Customer Service Manager
Resume:
Endang Widjaja
Rowland Heights, CA 91748
Home: 626-***-**** Cell: 626-***-****
Email: *******@*****.***
A challenging position as a management position where I may utilize my experience. EDUCATIONAL BACKGROUND
California State University Los Angeles, CA
Bachelor of Science Degree in Business Administration/Finance June 1995
Mt. San Antonio College Walnut, CA
Associate in Science Degree in Business Management June 1991
CREDENTIALS
Financial Institutions and Markets Investment
Real Estate Principal Multinational Financial Management Financial Management Human Relations in Business
Business Organization and Management Business Communication Principles of Business Principles of Marketing
PROFESSIONAL EXPERIENCE
Waba Grill Santa Fe Springs, CA
Store Manager 09/2014-present
Responsible and accountable for store operations, report daily report to Corporate Office, which includes a productive and profitable restaurant that focuses on guest relations, team member development, financial responsibility as well as security and safety. Interacts with guests, resolves complaints and ensures exceptional guest service. Communicates, evaluates, and documents assigned team member performances. Control proper inventory and staff levels as dictated by daily sales. Complete month end inventory, mileage reimbursement, daily food order, weekly paper order, and daily bank deposits
Ensure all company food and operational safety policies are followed by all team members. Manage cash handling procedures; oversee the workspace, and complete daily financial paperwork.
85c Bakery Café Chino Hills, CA
Manager 11/2013- 8/2014
Opening and closing duties, customer service, do morning cake, bread, and drink order on daily basis, receiving / put away bread, drink and cake order, provide daily sales goal for each department, communicate and evaluate Management Team performance, assist team member in making coffee and smoothies, provide excellent drink, cake, and bread quality, control labor, paper cost and food cost on daily basis by using the forecast and check the hourly sales, managed cash handling procedure and complete financial paperwork on daily basis, analyze P/L report, understand all the drink recipes, handle customer complaints, ensure company food and operational safety policies are followed by all team members. Earl Of Sandwich Anaheim, CA
Senior Supervisor 10/2012-08/2014
Assist GM on training new employees, customer service, cash handling, do daily night Inventories, do daily Payroll, certified new employees on each station, increase Guest Check Average on daily basis; control Food Cost, Labor, and paper cost on daily basis Do order on daily basis, do daily temperature check list, be ready on inspection and Mystery Shopper, assist GM on doing weekly payroll report, weekly paperwork, answering phone/ take order for cast member, coaching, assist GM on doing marketing/ catering order, check food quality, maintain cleanliness.
El Pollo Loco Rowland Heights, CA
Restaurant Manager 02/2010-10/2012
Responsible and accountable for restaurant operations, assisting General Manager, this includes a productive and profitable restaurant that focuses on guess relations and Team Member development, financial responsibility as well as safety and security.
A El Pollo Loco Assistant manager will posses exceptional leadership and proper skills. S/he will work with the General manager in ensuring the good and vision for the restaurant and company are executed, interacts with the guess, resolve complaints and ensure exceptional guest service. Communicates and evaluates and documents Team member performances as assigned, assisting in controlling P&L, control paper Inventory and staffing level as dictated by daily sales, manage cash handling procedure And overseas and complete daily financial paperwork, ensure all company food and operational safety policies are followed by all team members. Sbarro Inc. Brea, CA
General Manager 05/2008-10/2009
Responsible and accountable for the overall operations of a Sbarro, Inc. This includes supporting a productive and profitable restaurant that focuses on guest relations, team member development, financial responsibility, local store marketing, safety and security. Be a role model for accountability and integrity, self motivated and driven to create a Fun and enjoyable atmosphere for all team members and guests, controlling P&L, Planning, tracking and managing budgets, interviewing, hiring, prepare monthly employee Evaluations, managing proper inventories and staffing levels, ensuring Company food and operational safety policies are followed by all team members. Burger King Anaheim Hills, CA
General Manager 09/2006-04/2008
Responsible for daily activities, coaching, customer service, maintain good QSC, Cash handling, prepared daily deposits, supervised staff/ Assistant Manager, Do mid count inventories on daily basis, end of the month inventories, prepared weekly Scheduled for employees & Assistant manager hire/train new employees, Order supplies and kept inventories.
CVS/Pharmacy Placentia, CA
Shift Supervisor an 11/2005-05/2008
Customer service, cash handling, made label for promotion merchandise, assist Manager on training new associate, assist Pharmacist on handling customer finding the new items, maintain store on 100% facing the merchandise, assist customer on printing the digital film/ disposable camera, maintain cleanliness and organize at store level.
Yoshinoya West Inc. Torrance, CA
Store Manager 10/1995 –02/2005
Supervise employees, set up weekly work schedule, monthly employees evaluations, cost control, monthly inventories, cash handling, hire/train employees, maintain compliance with state laws, analyze P/L statements, budgeting, provide good customer service, order supplies and keep inventory.
Trans Asia Pacific Corp. Export/Import San Dimas, CA Assistant Manager 01/1991 - 09/1995
Responsible for inventory and quality control, prepared daily deposits, supervised employees, accounts receivable, customer service, monitor daily activities with the supplier, communicate with warehouse personnel, hire/train employees, set up weekly work scheduled, data entry, filling documents.
PROFESSIONAL ATTRIBUTES
Trilingual English, Spanish and Indonesian
Serve Safe Certified through the county of L.A./Food Server Association
Management Skills and the ability to run a business
References Available Upon Request
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