Office Information Technology
Resume:
STEPHEN N. MBUGUA
**** *** ********** ***, ********, MD 21075
**********@*****.***
SUMMARY OF EXPERIENCE
Over seven years of experience in an office setup involved in construction, services and wholesale & retail background. Maintained inventory records for all the equipments, improved service delivery and improved sales by 20%. Also involved in healthcare industry (laundry & office maintenance) and service industry (help desk support assistant) during my attachment periods both community based and industrial. ABILITY SUMMARY
Comprehensive knowledge in computer Hardware and Troubleshooting skills
Have strong interpersonal and communication skills, work well in any environment.
Excellent knowledge in software applications such as Microsoft (Access, Power Point, Word & Excel)
Knowledgeable on windows operating systems; window 2000 to windows 10
Currently Pursuing Cyber Security Foundation Certification at UMBC- Training Center (CompTIA A+, Net+ & Sec+)
EMPLOYMENT HISTORY
Shipping Staff Elkridge, Maryland 11/2015 - present Keefe Commissary Services
Manage processing completed orders.
Responsible for Pulling commissary orders
Responsible for shipping and completing work orders
Responsible for shipping and receiving products as needed
Manage documentation of orders filled
Assist the supervisor with projects as they develop House man
Sheraton Hotel Columbia, Maryland 07/2015 – 6/2016
Manages inventory for the house keeping department.
Responsible for restocking room cleaning associates’ carts.
Responsible for maintaining cleanliness on the lobby area.
Responsible for acting upon employees calls/request. Operations Clerk, Office and Administrative Support Worker Nine Nine Enterprises Limited Mombasa, Kenya 07/2011 - 06/2015
Responsible for computer hardware and software and maintenance.
Carried out research on products before procurement.
Managed network configuration.
Troubleshoot issues related to device drivers, application failures, and configuration. Office Assistant, Office Clerks, General
Vouch Engineering Services Mombasa, Kenya 11/2008 - 02/2011
Responsible for marketing and selling of company's new products (fuel savers).
Managed pick-ups and deliveries of pumps to be serviced and those already serviced.
Managed inventory of Fast Moving Goods.
Processed receipts, invoices and delivery notes. Office Clerk, Office Clerks, General
Jumwaka Construction and Site
Management
Mombasa, Kenya 11/2006 - 10/2008
Assisted in the day to day office duties.
Maintained cleanliness around the office.
Kept inventory records of all building equipment.
Responsible for mail dispatch to and from the post office. EDUCATION AND TRAINING
Issuing Institution
University of Maryland Baltimore
County
Location
Columbia,
MD
Qualification
CompTIA
(A+, Net+, Sec+)
Course of Study
Cyber Security Foundation
Jomo Kenyatta University of Agriculture and
Technology
Mombasa,
Kenya
Bachelor's Degree Bachelors of Business Information Technology
Baptist High School
Mombasa,
Kenya
High School
Diploma
General High School Curriculum
TRAINING
Industrial Attachment
Kenya Ports Authority Mombasa, Kenya 08/01/2014 – 10/31/2014 Duties & responsibilities
Managed call logins and job assigning through the ticketing systems.
Responsible for New and Old user account setup.
Maintained inventory for computers and peripherals.
Carried out Hardware and software trouble shooting and maintenance.
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