Customer Service Representative

Vernon Francis Monteiro

Address: #**, ***** **, ****** *****, BC, V1G 3W9, BC, Canada

Cell: 250-***-****

mailto: **************@*******.***

Skills

Creative and critical thinking

Knowledge of methods like brainstorming, mind mapping, cause-effect analysis and root cause analysis for problem solving.

Trained in market analysis tools of statistics and graphs for market segmentation and positioning.

Studied consumer buying behavior, need analysis and targeting potential consumers.

Knowledge in budgeting, finance, value-cost analysis.

Studied client profiling, objective creation, goal setting and step based strategy to achieve goals.

Knowledge in business communication and business design.

Proficient in MS office tools and knowledge in Adobe photoshop.

Trained in presentation and public speaking.

Studied psychology of logic and fallacy along with business ethics.

Knowledge of marketing concepts of production, product, selling, marketing, and societal marketing.

Trained in retail marketing and retail management.

Knowledge of social media marketing, analytics, search engine optimization.

Trained in market research, product life cycle, BCG matrix, LCA

Quick learner, leadership qualities, team player, and willingness to train and develop skills

Experience in sales, customer service, and client based events and promotion.

Studies economics, financial management, accounting, human resource management, management of public relations, principles of management, strategic management, and law

Academic qualifications:

Post-Secondary Diploma in Business Management 2015 – 2017

Northern Light College, Dawson creek, BC, Canada

3 years Bachelor in Management Studies 2010 – 2013

(Specialization in special studies in marketing)

Mumbai University, India

High school certificate and secondary school certificate 2007 – 2009

Maharashtra Board, India

Certifications:

Import Export of foreign trade 2013

Retail marketing 2010

Junior UN information certificate 2001

Reward and recognition:

Volunteer for International conference – Extension education and rural communities (ICERC – 2013)

1st place in statistic data presentation competition – intercollege 2013

1st place in storing telling – Eureka 2012

1st place in creative thinking – Eureka 2012

1st place in statistic data presentation competition – intercollege 2012

1st place in group dance – Emmorzeal 2010

1st place in group dance – Mumbai mirror dance camp with Tereance Lewis 2007

Participation in Football tournament – St john The Evangelist High school- 2007

Participation in carol singing – St john The Evangelist High school - 2005

Participation in Science exhibition - St john The Evangelist High school – 2005

1st place in group singing - St john The Evangelist High school – 2005

2nd place in group singing - St john The Evangelist High school – 2003

Participation for NIIT creative squeeze – sponsor Pidilite and Maxmedia -2003

Experience:

Guest services Nov’ 15 – till date

Encana Events center, Dawson creek, BC, Canada

Perform guest service duties as per guidelines

Report after event activates

Team player

Kitchen assistant Sept’16 – Apr’ 17

Pizza Hut, Dawson creek, BC, Canada

Preparation of pizza

Perform food safety activities

Packaging, Production, and transport worker Apr’16 – Sept’16

Golden West bakery, Surrey, BC, Canada

Perform food production activities as per guidelines

Maintaining food safety standards

Loading trailers

Lifting weights up to 50 lbs.

Packaging and labelling food

Board of director member Oct’15 – Oct’16

Northern Lights college, BC, Canada

Elected board member by students

Perform college board activities

Council board on various issues

Front teller Sep’15 – Apr’16

Tim Hortons, Dawson creek, BC, Canada

Duties of front cashier

Greet customers and handle orders

Prepare beverages and track order completion

Production worker Apr’15 – Sept’15

Golden West bakery, Surrey, BC, Canada

Work along food production process

Maintain food safety

Lift weights up to 50 lbs.

Customer service representative Jun’14 – Dec’14

WNS group, Mumbai, India

Call handling and problem solving

Maintain target call time

Problem solving and on call resolution handling

Customer relations office Oct’13 – Jun’14

First source, Mumbai, India

Grievance management and problem solving

Troubleshooting for TV, Internet, and landline networks

Customer service representative May’13 – Oct’13

Serco group, Mumbai, India

Perform sales through service

Handle calls and provide on call resolution

Other Actives

2-day event for client National geographic magazine.

Direct sales worker for India today selling music albums.

Charity work for NGO CRY foundation.

Past Member of Amway foundation,

Established a body modification parlor and handled promotion and budgeting.

Aided in creating phablets for a home-based food business.

Contact this candidate