Customer Service Sales
Resume:
Shelly Sargeant
PO BOX ***
Eloy, AZ *****
*********@*****.***
WORK EXPERIENCE
Owner
S R Truck & Equipment Repair - Eloy, AZ - July 2013 to November 2015
Retain customers from previous company (Pinal Truck & Equipment Repair) and bring in new accounts to keep mechanics working at full time hours. In charge of estimating and invoicing all repair orders. Account Payable and Account Receivable, bank reconciliation, issue monthly vendor payments, payroll, supervise employees, maintain excellent customer service and relations
Business Manager/Controller
Pinal Truck & Equipment Repair - Eloy, AZ - October 2010 to July 2013
In charge of all aspects of Accounts Payable and Accounts Receivable, banking recs., and issuing payments to vendors. Responsible for ensuring mechanics are working at high level of productivity. Hire employees, setup for payroll, monthly company reporting, monthly sales tax computation and payment, biweekly payroll reporting. In charge of sales employees and shop supervisor in making sure that they are performing at high standards in effort to continue to grow company. Ensure that customer needs are served in a professional and timely manner. Company closed, Owner lost interest in repair business
Accounts Payable/DOT compliance
Arledge Hay Company - Casa Grande, AZ - May 2009 to February 2011
Company downsizing due to slow business. Began working part time job building repair business at Pinal Truck and Equipment Repair. Enter all company purchases into Quickbooks, pay bills as they were due, ensure that all invoicing had PO#'s, Balance customer accounts, responsible for Quarterly reporting for IFTA, ensure that Pre trips were completed, Trip reports were turned in with all necessary paperwork. Complete payroll to be paid, assist with account receivables, answer incoming calls, process weekly payroll
Outside Sales Rep
Volvo Rents - Eloy, AZ - November 2008 to April 2009
Layoff scheduled for April 15, 2009. Solicit and service new and existing customers to maintain and increase the company customer base and to achieve rental, sales and service revenue goals. Goals accomplished by building relationships with potential customers through outside business-to-business rentals/sales, which includes account management, cold calling, presentations, closing deals and post rental/sale follow-up. Directly responsible for job site assessments, and proposal writing and problem resolution.
Civil Defense Officer/Clerk II
Pinal County Animal Care & Control - Casa Grande, AZ - September 2007 to August 2008
Phones, licensing including making tags, enter info,type certificates, collect payment, issue/enter citation and or warning in regards to violations under Arizona State law, impound/release animals including quarantine, owner surrender and strays, collect fees and or file payment agreement for any balance remaining, filing, variety of customer Service, Adoptions/Rescue including assist customers with finding a pet, complete all necessary legal paperwork microchip/register animals, closing/filing adoption papers, enter and match lost/found, assist animal owners with putting to sleep owned animals, assist kennel techs/kennel supervisor/officers/officers supervisors as required or requested.
Office Manager
Southwest Industrial Rigging - Tijeras, NM - January 2005 to February 2007
Responsible for ordering equipment, phones, establish and maintain filing,responsible for rental contracts open/close, collecting payment on closed contracts, file warranty claims, daily monitoring of equipment through GPS system, track and report revenue and expenses, track and report due and completed maintenance.
Receptionist/Administrative Assistant
EVERGREEN AIR CENTER - Marana, AZ - January 1996 to January 1997
Administrative support for Manager of Technical Services, handling customer calls, filing, process work orders, regulatory documentation, quarterly reporting and correspondence. Began employment as Receptionist and PBX operator handling all inbound and interoffice calls.
Advanced Teller/Bookkeeper
OLD PHOENIX NATIONAL BANK - Medina, OH - September 1989 to August 1993
Customer service, phones, typing, balance customer accounts, ordering supplies,data entry, process customer transactions. Began career as Teller was promoted to Advanced Teller, then promoted to Bookkeeping at the Corporate office.
Cashier Supervisor
Kmart - Medina, OH - August 1988 to September 1989
Cash register, phones, customer service, data entry, and supervision of cashiers. Began as cashier and was promoted to Supervisor.
Receptionist
BOWEN FORD SCARFF VOLVO - Kent, WA - February 1987 to February 1988 Phones, filing, rental agreements, account ledgers, and customer service.
EDUCATION
General courses; Business Management
Brunswick High School - Brunswick, OH 1988 to 1989
SKILLS
Quickbooks (8 years), Type 45 Wpm (10+ years), Microsoft Excel (8 years), Microsoft Word (10+ years), Sales (10+ years), Supervisor (6 years), Accounts Payable (8 years), Accounts Receivable (6 years), Fast Learner (10+ years), Detail Oriented (10+ years), Basic Computer Skills (10+ years), Business Development (6 years), Account Management
(6 years), Customer Service (10+ years), Fax (10+ years), Filing (10+ years), Hiring (6 years)
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