Administrative Assistant

Laura Schoon

**** ****** **. *.*. Unit B Cedar Rapids, IA 52404 C: 319-***-**** **********@*****.***

Summary:

My goals are with the combination of my skills, work ethics and business experience, offer us the exclusive opportunity to

present positive impacts on your organization, Colleagues, and client/customer relations.

Skill Sets:

*Customer Service *Confidentiality/HIPAA *Administrative Assist *Professionalism *Physician Liaison

*Communication & Correspondence *Insurance *Workers Compensation *Patient Registration

*Medical Terminology *Referrals *Scheduling *Human Resources *Research *Auditing *Reports

*Problem-solving *Multi-Tasking *Prioritizing *Time management *Supervise *Background checks

*References *Unemployment *Payroll *Account Receivable *Deposits *Billing *Invoicing *Sales

*Inventory *Ordering *General office tasks & equipment *Microsoft *EPIC *Webpt *ECW *Net Health *AS400

*Practice Management *Outlook *Word *Excel *Certified Notary

Professional Experience

*Rock Valley Physical Therapy *Cedar Rapids, IA * 1/23/23 – 11/22/24

Front Office

Exceptional Professional Customer Service proving solid relationships and growing patient base.

Warmly greet Patients by name, check them in, verify account data and current insurance.

Collect & apply copay/co-ins per account into two EMR systems, accurately reconcile daily deposits.

Manage multi-line phones and oversee all inquiries and questions appropriately & professionally.

Professionally & friendly obtain new patient referrals via phone from Dr.’s office or patient.

Manage all referrals via fax & email, compassionately contact patient to obtain information and schedule appointments.

Register FCE, Work Steps and Work Compensation patients’ & schedule accordingly to their specific demographics.

Create new patient accounts, schedule evaluations & follow-up appointments via computer and paper charts.

Extensive insurance verification, eligibility and accurately enter benefits into charts.

Manage insurance authorizations accordingly, promptly and accurately enter all data.

Manage send/received Plan of Care documents are correct & complete.

Support eight Physical Therapists, Personal Trainer, and Traveling Dr. with any needed quest.

Educate patients on other services / options offered for health benefits & grow clinic.

Professionally guide patients with routine billing questions.

Accurately scan & label patient documents into account cases’

Strong skill sets in customer relations, communication, listening, computer, Problem-solving, organized & meticulous, patient education and working as a collaborator are all essential skills for this position.

*Harding Enterprises, LC * Cedar Rapids, IA * 10/04/21 - 8/19/22

Administrative Assistant Please see earlier employment with Mr. Harding

*Mercy Physician Services * Cedar Rapids, IA * 9/14/20 – 8/6/21

Patient Service Coordinator

Incomparable Professional Customer Service.

Schedule, cancel/reschedule appointment according to each physician demographics, procedures, or referrals.

Register new patients and or work compensation information.

Validate all insurance and verify for every office visit.

Successfully collect payments on patient accounts & complete daily deposits.

Oversee multi-line phone system, professionally and promptly manage or distribute calls.

Professionally manage routine billing questions.

Efficiently scan patient/medical information into patients’ account.

Laura Schoon

3235 Breyer St. S.W. Unit B Cedar Rapids, IA 52404 C: 319-***-**** **********@*****.***

Account Receivable * Heartland Express * North Liberty, IA * 5/2017 - 8/2020

Dept. Head / Office Assistant * Hobby Lobby Inc. * Greenville, S C * 12/2013 - 05/2017

*Neff Rental, LLC * Greer, SC * 8/2010 - 1/2012

Branch Administrator

Administrative & Human Resource support to corporate, regional office and other branches.

Liaison between customers and sales team on aspects of their accounts.

Complete payroll for seventeen employees.

Succeed collection accounts bring the branch into the top 10 of 60 locations.

Manage accounts receivable, daily deposits, petty cash, credit card balances and reports.

Assess applications to decide opening a new account.

Process purchase orders for processing of payments.

Attain proof of proper rental insurance policies for customers.

Unique / Professional Customer Service.

*Harding Enterprises, LC * Cedar Rapids, IA *3/2008 - 5/2009

Administrative Assistant Harding Enterprises, LC * Cedar Rapids, IA *3/2008 - 5/2009

Excellent Professional Customer Service.

Executive Assistant to Mr. Harding.

Accurately prepare profit spreadsheets for Mr. Harding on a weekly basis.

Achieve exact payroll commissions for 28 Technicians and 12 Managers on a weekly, monthly, and annual basis.

Responsible for daily, monthly & year-to-date financial stats for 12 Managers and Mr. Harding.

Administrative/HR support for the business office and up to six franchise locations producing $3.6 M in six months.

Conduct complex payroll for forty employees.

Responsible for exact reconciling each franchise account receivables and daily deposits.

Audit & process statements, as well as invoicing for 400+ customer, fleet & vendor accounts.

Complete & efficient record keeping for all current customer accounts.

Accomplish inventory needs for each franchise and backstock.

Achieved a reduction of 95% in lost revenue by managing delinquent accounts.

Accomplished an increase in customer base by regaining previously lost fleet accounts.

Created marketing & advertising materials and promotions in three diverse cities.

Office administrative duties: new hire packets/training folders, organize and execute all reports for Mr. Harding’s monthly meetings, data entry, correspondence, e-mail, fax, copy, scan, multi-line phones, mail, office supplies.

*Express Personnel Services *Cedar Rapids, IA *03/1998-12/1999 & 02/2004-11/2006

HR/Staffing & Marketing Professional

*Collins Road Chiropractic * Cedar Rapids, IA *12/1999 – 12/2003

Chiropractic/Administrative Assistant

Outstanding Professional and Compassionate Patient Care Service.

Executive administration and correspondence for Dr. Meyer.

Achieve meeting preparation for Dr. Meyer weekly.

Review & define the Doctor’s Report of Findings and his treatment plan with patients.

Schedule treatment plan appointments for each new patient.

Educate & assist patients on Holistic HealthCare and Chiropractic benefits.

Courteously scheduled Dr. Meyers’ referrals to other Physicians.

Execute electric muscle stimulation and ultrasound therapies.

Manage up to twenty-seven workers compensation & personal injury accounts.

Administered proper new patient registration and account information.

Achieved precise insurance verification & benefits for each patient.

Comprehensive accounts receivables, reduction of 90% in collection accounts increasing revenue.

Proper exact daily deposits and monthly billing support.

Contact this candidate