Customer Service Administrative Assistant

Carrie Harp

Patient Access Advocate

Greenfield, IN 46140

******@*******.*** - 317-***-****

Motivated and practiced professional with a Bachelor of Science in Psychology, Associate of Arts, and Medical Assisting degree. I have experience in administrative support, childcare, medical assisting, and retail. My educational experience sharpened my abilities in clerical areas, customer service, critical thinking, teamwork, and creativity. Furthermore, psychology teaches great interpersonal skills through new understanding of the human mind and behavior. I'm seeking a position utilizing my experiences where my creative initiative, ideas and genuine enthusiasm would allow me to progress professionally. Authorized to work in the US for any employer

WORK EXPERIENCE

Test Evaluator

Stafforward - Indianapolis, IN - April 2017 to Present The Test Scoring/Reader position involves the hand scoring of tests that are comprised of any type of constructed response where the child is required to write an essay, perform a math problem where they are required to show their work or answer questions with a written statement. These types of answers require a

“live” person to score them because they cannot be scored mechanically Patient Access Advocate

Covance - 2014 to 2017

for Covance Market Access. Experience includes extensive work with patient assistance program, insurance verifications, and product research. Day to day operations involve significant time spent interacting with patients and professionals to achieve goals and enhance the effectiveness of the client's services. Heavy emphasis on telephone customer service and data entry recording in Salesforce database. I have been recognized as the first team member to graduate from training and also am aiding management in creating extensive reference guides for the Patient Assistance Program and Insurance Verifications. I was also recently named employee of the week for exceptional client service in the patient assistance program.

Nanny

Indianapolis, IN - 2008 to 2014

I worked full time each summer for a family of 5 as a nanny to 3 small children. I tutored the children and took them to educational places, such as the downtown library and the Children's Museum. I also cooked, cleaned, and created activities for them. I also worked part time the rest of the year as a nanny for multiple families as needed.

Customer Service Representative

Backyard Birds - Indianapolis, IN - 2007 to 2008

Provided excellent customer service to clients, maintained company website, performed cashier and stock duties.

Administrative Assistant

Canadian Pacific Forest Products - 2004 to 2008

Purchase Orders, General Correspondence, telephone and various office duties. Worked with Buyers and Sales. (Company closed in Indianapolis)

Summer College Program Internship

Eli Lilly & Co - Indinapolis, IN - 2003 to 2003

Handled multifaceted clerical tasks and quickly became a trusted assistant known for flexibility and high- quality work. Earned excellent marks in areas including work volume; quality; ability to learn and master new concepts; positive work ethic; ability to problem solve and use innovative thinking; and commitment to providing unsurpassed service.

Assistant Manager

Hollywood Video - Indianapolis, IN - 2001 to 2003

• Assistant Manager: Customer service, sales, cash register, opening and closing, training others, and scheduling shifts.

EDUCATION

Bachelor of Science in Psychology

University of Phoenix

2008 to 2012

Medical Assisting

Kaplan College

2007 to 2008

Scecina Memorial High School

1999 to 2003

SKILLS

Microsoft Office (10+ years), Salesforce (3 years), Siebel (3 years), Typing (10+ years), Customer Service

(10+ years), Insurance Verification (3 years), Patient Education (3 years), Administrative Assistant (5 years) AWARDS

Customer Service Award

December 2016

I won the Cow Award for excellence in customer service. Administrative Assistant of the Month

2007

I won an award for creating a 10,000 part database cross-referencing purchase orders, products, and sellers. ADDITIONAL INFORMATION

SKILLS

Extensive history in customer service and office management. Technical Skills:

• Microsoft Office: Word, Excel, PowerPoint, Access, Outlook, Publisher, OneNote, Works

• Siebel Database

• Technical, Research, Scientific, and Persuasive Writing Styles; Editing

• Typing: 70 wpm

• Adobe: Photoshop, Illustrator, Premiere, After Effects, and Dream Weaver; Corel: PaintShop Pro Hospital Skills:

• Patient Vitals, Assessment, Charting, and Wound Care

• Preparing and Administering Intramuscular and Intradermal Injections

• Assisting Physicians With Procedures

• Phlebotomy

• Front Office: Scheduling, Checking In Patients, Preparing Paperwork/Bills, Referrals

• Back Office: Filing, Record Keeping, Taking Dictation, Fax, E-mail

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