Medical Assistant Customer Service

Fania Meilleur

Lauderhill, FL *****

*************@*****.*** - 754-***-****

I wish to work in a fast paced, highly motivating position where I can assist others while challenging and expanding my knowledge and understanding of the medical task. I am seeking a position that will build my skills and allow me the opportunity to have experience as a Medical Assistant and a referral coordinator. Medical Assistant skills

Taking Patient Vitals

Phlebotomy

Injections

Data Entry

Billing and coding

EKG

Sterilization Procedures

Patient scheduling

Basic Medical Terminology

CPR

Performing basic laboratory tests

Wound care

Bookkeeping

Patient follow-ups

HIPAA regulation

Update patient records

Patient care

WORK EXPERIENCE

Referral Coordinator

Dr Prine - Coral Springs, FL - November 2016 to Present

• Coordinating referral appointments,

• Sending referral forms to health records,

• answering phone calls,

• transporting patients to specific facilities,

• and verifying insurance information

• Maintain ongoing tracking and appropriate documentation on referrals to promote

• team awareness and ensure patient safety. This tracking may use an IT database.

• Ensure complete and accurate registration, including patient demographic and

• current insurance information.

• • Assemble information concerning patient's clinical background and referral needs.

• Per referral guidelines, provide appropriate clinical information to specialist.

• • Contact review organizations and insurance companies to ensure prior approval

• requirements are met. Present necessary medical information such as history,

• diagnosis and prognosis. Provide specific medical information to financial

• services to maximize reimbursement to the hospital and physicians.

• • Review details and expectations about the referral with patients.

• • Assist patients in problem solving potential issues related to the health care

• system, financial or social barriers (e.g., request interpreters as appropriate,

• transportation services or prescription assistance).

• • Be the system navigator and point of contact for patients and families, with

• patients and families having direct access for asking questions and raising

• concerns. May assume advocate role on the patient's behalf with the carrier to

• ensure approval of the necessary supplies/services for the patient in a timely

• fashion.

• • Identify and utilize cultural and community resources. Establish and maintain

• relationships with identified service providers.

• • Ensure that referrals are addressed in a timely manner.

• • Remind patients of scheduled appointments via mail or phone. Sales Associate

Dunkin Donuts - Plantation, FL - November 2015 to January 2016

• Customer service, respond to client specific needs, maintain the outcome.

• Bringing out re-merchandising, price markdowns duties

• Accurately completing cash register transactions

• Using selling techniques to bring up sales

• Open and close the store

• Serving multiple customers in a very short period of time, providing prompt and helpful services

• Organize the merchandise

• Adhering to all store retail policies and procedures

• Greeting customers

• Handling customer complaints in a professional manner EDUCATION

Medical Assistant

Atlantic Technical College - Coconut Creek, FL

January 2016 to Present

Boyd H. Anderson High School - Lauderdale Lakes, FL 2010 to 2014

ADDITIONAL INFORMATION

Personal skills

Willing to work late nights and weekends

Dependable and trustworthy

Knowledge and experience in using computer programs

Excellent verbal communication skills

Basic computer and mathematics skills

Creating work schedules

Delegating work and evaluating employee performance

Contact this candidate