Information Technology Customer Service
Resume:
Bobbie Teresa Franks
*********@*****.***
EMPLOYMENT
Bayne-Jones Army Community Hospital Medical Support Assistant 08/2014 - 05/2015
Clerical and record keeping duties associated with patient care and treatment.
Screens patients to determine the purpose of their visit and checks their eligibility for treatment.
Prepares and complies data and organizes into completes report, such as PI projects, data stored and calculated into Excel Spreadsheets.
File, organize files and generate training manuals for office task.
Maintains a file of all documentation/forms used within the ward; requisitions format and office supplies as required.
IRELAND COMMUNITY HOSPITAL Medical Support Assistant 03/2011 - 02/2013
Provides medical clerical and receptionist services by answering a multi-line phone.
enters physician and nurse’s orders into the computer and uses order entry system to activate orders, assign beds, obtain test results, and enter patient allergies and input acuity.
Maintains medical records: upon admission of patient prepares inpatient records insuring that all forms are present and in the correct order in chart.
Utilizing, computer equipment, type’s necessary correspondence and SOP's.
CHCS system- order entry, review of order, review and retrieval of clinical results, documentation.
American Auto Glass & Plate Office Manager/Customer Service Representative 05/2007 - 10/2007
Prepares and maintains personnel and payroll records; receives time sheets; calculates hours worked; submits to Payroll.
Assists with applicant interviews, including scheduling.
Verified and submitted insurance claims for customer.
Generated invoices for cash transactions from the computer.
schedules and attends meetings; prepares meeting agendas and packets; takes meeting minutes, etc.
Greenville Hospital System Medical Records Filer 05/2006 - 02/2007
Organized charts and records of patients that were discharged from the hospital in accordance to the hospitals format.
Plan, develop, maintain and operate a variety of health record indexes and storage and retrieval systems.
Scanned documents into hospital’s data base.
Classify, store and analyze information by date of procedures.
Professional/Software
MS Word CHCS/CHCS II ATAAPS Medical Terminology (entry level)
Excel, Access Altha Outlook
PowerPoint, Quickens MEPRS-DMHRSI Publisher
Relational Database Essentris Hospital DEERS System
Education
Colorado Technical University 2011 Master of Science Management
GPA of 3.75 Concentrated in Information Technology Management
Colorado Technical University 2010 Bachelor of Science Business Administration
GPA: 3.78 Concentrated in Information Technology
American InterContinental University 2007 Associate Business Administration
GPA: 3.93 Concentrated in Information Systems
AMERICAN SCHOOL OF BUSINESS 2004 Certificate Computerized Business Administration GPA: 3.33
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