Customer Service Human Resources

Beverly A. Stroud

*** ********** ****, ***** ********, GA 30087, 770-***-**** - **********.******@*****.***

Exerienced, proactive and accomplished professional with over 15+ years proven history of client-facing experience, extensive background in management, departmental organization and public speaking skills. Proven ability to quickly learn new programs, practices, and essential skills. Recognized for delivering excellent customer service and strong knowledge of state laws and regulations.

AREAS OF EXPERTISE

Team Training & Development Project Management Public Speaking Strategic Planning Legal Document Preparation Relationship Development & Leadership Payroll Administration Benefits Administration Notary Public

PROFESSIONAL HISTORY

RCO Legal, P.S. - Atlanta, GA 2006-Present

Provider of Mortgage Default Services in 17 SE states

MOBILE HOME TEAM LEAD – JUDICIAL FORECLOSURE

Review loan documents, title exams, appraisals and foreclosure documents to identify nature and state of title(s) including communicating with clients, manufacturers, dealers, Department of Motor Vehicles, Tax Assessors, Tax Commissioners, law enforcement, attorneys, listing agents, lien holders and owner(s) of record on title. Collaborates with business clients. Prepare legal documents. Prepare and file documents for recording in the superior court real estate records. Provide updates to clients and firm. Train and on-board staff members. Assist with implementing company changes and policies.

Acquired and developed new clients for the firm which helped to increase the overall bottom line if the company

Successfully billed 4+ billion in revenue during my tenure as revenue driven team lead

Managed 200+ case load for the states of AL, FL, GA, MS, NC, TN ensuring compliance with all state regulations

Department of Housing Services, Hillsboro, OR 2003-2005

Provider of affordable housing opportunities in Washington County.

CASE MANAGER/OCCUPANCY SPECIALIST

Perform eligibility determinations for Section 8 housing programs by reviewing assembled third-party verification. Conduct ongoing audit and reconciliation functions to ensure accuracy and consistency in re-certifications, household status and housing assistance payments. Recommend, develop, and implement effective economic resident programs. Schedule and conduct annual and special re-determinations of eligibility following established guidelines and procedures. Conduct move-out/vacate inspections and process owner claims. Assist in periodic rental surveys for assigned geographical area and determin rent reasonableness based on direct knowledge of rental values. Review and correct cases involving lease and/or program or policy violations. Monitor client changes related to annual and interim recertifications, program moves, household composition changes, proposed termination activity, and other related functions. Talent management

Successfully maintain case loan of 300+ individuals to ensure compliance with all housing regulations

West Ridge Designs, Inc., Portland, OR 1999-2004

Provider of quality custom bags and accessories since 1972

OFFICE MANAGER/HUMAN RESOURCE SPECIALIST

Employee and contractor recruitment and retention;. Administer employee benefits programs; Retirement plans; health, dental, life, 401K, cafeteria plans, disability and insurance plans, including open enrollments, changes, additions and discontinuations. Calculating piece-rate, hourly and commission wages. Process by-weekly ADP payroll. Processing employment data and maintaining complete and up-to-date personnel files and records, including applications, certification records, evaluation information, employee benefit forms, workers compensation and unemployment compensation records, accrued and used leave and vacation time and seniority lists. Develop strong working relationships with recruitment sources. Write, design and place advertisements in appropriate recruitment media. Conduct first day new hire orientation and completing required documentation to comply with human resources standards. Effectively Collaborate with business clients to expedite processes and optimize outcomes. Respond with accuracy and confidentiality to questions from applicants, employees, staff and other agencies regarding employment matters.

Acquired additional responsibilities as the HR Specialist to absorb the Human Resource duties and reduce overhead costs of the company

Entrusted to handle all company accounts and services – developed critical knowledge that assisted with 100% increase in deliverables of products

EDUCATION:

Masters of Public Administration - Portland State University-

Bachelor of Arts: Human Resources Management - Portland State University

Associate of Applied Sciences - Portland Community College-

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