Thomas E. Aldredge, PDP

804-***-**** acz1d6@r.postjobfree.com

www.linkedin.com/in/thomasaldredge

SUMMARY

•12+ year’s as a Technical/Desktop Support/Administrator, experience with Microsoft Windows Workstation and Server Operating Systems (7, 8, Server 2008R2, Server 2012, and Server 2012R2).

•Operational understanding of Active Directory, including GPOs, logon scripts, OU structure and security groups.

•Critical thinking skills and technical troubleshooting utilizing available resources.

•Ability to analyze system failures to minimize outages and interruptions.

•Scripting experience utilizing Windows PowerShell

•Professional Development Program certified

TECHNICAL

Academic

•C, C++, C#

•HTML, XHTML, DHTML, CSS

•SQL, SQL Server, Crystal Reports

•VB.NET

•ASP.NET

•Adobe Dreamweaver, After Effects

•Microsoft Visio, Visual Studio 2005, 6.0

•Oracle Development, PHP

•ASP.NET Unix/Linux, Redhat-Fedora, Ubuntu

•XAMPP

•Joomla!, Vtiger, SugarCRM

Experience

Professional

•Microsoft Office 2003, 2007, 2010, 2013

•Windows 98, XP, Vista, 7, 10

•OpenOffice.org, StarOffice

•Troubleshooting

•Networking protocols LAN/WAN

•Novell GroupWise

•Microsoft Outlook, Outlook Express

•Internet Explorer, Mozilla Firefox, Google Chrome

•Java, JavaScript

•Adobe Acrobat, PDF Creator

•Remedy

Rose International (Contract) Apr. 2015 - Oct. 2016

Wells Fargo, Glen Allen, VA

Technical Service Specialist I

•Provided Tier I and II support to Wachovia internal users on the company’s network that included approximately 30,000 users.

•Creating and implementing an active directory recovery plan.

•Troubleshoot network connectivity of the cable broadband modems.

•Provided routine phone, remote support, troubleshooting and systems maintenance, including backup and restore activities, updating patches and virus definitions, handling DNS and IP addresses and hardware troubleshooting.

•Provided professional assistance to internal customers having hardware and/or

Software related problems with their supported HP desktop, laptop or peripherals.

•Resolved local area networking issues to ensure connectivity to the state network.

•Worked with the Infrastructure and Server teams as necessary to resolve incidents.

•Handled IT services that included but is not limited to network security, system monitoring, troubleshooting and remediation, alert resolution, system support for windows operating system, install upgrade/replacements for HP printers, laptops, and desktops.

•Used Microsoft Office 2010, 2013 & Outlook, Windows 7 & 10, Networking, Internet Explorer, Mozilla Firefox, Google Chrome, Java, Adobe Acrobat, PDF Creator and Remedy software.

ConnectCom (Contract) Apr. 2015

Comcast, Glen Allen, VA

Technical Service Specialist

•Procuring new software and hardware.

•In-depth knowledge of marketing strategies and consumer trends

•Professional and personable demeanor with customers as well as coworkers

•Proficient in computer programs and able to type 40+ words per minute

•Provide desktop support using remote desktop or desk side visit.

•Organized and thorough in all work

AppleOne (Contract) Sept. 2014 – Mar. 2015

Capital One Bank, Glen Allen, VA

Service Level 3 Representative

•Create new process monitors.

•Perform daily reviews of claims, calls and processes and periodic validation of processes monitored and recommend necessary changes and/or process improvements

•Send monthly results via MS-excel to Sr. Managers/customers/process owners in Operations

•Partner with business managers to identify root cause of defects; assist in resolution and troubleshooting.

•Identify contacts that will be responsible for correcting errors

•Log and track critical errors

ADT Direct Connect, Ashland, VA Apr. 2013 - Sept. 2014

Technical Representative

•Professional and personable demeanor with customers as well as coworkers

•Customer service-oriented

•Provided technical support

•Support active directory services.

•Administrated and supported office 365.

•Redirected or provided necessary follow-up with customer’s service management to ensure issues were satisfactory resolved.

•Product and service expertise

•Excellent communicator

Primerica Sept. 2012 - Jun. 2013

Self Employed/Owner, Richmond, VA

Independent Representative/Project Coordinator

•Customer Service & Sales-via phone & in person

•Licensed and appointed to write Virginia life insurance & annuities.

•Provide clients with complimentary financial needs analysis. Based on the analysis, a plan is created that addresses insurance, debt, short and long term savings.

Virginia Department of Motor Vehicles - 2012

Technical Representative

•Assist in database conversion from Microsoft Access to OnBase: Identify database requirements by interviewing customers, analyzing department applications, programming, and operations and evaluating existing systems. Recommend solutions by defining functional capabilities.

•Prepare users by conducting training, providing information and resolving problems.

•Provide information by answering questions and requests.

•Maintain quality service by establishing and enforcing organization standards.

•Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks and benchmarking state-of-the-art practices.

•Contribute to team effort by accomplishing related results as needed.

•Create office production reports using Microsoft Excel:

•Utilize Excel ribbons & UI, enter and format data, calculate totals & summaries through formulas, highlight data that meets certain conditions, and create simple reports & charts through the use of keyboard shortcuts & productivity tricks.

•Create Microsoft PowerPoint Presentations:

•Collect and assemble information into MS PowerPoint within the agreed upon formats/ expectations.

•Transform generic, text-heavy presentations into more graphically engaging, concise and interactive experiences.

•Created chart work, line art, etc.

•Develop graphic elements to be used in presentations.

EDUCATION

•ECPI College of Technology, Glen Allen, VA

B.S. Computer and Information Science – 2010

•Major: Database Programming

A.A.S. Computer and Information Science - 2008

•Major: IT/Programming

•Professional Development Program Certification via Commonwealth of VA

Contact this candidate