Sales Customer Service
Resume:
Darleshia W. Warner
Corona, CA 92879
818-***-**** Mobile
***********@*****.***
https://www.linkedin.com/in/darleshia11
Dear Hiring Manager,
I have Office Management and Executive Administrative Support with over 20 years’ experience providing thorough and skillful support to CEO’s and Senior Executives. Adept at accomplishing multiple tasks simultaneously and working effectively under pressure. Highly organized and independent; able to effectively coordinate task to accomplish projects with timeliness and creativity. Rapid learner with strong planning, writing, and organizational skills. Recognized for consistently exceeding performance goals.
To help you learn more about my track record, I have enclosed my resume as well as my ‘LinkedIn’ profile @ https://www.linkedin.com/in/darleshia11. While it illustrates my experience and training, what it cannot communicate is my dedication to my craft. My professional creed includes:
Expertise in office management, executive and administrative support which points out oversights that would unnecessarily consume our client's time and money. I’m business intelligent with great computer knowledge and database programs, outstanding work ethic with an outstanding track record to work equally well in both team-oriented and self-directed environments
Pride in the quality of my work, and a willingness to personally perform even the most menial assignments to remove project obstacles and get the job done
Excellent skills in Building Culture Teams: I’m inspirational by motivating and making the world a better place, one story at a time. Aspirational by having a purposeful lifestyle mantra, transformational by translating a complex task into a simple and elegant user experience for anyone to understand and communicate, and connecting by mentoring others to help build lasting relationships with co-workers as well as customers, who frequently request and deserve nothing but great customer service. Direct & confident by helping businesses make more money and promoting the PVP’s of life which helps build respect, confidence, development and diverse collaborative relationships
Based on my experience and strong commitment to my professionalism, skills & abilities, I know I will add significant value to your company. I look forward to discussing my capabilities in more detail, and I’m available for a personal interview at any time at your convenience.
Thank you for your time and consideration.
Sincerely,
Darleshia W. Warner
Encl: 2
DARLESHIA W. WARNER
400 Wellesley Drive, #107
Corona, CA 92879
818-***-**** Cell
***********@*****.***
https://www.linkedin.com/in/darleshia11
OBJECTIVE
I’m seeking a position in an office environment, where there is a need for a variety of office management and executive support task. I’m a self-motivated professional with excellent Business Management, Executive and Administrative Support background. I’m inspirational, aspirational, transformational, connecting, direct and confident.
EDUCATIONAL BACKGROUND
Aug 1985-May 1987
Aug 1982-May 1984
California State University - Long Beach, California
University of Irvine – Irvine, California
SPECIAL SKILLS
MS Office Suite; (Access, Excel, Exchange, InfoPath, Lync, OneNote, Outlook, PowerPoint, and Word), SharePoint, Visio, Workforce, Quick Books, AS400, IMPAC, SAP, Adobe, Travel Management and Expense Reporting.
ACHIEVEMENTS & ACCOMPLISHMENTS
Budget Management Nioxin/Sebastian & On-Time Execution of Monthly Trackers:
Delivered with excellence; purchase orders and payments completed on time, without issues, FY budget within 1% vs. target. Delivered MSA FY budget within 2% and managed brand budget tracker
Delivered monthly updates with over-and-under spending opportunities
Delivered monthly consolidated NOS, MSU and POS Actual for Sebastian/Nioxin
Executive, Administrative & Organizational Support:
Reports and Calendar Management: Maintained and delivered 200% with on time accuracy
Best in Class: Executive, administrative, and office organization (global consumer packaged goods manufacturer of personal care products - awarded by Mgmt
Administered and tracked Office supplies within SRA assigned $ target
Successfully maintained image database and improved location, folders, files names to make it easier for internal and Clients to find and locate files
Special Projects:
SAP integration, Wella web store, business continuity - maintained & delivered 200% with on-time accuracy
Culture Team, BBO Fun & Learn Team key member, A&T Lead Team (Executive Assistants only)
P&G employee store (re-invented, organized and managed) – delivered best in class service
WORK EXPERIENCE
02/16 – 01/17
09/14-08/16
04/07-09/14
09/06-02/07
USA Today Network – Administratve Support & Marketing Coordinator
Complex calendaring, meetings & travel (domestic/international) and expense reports
Assist in generating sales reports, presentations and cross-site video conferencing
Active and involved member of the team performing any task needed to support the retention and growth of advertising accounts and prospects
Provide overall sales support to assigned team to include but not limited to
Inputting ads into the ad order system, assist in collecting and composing ad copy, assist in maintaining account base and ensuring high customer service
Handle the entering and placement of legal advertising
Calculate and communicate rate packages to clients and prospects
Identify and correct any billing errors or issues prior to end of month
Input client billing adjustments within the same month as dispute identified
Collections on past due accounts
General clerical functions such as filling, answering phones, creating correspondence and calculating rates to quote to customers upon inquiries
Arrange and distribute various advertising materials and sales reports to the proper areas in a timely manner
Provide exemplary customer assistance
Caregiver – Manage Household for a Ill Family Member
Procter & Gamble (Wella) – Executive/Administrative Support & Marketing Coordinator
Executive, Administrative and Organizational Support
Personal Assistant to: Rebecca Okamoto (SVP Supply Chain and Brand Protection Leader-NA/Latin America), Nickolas Montano, CFE,CFS,CII,CIP (Principal at Montano & Associates International Investigations), George Kalpogiannis (NA Marketing Leader) and Stephen Moody (Dean-Wella Global Education Academy): Managed day-to-day operations of Executives offices, travel management, expense reports, daily, weekly, monthly calendar as appointment changes occurred, reviewing/answering emails, special projects as assigned, file and retrieve documents and reference materials, data entry and file maintenance (new item set-ups, invoice tracking, as needed), timely follow-ups of priority orders and delivery appointments, maintained and organized product samples as needed, maintained and organized the office (maintaining office tidiness, ordering supplies as needed), provided additional administrative support to Teams as needed or requested, running errands as needed and requested
Marketing Budget Management for Sebastian & Nioxin-managed and administered MSA budget process (i.e. purchase orders, record of invoices, good receipts completion, cross charges and accruals), ProCard payments/charges
CSA audit support (pulling context and data from SAP and MyPurchases), report management and rollups (i.e. budgets, attendance log, scorecard data, job descriptions, contact by functions, call stats, W&DP (completed/filed/qtr. review), surveys/results, training survey reports and compiling special reports upon request)
Managed model & image data base, model calls and photos, salon orders, studio setups, trade shows and hair show setups
Special Projects include; SAP Integration, Wella Web Store, Business Continuity planning, Culture Team (promoting PVP’s by building diverse, collaborative relationships and development), BBO Fun & Learn Team key member, A&T Lead Team (Executive Assistants only-capability building & driving a sustainable business model) and P&G Employee Store (reinvented, organized and managed)
BSG (Beauty Systems Group) – Sales Administration
Sales analysis, store sales comparison reports and manufacturer sales reports
Monthly store sales, spiffs, and bonus payouts for district sales consultants
Advertising co-op agreements, co-op vendor credits and expense reports
Darleshia W. Warner-Resume / pg. 2
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