Manager Customer Service

FRED SMITH

**** ******** ** ****: 402-***-****

Cell: 402-***-****

Bellevue, Nebraska 68123 *******@***********.***

Professional Profile

I am a solutions-oriented manager who possesses a diverse background in employee assignment, scheduling, and logistics management. An expert in safety and regulatory compliance with the ability to multi-task in a fast-paced environment. Skilled negotiator, communicator, and relationship builder with both employees and external business partners. Possess an uncompromising focus on high quality / safety standards and a proven track record in improving employee retention, customer service, operational efficiencies, and issue resolution. Software skills include proficiency with all Microsoft Office programs including Word, Excel, and PowerPoint. PROFESSIONAL EXPERIENCE

DHL Express Oct 2015-Present

• Supervise 8 third party contractors on packaging, dock safety, customs rules, and regulations

• Direct, monitor, and advise a team of 12 drivers on proper loading and unloading of vehicle

• Aid in deciding the most efficient route for delivering and picking up packages

• Resolve any customer complaints in a timely manner

• Accept, inspect, and prepare packages for delivery

• Monitor and control distribution of supplies

Full Time Student-Metropolitan Community College (AA) Degree September 2013-Nov 2015 INTERNATIONAL PAPER, Omaha, NE August 2005 – 2013

Formerly Weyerhaeuser Recycling in Omaha, International Paper is a global leader in the paper and packaging industry with manufacturing operations in North America, Europe, Latin America, Asia, and North Africa. Dispatcher / Manager

Plan, document, manage, and route seven Class A drivers. Manage customer satisfaction, equipment utilization, and compliance with DOT regulations. Ensure all loads are dispatched and delivered on time. Report to Operations Manager.

• Review and verify driver timesheets against hours on dispatch log/driver log.

• Coordinate with plant supervisors and dock personnel to prioritize unloading and loading of trailers.

• Handle and resolve customer calls regarding delivery and other issues.

• Communicate with on-the-road drivers, answering questions and solving problems.

• Identify and coordinate maintenance on trucks and trailers, investigate trucking-related accidents, and ensure adherence to DOT regulations and company guidelines.

• Manage driver check-in process including review of driver route sheets and driver safety concerns.

• Coordinate and ensure daily production needs are met

• Distribute a quality product in the most efficient way possible for customer satisfaction Selected Achievements:

• Improved driver retention by 70% during a one-year period.

• Customer relations • Safety / regulatory compliance • Employee supervision

• Issue resolution • Project coordination • Team retention

• Risk management • Training / mentoring • Quality assurance

• Saved the company $5,000 monthly by implementing a trailer maintenance program that allowed 128 trailers to rotate in a shop that charged less hourly labor costs than other local shops.

• Implemented a maintenance program for six tractors that decreased monthly labor costs by approximately

$5,000.

• Serve as active member of safety committee team that meets weekly to discuss plant safety improvements, 2005 – Present.

• Conduct monthly driver safety meetings detailing accident prevention, posted DOT and company safety regulations, and current weather and traffic conditions. TNT LOGISTICS, Omaha, NE October 2000 – March 2005 Provides mail and express delivery services worldwide. Fuels Manager / Logistics Coordinator

Identified and ensured fueling needs for Burlington Northern and Union Pacific railroads were met. Coordinated with fuel managers for daily fuel requirements. Managed and directed a team of 15 drivers at various locations throughout North America. Reported to the District Manager.

• Captured data and summarized to evaluate resource allocation to demand.

• Managed several geographic areas for fueling needs, balanced fuel received with fuel dispensed, and dispatched drivers.

• Trained and supervised newly assigned personnel as Fuels Manager. Selected Achievements:

• Coordinated environmental and cleanup crews and expedited law enforcement to a 1,500 gallon fuel spill all while keeping the driver calm, preventing injuries, and protecting the community with a stay-away perimeter.

• Researched and organized the installation of drive-cams in all vehicles and this move resulted in a drive- cam serving as a witness in an insurance claim against the company, which was later dropped due to evidence presented from camera footage.

EDUCATION

Metropolitan Community College- Associates Degree in Industrial Distribution Bellevue University-Working towards BA in Transportation Management 30 Hour OSHA Certificate General Industry

30 Hour OSHA Certificate Industrial Industry

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