Customer Service Human Resource

Erin Mealer

***** ****** ***** ****** *******, AL 35620 256-***-**** ***********@*****.***

Education

BACHELOR’S BUSINESS ADMINSTRATION MARCH 2016 STRAYER UNIVERSITY HUNTSVILLE, AL

Major: Human Resource Management

ASSOCIATE’S ARTS AND SCIENCE MAY 2005 CALHOUN COMMUNITY COLLEGE TANNER, AL

Major: Pre-Law and General Education

Skills & Abilities

HUMAN RESOURCE MANAGEMENT

Managed multiple human resource systems at manufacturing plant with over 2,000 employees: Kronos

Timekeeping, Headcount Management System, Hyperion, and SAP/SAPHR. Assisted in recruitment,

selection, and interviews. Managed benefits such as Health, Life, 401k, STD, LTD, FMLA, and employee

eligible discounts. Managed retention awards program to reduce turnover. Handled employee and

management issues. Handled onboarding system including all new hire paperwork, I-9, E-Verify, drug

screens, background checks, and orientation. Managed Kronos for all blue collar and white collar employees

including all vacation, FMLA, Workman's Comp, Short term disability, and holidays. Accomplished human

resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling,

and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.

TECHNICAL SUPPORT

Provided detailed information on how to set up/configure data and voice products for one of nation’s top telecommunications companies. Consistently hit sales targets through device, service, and feature upgrades. Diagnosed issues with PC Operating systems, specifically Device Manager and TCP/IP configuration. A+ Certified since September 2009. Excellent working knowledge using Android, Windows and Apple operating systems, Microsoft Excel, Microsoft Word, ACSS, Remedy, Mars, and other work tools.

RESTAURANT MANAGEMENT

Managed P&L to maintain budget, inventory, and increase profits. Handled escalated customer and employee issues. Trained all levels of management and employees. Won awards for excelling management skills, productivity, sales, and turnover. Maintained quality and food safety metrics by consistently achieving high scores on state and local inspections. Lead teams of up to thirty people during high peak shifts to meet targets in speed of service, quality, cleanliness, customer service, and cash management.

Experience

HUMAN RESOURCE GENERALIST MAGNETI MARELLI MARCH 2016-MARCH 2017

TECHNICAL SUPPORT/ CUSTOMER SERVICE/ TEAM LEAD VERIZON WIRELESS/VERIZON ENTERPRISE SOLUTIONS MARCH 2009-SEPTEMBER 2013

RESTAURANT MANAGER

APPLEBEES AUGUST 2007-MARCH 2009 (DINING ROOM AND KITCHEN MANAGER)

PIZZA HUT MAY 2005-AUGUST 2007 (GENERAL MANAGER)

MCDONALD’S JUNE 1999-MAY 2005 (SHIFT LEADER)

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