Angela L. Dessano

** **** **

Meriden, CT *****

203-***-****

acz156@r.postjobfree.com

Education

Jan. 2001 - May 2001 Southern Connecticut State University, New Haven, CT.,

Pre-Veterinary Medicine

Aug. 2000 - Dec. 2000 University of Connecticut, Waterbury, CT.,

Pre-Veterinary Medicine

Sept. 1999 - May 2000 Virginia Intermont College, Bristol, VA.,

Pre-Veterinary Medicine

Employment

Jan. 2017 - May 2017 Maxim Staffing, HEDIS Service Associate II

Provide Administrative/Telephonic support

Communicate with Provider Offices

Coordinate exchange of files

Maintain office equipment

Support level 1 Associates

Proform Clerical activities

Verify information

Request Medical Records

Maintain tracking log

Utilize company claim/medical records system for research

Locate where member receive care

Jan. 2016 - Dec. 2016. A.R. Mazzotta Employment, H.R./Administrative Assistant

Conduted Interviews of CNA, HHA, PCA, & Homemakers/Companions

Scheduled and Conducting In - Services for Caregivers

Created a Reminder System to Update Important Documents

Ran Background Checks on Protential New Hires

Created and Edited Office Forms as Needed

Recruited New Employees From the Internet, Newspaper Ads, and at Career Fairs

Cunducted Time Sheet Training

Regular Office Filing

Made Daily Interveiw Reminder Calls

Answered Incoming Phones Calls

Followed HIPAA regulations

Created Business Cards For New hires

Ran Monthly OIG Reports

Faxed reference requests to current/former employers

Created report

Cunducted Hiring Orientation

Created advertisements to fill open positions

Created filing systems for upcoming appointments

Managed Supervisor Calendar

Scheduled Appointments for Supervisor and Other Staff Members

Returned Calls for Supervisor

Ran General Errands

Called for Regular Office Mantance and Supplies

July 2015 - Dec. 2015 ProCare Pharmacy, Order Entry Technician

Entered Patient Specific Information from Docutrack into Computer System

Answered Incoming Phone Calls

Communicated with Nursing Staff and Administrators at Facilities

Calculated/Verifying the Correct Dosage Based Prescription

Entered New Prescription/Refill orders in a Timely and Accurate Manner

Assisted with Finding Lost/Missing Prescriptions

Followed HIPAA regulations

Feb. 2015 - June 2015 Sonitrol/Alarm New England, Central Station Operator

Monitored Commercial/Residential Alarms Systems,

Notified Customers of Alarms and Dispatched on Them

Notified Alarm System Dealers/Installers of System Issues

Put Alarm Systems On and Off Test Mode

Answered Phones Calls From Customers

Contacted Proper Authorities Based on Alarm Type

Assisted Customers with Minor Technical Help

Created Service Tickets for Alarm System Troubles

Transfered Customers to Appropriate Department Per There Requests

Notified the Appropriate People on Late to Closes and Early to Opens

Confirmed Customer Pass Codes

Performed Follow Up Phones Calls to Appropriate Authorities for all Dispatched Alarms

Dispatched on Burglary Alarms

Nov. 2014 to Jan. 2015 Durham School Services, School Bus Monitor

Assisted children on and off bus/van

Buckled and unbuckled children from there seat belts

Assisted in keeping order on the bus/van

Helped driver with directions and where stops were on new routes

September 2006 - March 2014 Pharmerica Pharmacy, Medical Records Associate II/Printer

Entered Patient Specific Information Into Computer System

Updated Patient Records Monthly

Maintained Department Files

Communicated with Nursing/Administrative Staff at Facilities

Worked with Facilities to Ensure Accurate and Timely Entry of Records

Shredded Sensitive Patient Information

Answered Income Phone Calls on a multi Line System

Filed Monthly Resident Records

Sent Requested Forms to Facilities

Printed Forms/Reports as Needed

Used FedEx Site to Ship Software

Updated Facility Rosters

Created Forms from Scratch with Facilities Given Requirements

Monitored Office Inventory

Ordered Office Supplies and Form

Printed Docutrack Daily

Skills

Leader Ship

Team Player

Self Motivated

Frameworks

Docutrack

Excel

Efficient

Scanning / Mailing

Quick Learner

QS1

MSOffice

Internet Explorer

Punctual

Stamp Machine

Detail Orientated

AS400

Word

Member 360

Reliable

Recruiting

Problem Solver

SonIP

PowerPoint

Verscend

Copier/Fax

Advertising

Organized

Generations

Outlook

Accurate

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