Regional Dispatcher
Resume:
Sherman Bess
Knoxville, TN ****8
*******@*****.***
Objective: An interesting position with a growing company
Summary: With the years of experience at this position. I feel that I would be a good fit and be able to start work.
Experience:
Training
Supervision
Microsoft Office: Excel and Word
UPS World Ship
Map Point
Employment:
Acelity Louisville, TN
Regional Dispatcher 9/13 to Current
Maintain diligent communication between internal and external customers
Remote work station
Monitor the FSR daily activity schedule
Performs daily routing of field service orders( Delivery, Pick Ups, and Service Calls) using Genesis
Provide ETA’s ( AM, PM, not minute specific) when requested in Genesis(Order Notes)
Assign work order to Service Consultants (FSR’s),UPS or Courier.
Resolve any customer issues, complaints and answer questions
Ensure all calls left on the "on-call" mailbox have been addressed and logged
Route and communicate daily activities to the FSR’s and maintain the Universal Work Queue in Oracle
Call customers to confirm deliveries and pick-ups and ensure patient and location information is accurate
Work closely with Service Centers, Sales team, Call Centre, the Quality Assurance team and Central Stores to ensure customer's product needs are met
Support other Service Center Regional Dispatchers
Monitor depots and evaluations for activity reporting and timeline compliance
Assist in upholding Service Centre audit and SOX requirements
Logs and disseminates information to Supervisor and Service Managers regarding misrouted work orders & route deviation.
Place order with a variety of on-demand courier services Acelity has contracts with.
Acelity Louisville, TN
Process technician 11/12 to 9/13
Clean and perform system checks on returned used equipment
Performing evaluation of returned products that are associated with customer complaints.
Execute software verification and validation test procedures for embedded software in medical devices.
Document using good documentation and practices the executed software test results.
Enter, update, and track software defects and defect status (using defect tracking tools).
Document the software verification and validation of the product.
Adhere to standards and help to ensure compliance with FDA and ISO requirements.
Participate in any and all reasonable work activities as may be deemed suitable and assigned by management.
Conform to, support, and enforce all company policies and procedures
Mayfield Dairy Knoxville, TN
Dockworker 5/12 to 8/12
Load and unload Ice cream on and off refrigerated trucks.
Maintain inventory of a Mayfield and Blue Belle ice cream freezer.
Properly organized and stored empty milk crates.
Mutual Graphics Powell, TN
Material Handler 10/11 to 5/12
Loaded, unloaded and moved materials within or near plant, yard and work site.
Executed daily operations of packing and shipping.
Read work orders and followed oral instructions to ascertain materials and containers to be moved.
Loaded and unloaded materials onto or from pallets, trays, racks and shelves by hand.
Loaded materials into vehicles and installed strapping, bracing and padding to prevent shifting or damage in transit.
Trained warehouse floaters to help in the operation of the bindery department
Conveyed materials to and from storage or work sites to designated area, using hand truck, electric dolly, wheelbarrow and other devices.
Successfully managed a 1-3 person team boxing and loading big orders.
Successfully handled all power equipment with no incidents
Con-way Freight Knoxville, TN
Forklift Driver 06/11 to 09/11
Read work orders, use RF Scan gun and followed oral instructions to ascertain materials and containers to be moved.
Loaded and unloaded materials onto or from pallets, trays, racks and shelves by hand.
Loaded materials into vehicles and installed strapping, bracing and padding to prevent shifting or damage in transit.
Conveyed materials to and from storage or work sites to designated area, using hand truck, electric dolly, wheelbarrow and other devices.
Successfully changed forklift attachment to various shape freight
Randstad Employment Services Knoxville, TN
Laborer 05/08 to 8/12
Use a RF scan gun to pull orders or check load manifest
Executed daily operations of packing and shipping.
Read work orders and followed oral instructions to ascertain materials and containers to be moved.
Loaded and unloaded materials onto or from pallets, trays, racks and shelves by hand.
Loaded materials into vehicles and installed strapping, bracing and padding to prevent shifting or damage in transit.
Trained warehouse floaters to help in the operation of the bindery department
Conveyed materials to and from storage or work sites to designated area, using hand truck, electric dolly, forklifts and other devices.
Successfully managed a 1-3 person team boxing and loading big orders.
Successfully handled all power equipment with no incidents
Changed forklift attachment to ship various shaped freight
HH Greg Powell, TN
Delivery/Install Agent 06/06 to 05/08
Inspect products before we load the truck
Call customers to set-up or confirm delivery time
Set routes for our team’s trucks
Deliver and install appliances or electronics in customers’ homes or businesses.
Remove old appliances and return them to the store location to be recycled.
Fulton Bellows LLC... Knoxville, TN
Machine Operator/ Furnace Operator 03/04 to 1/06
Oversees the production of material as it flows through the furnace.
Ensures proper maintenance program is in place by stocking spare parts and driving continuous improvement efforts. Oversees tooling in his/her area and control room operations. Reports on key performance metrics that include: production, quality and volume metrics. Develops and implements Standard Operating Procedures (SOPs) as necessary. Provides training and development to team members in the area. Adheres to environmental standards and ensures a safe working environment.
Set-up my machine to produce different size piping in different stages of production.
De liver finished product to other departments to be finished.
Cold start belt feed furnaces.
Load steel and other metals on belt and maintain correct temps and speed so the correct hardness is reached.
Keep records for audits and safety records
Education: Austin East High School Knoxville, TN
Diploma 1999
University of Tennessee (Knoxville Campus) Knoxville, TN
Certificate in Electronic Health Records Management 2013
Kinetic Concepts Inc Louisville, TN
Continuous education of HIPAA laws & ACHC Compliance
License: LP Forklift, Battery Forklift, Stand-up Lift, and Cherry Pickers
References: James(Bo) Braden Field Service Lead 865-***-****
Jonathan Puls Supervisor 630-***-****
William Talmage Field Service Lead 954-***-****
Brad Defore Field Service Rep Lv.1-478-***-****
Gerald Hatten Field Service Rep. Lv. 3-423-***-****
Contact this candidate