Customer Service Accounts Receivable

TERESA ELWELL

*** ********* ****, *************, ** 37873 C: 423-***-**** ************@*****.***

PROFESSIONAL SUMMARY

Detail-oriented and driven with expertise in problem solving and managing daily office functions.

Administrative professional offering excellent communication and computer skills. Meets deadlines and works

with a high level of multicultural awareness and adaptability. Competent professional with ability to excellent

customer service to all patients.

SKILLS

Safety-conscious Pleasant demeanor

Customer-oriented Patient-focused care

Material handling expertise Trustworthy companion

Inventory management specialist Companionship and emotional support

Strong leadership abilities Safety and sanitation training

Leadership experience Compassionate caregiver

Flexible

Works well under pressure

WORK HISTORY

Attendant, 06/2015 to Current

City of Surgoinsville – 1724 Main Street Surgoinsville TN

Ensured superior customer experience by addressing customer concerns, demonstrating equipment use and

resolving problems on the spot.

Provided an elevated customer experience to generate a loyal clientèle.

Routinely answered customer questions regarding membership

Greeted customers entering the store to ascertain what each customer wanted or needed.

Operated a POS system to complete customer purchases.

Provided ongoing guest service, including giving work out advice.

Homemakers, 01/2016 to 07/2016

Pro Career – Johnson City TN

Responded appropriately to the physical, emotional and developmental needs of patients.

Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.

Helped patients move in and out of beds, baths, wheelchairs and automobiles.

Cooked appetizing and satisfying meals and snacks.

Maintained a clean, healthy and safe environment.

Obtained household supplies and ran daily errands

Attended Cosmetology school from 5/2013-7/2015 Cosmetology and Esthetics

Supervisor, 07/2012 to 10/2012

McKechnie Vehicle Components – Nicholasville, KY 40356

Ensured that all health and safety guidelines were followed.

Trained staff of 30 direct labor employees to perform assembly and manufacture of product.

Assisted machine operators with finished pieces.

Maintained necessary level of communications between shifts.

Documented and reported substandard production.

Defined manufacturing performance standards and reviewed the outcome of performance goals to set future

targets.

Created and updated department work instructions and reports on a regular basis.

Addressed all personnel issues promptly and professionally.

Planned, directed, coordinated and assigned manpower to meet aggressive production schedules.

Managed documentation of and training on production procedures and work instructions.

Assigned appropriate manufacturing supervisor, assembler and operator duties.

Successfully managed production activities so all orders were shipped on time.

Shipping and Receiving Lead, 07/2009 to 10/2011

Portola Packaging – Kingsport Tn

Gathered, logged and monitored all shipping data.

Managed shipment schedules to maximize productivity and cut costs.

Monitored the workshop work flow for 5employees.

Assigned shipments to carriers in the centralized database.

Communicated with dispatchers, warehouses and customers regarding outgoing orders.

Coached 5 other employees and assisted with quarterly performance reviews.

Achieved a 100 % on-time shipment rate.

Supervised material flow, storage and global order fulfillment.

Maintained accurate stock records and schedules.

Communicated all emergencies, delays due to weather and carrier schedule changes to customers and

supervisors.

Material Control Specialist, 04/2005 to 02/2008

KBR – Baghadad Iraq

Performed monthly reconciliation of open purchasing orders.

Coordinated logistics for $800,000 per year operations.

Procured materials for special projects.

Created purchase orders.

Tracked inventory shipments.

Maintained key item stock levels.

Oversaw inventory and office supply purchases.

Addressed all personnel issues promptly and professionally.

Maintained key item stock levels.

Led warehouse improvement initiatives to advance operational efficiencies.

Supervised material flow, storage and global order fulfillment.

Tracked time spent on assignments each day for productivity reporting.

Directed 30 warehouse shipping associates.

Stacked and stored pallets at the end of the shift to keep warehouse clean and organized.

Used item numbers to properly stock warehouse.

Moved freight, stock and other materials to and from storage and production areas and loading docks.

Built a motivated warehouse team of 30 well-trained staff.

Led warehouse improvement initiatives to advance operational efficiencies.

Cleaned and maintained the warehouse in compliance with OSHA safety standards.

Maintained accurate stock records and schedules.

Picked up incoming stock and delivered materials to designated locations.

Production Team Member, 08/1991 to 07/2004

Ford Motor Company – Louisville Ky

Responsible for achieving production requirements.

Ensured that all health and safety guidelines were followed.

Completed detailed line inspections and visually inspected bottles for consistent product quality.

Operated hand tools, including trimming knives and rubber mallets.

Notified the appropriate support groups and leaders about functional and process failures.

Verified part numbers and placed parts in appropriate places on work line.

Recognized and reported defective material and equipment to shift supervisor.

Maintained equipment in good working order by checking fluid levels and greasing and fueling machines.

Loaded and unloaded 12 delivery trucks per shift.

Loaded truck and properly secured items to prevent damage during transportation.

Recorded each delivery using the proper paperwork before leaving the warehouse.

Operated heavy material handing equipment such as fork trucks and cranes.

Customer Service, 03/1990 to 07/1991

Pat Young Service – Avon Ohio

Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and

efficiently.

Provided an elevated customer experience to generate a loyal clientèle.

Routinely answered customer questions regarding ordering and pricing. requests.

Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.

Answered an average of 40 calls per day by addressing customer inquiries, solving problems and

providing new product information.

Storekeeper, 02/1984 to 02/1989

US Navy – Norfolk Va

Composed and drafted all outgoing correspondence and reports for managers.

Oversaw inventory and office supply purchases.

Processed accounts receivable and accounts payable.

Performed accounts receivable duties including invoicing, researching chargebacks, discrepancies and

reconciliations.

Loaded and unloaded pieces into boxes for shipment.

Moved freight, stock and other materials to and from storage and production areas and loading docks.

Prioritized order security, accuracy and on-time pickup and delivery.

Directed logistical training procedures in accordance with military regulations.

Updated and filed supply records and forms.

Prepared documents for destruction.

Performed as a fire team member during situational training exercises and all infantry dismounted battle

drills.

Received, screened and routed incoming calls.

Aide, 07/1982 to 05/1983

Our Lady of the Wayside – Avon Ohio

Assisted with patient transfer and ambulation.

Maintained a clean, healthy and safe environment.

Monitored vital signs, such as blood pressure and pulse.

Responded appropriately to the physical, emotional and developmental needs of patients.

Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.

Helped patients move in and out of beds, baths, wheelchairs and automobiles.

Salad Prep, 07/1981 to 05/1982

Country Kitchen – Lorain Ohio

Assigned patrons to tables suitable for their needs and according to rotation.

Assisted diners with obtaining food from buffet/serving table as needed.

Assisted in maintaining preparation and service areas in a sanitary condition

Checked temperatures of freezers, refrigerators, and heating equipment to ensure proper functioning

Responsible for the production and plating of desserts.

Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control

guidelines.

EDUCATION

High School Diploma:

Elyria High - Elyria Ohio

Inducted into the National Honor Society

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