Project Manager Management

DRIVEN MARANDA CREATIVE PROFESSIONAL FORNEY, AND MISM LEADER

Peoria, AZ

Email: **************@*****.*** Mobile: 623-***-**** SENIOR PROJECT MANAGER

Driven-technical professional with exceptional leadership and management experience. Identifies patterns where others see complexity. Proven record of successfully cutting costs, streamlining operations and increasing productivity. Every day starts at zero and something tangible is achieved by the end of the day. Demonstrates exceptional performance in the areas of project and process management and value-added leadership. Expertise includes:

Agile and Waterfall Project Management Program Development Process Improvement Strategic Planning Cost Reduction SharePoint Upgrade and Migration Telecommunications Implementation and Upgrade Training and Documentation Team Building and Mentoring Cross-Functional Team Management PROFESSIONAL EXPERIENCE

DELL SONICWALL, Phoenix, AZ 2015 – 2017

Senior Project Manager

• Managed projects and programs including the development of comprehensive SharePoint and MS Project plans, showing tasks, resources, dependencies and status throughout life of project and revising as appropriate to meet changing needs and requirements.

• Advocated for stakeholder’s IT and business needs to Dell business and technical teams (Infrastructure, applications, security and operations), including senior management, aligning on solutions and driving resolution of critical technical issues.

• Secured project resources, communicated and received commitments from project sponsors, and coordinated purchasing and procurement activities.

Saved company $119K by developing and maintaining SharePoint Collection Sites, Enterprise document, storage and collaboration system.

ACHIEVEMENTS:

Successfully completed Avaya switch upgrade for three regions (APJ, EMEA and Americas) updating announcements for 8 languages and voice recognition for the Americas.

Devised and implemented Customer Success Level III Engineering program for 300 global engineers to include training and documentation increasing productivity 20%.

Managed SharePoint upgrade and data migration from 2010 to 2013 for all business units for the Customer Success organization.

MARANDA FORNEY **************@*****.*** PAGE TWO

HEWLETT PACKARD, Houston, TX 2010 – 2015

Escalation Manager

• Managed complex, time sensitive research projects to identify relevant trends, develop business plans and make recommendations to senior leadership.

• "Field General" in driving the resolution of severe and major events involving large scale infrastructure issues or data integrity issues based on the ITIL process.

• Managed cross-functional teams to include Customer Support, Technology Domains (Middleware, Web, Enterprise Resource Planning and Extract Transform Load), Analysts (Network, Unix and Windows) during the resolution lifecycle from occurrence, detection, filtering to review and closure. ACHIEVEMENT: Uncovered savings of $400K and reduced response times in over 160 countries from 30/45 minutes to less than 15 minutes for mission-critical events by identifying inefficiencies and making recommendations to senior management for process improvement.

TEK Systems, Aerotek, Kelly IT Services and Randstad, Chicago, IL 2004 – 2010 IT Consultant

• Managed scope, maximized revenue, defined and documented project needs and resource requirements within agreed upon contractual expectations.

• Analyzed client incumbent data and established the best plan of action for implementation

• Provided regular reviews of field service quality ACHIEVEMENT: Successfully completed the implementation of Care360 Physician Labs and Meds for 314 legacy clients within the state of Michigan. Managed the entire life cycle; contacted the client to discuss options, obtained the signed agreement, scheduled the implementation and ensured successful implementation while uncovering and annual telecommunications savings of $100,000.00 for the Michigan business unit. AVAYA INC., Chicago, IL 2000 – 2004

Sales Manager

• Coordinated purchase of telecommunications equipment for Stroger Cook County Hospital in Chicago, IL with a project budget of $551M, winning telecommunications bid for $3.2M.

• Oversaw sale, project management and installation or upgrade of telecommunications equipment successfully for Chicago Public School System, the nation’s 4th -largest school district and 2 nd -largest employer in IL. Lowering total cost of ownership (TCO) while improving productivity and security for the schools.

• Exceeded $20M yearly quota by building strong client relationships and networking with C-level executives. EDUCATION

Master of Information Systems Management (MISM), Keller Graduate School, Chicago, IL, GPA: 3.85, Honors Bachelor of Science (BS), Electronics Engineering Technology, DeVry University, Columbus, OH, GPA: 3.18 CERTIFICATIONS

ITIL V3 Foundations - CSME, 2011

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