Customer Service Sales

La-Neil Hill

**** ********** *****, ******* ******, Georgia 30542, Phone: 678-***-****, Email:*********@*****.***

SUMMARY

• Results driven, influential and versatile professional offering 15+ years of solid sales, marketing, client/customer service, district/regional management operations, accounts admin, banking, claims and mortgage experience.

• Proven Sales/Accounts/Office/Client/Customer Service Manager highly skilled in client relations, B2B, guest services, marketing, operations, logistics, shipping/receiving and office management.

• Expertise includes, but not limited to, sales, marketing, customer service, administration, employee relations, managing/motivating others and developmental coaching.

• Self-motivated, charismatic team player committed to continuously growing and improving relationships with strong leadership and communication skills.

• Proficiencies: Microsoft Office, Outlook, Access, Office Equipment, Internet, Payroll Systems, 10-Key, Remedy, ERP, SAP and various software, HRIS, ADP, Some CPT, Mortgage Cadence, A/R, Xactimate 25, MS Tools

• Licensed Insurance Adjuster - States: GA, IN

CAREER TRACK

GA AUTO PAWN – Gainesville, GA

Regional Manager, January 2014 – Present

• Leads, directs, plans, develops and implements business operations for the area with full profit and loss responsibility to ensure maximization of profits and adherence to all regulatory and policy compliance programs.

• Insures the implementation of methods to improve efficiencies through higher levels of performance; Monitors and controls the necessary activities to effectively achieve desired operating results; Minimize employee conflict and complaints through active participation in issue resolution and in the creation of a positive store environment.

• Oversee 15 office locations with approx. 50+ employee base; Company leader for assigned geographic areas.

• Promote amicable and customer service environment in multiple locations, congruently.

• Effectively work with the various store management to ensure outstanding customer service is provided while buying, selling and pawn activities are conducted.

• Reports to the Regional Director of Operations.

SPECTRUMSOURCEHR Inc - Buford, GA

District Manager – Client Services/Operations, January 2008 – December 2013

• Ensured that corporate and regional offices operated in a manner that maximized sales and profits for the company; Accountable for meeting and exceeding sales and labor budgets; Directed action to insure appropriate expense allocations; Provided support and instruction for Store Managers through regular store visits.

• Managed primary role in leading, teaching, and directing action taken by Store Managers.

• Managed all regional and district administrative, B2B, sales marketing, front/back office and customer/client service issues including, but not limited to, client service, verifications, scheduling, call center, vendor relations/logs and set-up, invoice billing, sales and accounts management;

• Marketed company vision and values via networking, promotion, sales and external set-up/venues

• Served as consultant to internal/external customers regarding new business and or/maintaining current/profitable business relationships.

• Provided resolve to any outstanding sales, customer service, purchasing, client, contractual and policy related issues; Responded to all customer relative issues and made administrative adjustments to contracts, as necessary.

• Tracked client services payroll and maintained databases systems for B2B invoicing and any relevant inquiries, thereof; Performed large volume, extensive data entry. Prepared documentation and applicable reports.

• Managed, communicated and coordinated with all departments for office assistance, as necessary

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PRESTIGE PROTECTION CORP - NY, NY – Atlanta, GA

Regional Sales Manager – Client Accounts Admin, March 2004 – December 2007

• Served as a liaison Regional Sales Manager for customers, clients, vendors and company; Provided customer service to internal and external customers.

• Obtained business on daily basis; Processed and input all customer orders, invoices and delivery tickets; Produced stock reports based on sales to check for product availability and inventory.

• Recommended improvements and interpreted problems, as necessary.

• Interacted in person, internet or via telephone, in a good working relationship with customers by greeting, responding to, and resolving all inquiries and complaints concerning work orders, vendors, invoices, shipments, inventory counts, etc. in a courteous and effective manner.

• Managed and motivated employees to produce quality and cost effective work, on a daily basis.

• Processed large volume data entry and imaging into computer and applicable systems for data analysis.

• Effectively identified problems as they occur and formulate resolution and respond in a timely and accurate manner while providing excellent customer service.

EC MORTGAGE - Tucker, GA

Customer / Client Services Manager – Mortgage Loan Specialist, March 2002 – January 2004 (Contract)

• Performed as a specialist in banking and lending environment with basic knowledge of residential mortgage lending, not inclusive of solid local market regulations operations.

• Developed and maintained pricing and underwriting requirements for FHA and VA; Demonstrated expertise with local and state laws (e.g. zoning ordinances, Truth-in Lending, RESPA, energy audits requirements, etc.).

• Participated in the customer service, client relations, sales and marketing of EC Mortgage Loan products.

• Provided consistent and effective referrals of mortgage clients, including the qualifying package of services and insurance products.

• Executed effective mortgage marketing initiatives to meet mortgage production goals.

• Maintained a complete and thorough knowledge of EC Mortgage Strategies, Policies, and Procedures, as well as the secondary market investor’s guidelines utilized by the corresponding bank.

• Developed relationships with new and current realtors, builders, and borrowers to promote continuous business.

ARCHWAY - Lilburn, GA

Mortgage Loan Specialist / Customer Relationship Manager, May 2000 – March 2006

• Executed knowledge of the banking and lending environment through knowledge of pricing and underwriting requirements for FHA and VA.

• Demonstrated familiarity with local, state, and national laws (e.g. zoning ordinances, Truth-in Lending, RESPA, energy audits requirements, etc.).

• Provided consistent and effective referrals of mortgage clients, including the qualifying package of services and insurance products.

• Executed mortgage marketing plans to meet production goals.

• Maintained knowledge of Archway Mortgage Strategies, Policies, and Procedures, as well as secondary market investor’s guidelines utilized by bank and affiliates.

• Conducted mortgage loan administration with client, attorney, or appraiser document follow-up as determined through quality control or post closing review.

• Promoted loans through public contact and Archway Mortgage affiliates.

• Developed relationships with new and current realtors, builders, and borrowers to promote continuous business

• Interviewed and pre-qualified prospective borrowers.

• Informed borrowers and related parties of loan options, market conditions, documents, and other requirements needed to close applicable loans.

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EDUCATION

Florida A & M University, Tallahassee, FLA

BS - Elementary Education

PROFICIENCIES/TRAINING / CERTIFICATIONS

Microsoft Office, Outlook, Access, Office Equipment, Internet, Payroll Systems, 10-Key, Remedy, ERP, SAP and various software, HRIS, ADP, Payroll, Ceridian, Some CPT, QuickBooks.

Contact this candidate