Customer Engineer
Resume:
Steven C. Skuder
Marlton, NJ **053
*******@*****.***
Objective: To secure a challenging position in the Data Center/Facilities Engineering field where I can leverage my work experience and education to overcome challenges and achieve my objectives.
WORK HISTORY
SunGard Availability Services, Philadelphia, PA August 2002 – Present
Operations Specialist Sr. (May 2014 – Present)
Responsible for companywide facility metrics reporting for North America Sungard datacenters
Critical SLT and Product/Sales reporting to ensure Sungard maximizes billable space & power
DCO POC that headed Revenue Assurance and Finance & Accounting projects to qualify customer data across 30 datacenters which lead to billable revenues of more than $1 Million dollars.
Continually implemented/revised processes and procedures while looking for opportunities to streamline current practices
Responsible for working with developers on Sungard’s Enterprise Data Warehouse to develop reports that are used by various departments for tracking customer data through North America
Supervisor, Datacenter Operations (October 2007 – May 2014)
Responsible for managing a 43,000sf, 99.99%, facility with 24x7x365 customer support.
Data Center Operations
Primary site representative for SunGard, responsible for site tours to prospective customers, assisting new customers throughout the implementation process, and ensuring the highest customer satisfaction throughout the duration of their contract
Project management, adherence to timelines and effective communications, multitasking, resource allocation, ability to resolve complex issues
Managed 7 employees, responsible for hiring and training of new personnel, performance appraisals and goal setting, ensuring all staff are in the know and team efforts are coordinated to align with and support current business objectives
Audit Experience: ISO27001, SOC 2 and SAS70
Eastern Regional Chair for the KicksAS employee recognition and rewards program
Worked with building management on site related issues and projects; interfaced with Philadelphia Licensing and Inspections to ensure facility compliance
Responsible for annual operations budgeting and spend; planning for operational/business needs while considering the best possible value to SunGard
Other responsibilities and experience: vendor quoting and billing resolution, invoicing and requisitioning, ITIL
Facility Management
Main point of contact for all facility issues 24x7, required to be able to assess any situation, think on my feet, remain calm, level headed and use sound judgment
Responsible for engaging proper resources, determining potential impact to the facility’s mechanical and production load, responsible for weighing the facts and making decisions that best safeguard my customers’ and SunGard’s interests
Responsible for maintaining facility metrics documentation for capacity tracking and forecasting, facility and production load trending, and customer power utilization
Identifying potential issues and developing proactive course of action to avoid and help mitigate the potential impact to the facility and production environment
Schedule all PMs and most Break-Fix maintenance windows, maintained ticketing and associated documentation for internal and external auditing
Coordinated with engineering firm and electrical contractors during the design and implementation stages of a hitching post back-up power redundancy project
Work closely with vendors to determine best course of action and to negotiate the best possible price for SunGard
Experienced with data center primary and back-up power distribution system, environmental systems, life safety systems and DataTrax facility monitoring software
Hosting Specialist I (January 2005 – October 2007)
Trained and mentored new personnel
Cultivated strong customer relationships, developed an understanding of their business and production environments to better predict their needs and to identify potential up-sale opportunities
Handled critical customer calls for system issues, upgrades & policy and configuration changes
Maintain documentation for external and internal audits
Operations Technician - Inflow Inc (August 2002 – January 2005)
Customer remote hands support
Coordination of shipping and receiving, and equipment installations
Maintained customer documentation and run books
Remote administration via SSH, executed shell scripts to resolve customer issues
MPR Information Services Inc., Palmyra, NJ (October 2003 – March 2005)
Founder/President
Established an IT consulting company providing companies affordable & reliable IT solutions.
Managed employees, performed accounting duties, invoicing, scheduling, customer relations.
Strategically aligned my business with a co-location company that offered webhosting and other high end solutions. Strategy objectives:
oElevate my company to a higher level of perceived professionalism and credibility by instantly providing us with a more robust product line and services to offer.
oUtilize co-location’s infrastructure alleviating the need to invest heavily in capital assets and circumventing long term leasing contracts.
oUtilize co-location’s network architecture hastening the time necessary to develop our architecture from the ground up.
oUtilize co-location’s intellectual resources necessary to develop and maintain a complex environment ultimately lowering operating expenses and increasing net income.
Advised CEO and CFO on IT purchases which would provide high ROI while allowing for scalability and insuring delivery of performance necessary for efficient daily operations.
Responsible for network infrastructure growth and migration planning.
Implemented UPS back up power to safeguard critical systems.
Responsible for DNS record consolidation and implementation of 99.9% uptime email system.
Implemented improved data backup scheme, including incremental backups and network storage.
Implemented VPN, modified firewall rules and configured end user systems to allow a multinational corporation’s users to connect to the primary server located in NJ.
Responsible for licensing version control for systems and renewable software applications.
LogicStream Inc., Exton, PA (June 2000 – December 2000)
Level 1 Support Technician for Network Operation Center
Responsible for supervising and mentoring other level 1 personnel
Installation of servers, firewalls
Maintained customer documentation and run books
Independent Consultant (January 2000 – June 2000)
Implemented and Configured Business Connector Server with SAP R/3 Server in Switzerland
Network Administrator and general network configuration tasks
EDUCATION
Rutgers University, Camden, NJ Spring, 2006
Majors: Business Management B.S., Finance B.S., Computer Science B.A.
Graduated High Honors GPA 3.75
National Honor Societies:
Beta Gamma Sigma (Rutgers, School of Business)
Alpha Sigma Lambda (Rutgers, College of Arts and Sciences)
Windows 2000 – (Microsoft Certified System Engineer) Program July 2001
Windows NT4 – Microsoft Certified System Engineer (MCSE) October 1999
CCNA – (Cisco Certified Network Associate) Program May 2001
Solaris UNIX – Fundamentals and Basic Administration Program March 2001
Treasurer - Lost Lake Colony Club – Homeowners Association (2015 – Present)
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