Customer Service Machine Operator

Sophia Wx Wu

*** *’Callaghan Way # ***, S. Boston, MA 02127 / 617-***-**** / ******.**.**@*****.***

CAREER OBJECTIVE

Assembler/Machine Operator. To get a food service/cashiering position, utilizing my excellent customer service skills and ability to accurately handle cash and credit card transactions.

SUMMARY OF SKILLS

Ten years’ experience working in a manufacturing company clean room

Assembled various types of medical supplies

Able to use Microsoft Office, including Word and Excel

Good team worker who can also work independently

Excellent customer service skills

Able to accurately handle cash, credit cards, and checks

Able to solve problems effectively

Fluent in English, Cantonese, Mandarin, and Taishanes

EXPERIENCE

Assembler/Machine Operator

LeMaitre Vascular, Inc. (April 2016 – February 2017)

Worked in a Molding Room every day

Used different project image machines

Operated various production equipment for the manufacturing of medical equipment for a clean room environment

Responsible for meeting production schedules and quality standards

Visually inspects component parts to insure all are built in compliance with all current quality standard documentation

Adjusted equipment and set up equipment after faults by following correct procedures and sequence of steps according to SOPs

Performed preventative maintenance procedures to machinery

Calibrated the machine’s fixtures, standards and equipment using test equipment

Assembler

Haemonetics / The Blood Management Company, Braintree, MA (2004 – 2014)

Worked in a clean room every day

Followed instructions to accurately make products

Used different solvents to connect medical tubing to blood collection bags

Made sure that products weren’t leaking

Good with hands to make and fix damaged products

Assembled various types of electronic components and devises for the manufacturing of medical equipment

Worked on a line that achieved 100% attainment and exceeded goal targets of 100%

Cashier/ Customer Service

Marshalls Quincy, MA (1998-2003)

Greeted and provided assistance to clients asking about products

Educated and trained new employees about products and selling techniques

Opened and closed the store and balanced cash and credit transactions

Prioritized and delegated assignments to other staff

Maintained cleanliness and organizational standards throughout the store

Received inventory and inspected merchandise for quality, price and display

Effectively communicated with customers in person and by phone

Bakery Counter Clerk / Cashier

Hing Sing Pastry Boston, MA (1994-1995)

Assisted customers with purchasing decisions

Suggested products to customers in order to increase sales

Maintained inventory on sales floor and in stock areas

Collected and counted daily cash, credit card transactions, and checks

EDUCATION

YMCA International Learning Center, English for Employment Program, Boston, MA (2014-2016)

Certificate, English for Employment

Studied listening, speaking, reading, writing, grammar exercises and activities

Increased proficiency in keyboarding, internet search, and Microsoft Office

Improved job readiness skills

Millennium Training Institute, Boston, MA

Certificate, Computer Skills and English as a Second Language (2004)

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