Manager Customer Service

CURRICULUM VITAE

Ganeshan. Ammangod

The Domain Hotel

Housekeeping Department

Po Box 5288

Bahrain

Mobile No: 36860331

Email: 1. ********-********@*****.***

2. ******************@*****.***

CAREER OBJECTIV

Gain experience and exposure to the dynamic environment of a well reputed organization to continually expend my abilities and face new challengers with a view of leaning and developing myself, in turn to be part of a growth of the organization

SKILLS

I have obtained skills in sports and drama during my primary and secondary education wherein I was able to gather leadership and team work qualities and a high degree of confidence to accept responsibilities,

International standardize customer service skilled

Self motivated personality

Excellence communication and listening skill

Fast leaner and good moral team work player

Good level of Microsoft and outlook software

Opera software handling

FBM software handling

FMC software handling

EDUCATIONAL QUALIFICATION

12th from Calicut University.

10th from Department of general education, Kerala

India. Completed course of proficiency in MS Office from LBS Center, Thiruvanadhapuram

WORKING EXPERIENCE

PRESENT EMPLOYMENT – The Domain Hotels Bahrain, 5 Star Luxury Hotel

SUPERVISOR since 30 –MAY- 2013 (Pre-Opening Team

Job Responsibilities

Prepare working sheets for floors assigned for that day.

Ensuring the required standard of cleanliness and maintenance of all guest rooms, floor corridors, linen stores, staircases, public and back of the house areas is maintained at all times

.

Plan, organize and brief housekeeping staff on the shift and co-ordinate activities ensuring highest standards of hygiene are maintained. Allocate staff to various areas on the shift in order to ensure maximum efficiency of performance and optimum utilization of resources Inspect all vacant rooms, not sold in the previous night and be sure they are ready to be

for sold next guest to occupy. If tidiness or cleaning required, then the room attendants to be informed to do the need full. Report any linen discrepancies to Linen Room

Report all check-outs to Housekeeping attendants or any other information such as ASAP rooms or early make-ups.

Supervising the room attendants on a daily basis and communicate effectively with the evening Shift leader/ supervisor in order to ensure the smooth running of the department.

Work closely with other housekeeping Shift Leader/Supervisors, laundry and front office personnel, to ensure all tasks are completed effectively, on time and to the required standards

Maintaining the specified linen, cleaning materials, and guest supplies stock on designated

blocks at all times, ensuring that linen is in good condition, correctly pressed and stain free

Inspection of all vacant rooms to ensure all cleaning and maintenance duties have been completed to the required standards before returning them to reception for release. Inspect all occupied rooms after servicing to ensure that all cleaning and maintenance duties have been completed to the required standards and that guests personal items have been cleaned as per the hotels policy.

Ensuring that lost property is immediately deposited to the Housekeeping office and registered in the logbook and entered into the Property Management System in order for the front office and or reception to accurately handle any enquiries.

Report, record and follow up maintenance faults on all designated blocks to ensure that occupied and released rooms are fully cleaned and functional; including recommending repairs and replacements to the Housekeeping Manager/ Executive Housekeeper

Resolve any unobtrusive manner, complaints from guests with regard to housekeeping issues and to foresee any problems on the future shift and highlight the same to the Housekeeping Manager/ Executive Housekeeper

Assisting the training of the new staff and re-training of the existing staff in order to maintain in the required standards

http://www.thedomainhotels.com/

WORKING EXPERIENCE – DUBAI and ABU DHABI

2 YEARS and 9 MONTH EXPERIENCE AT GRAND MILLENNIUM AL WHADA, ABU DHABI PREE OPENIG TEM MEMBER

Grand Millennium Al Wahda Hotel, Abu Dhabi as a Floor Supervisor, from 27th August 2010 to April 10 2013

http://www.millenniumhotels.ae/grandmillenniumalwahda

As Housekeeping Coordinator Training in Grand Millennium

Daily handling of phone communication between guest, department and follow colleague, Complaints handling internally and externally. Communicate with Manager on meetings& Appointments coordinate with Supervisors in the recruitment of Rooms detail to be clean and put to standard Handling incoming and outgoing telephone calls promptly, courteously in mature manner and in accordance with Hotels International Procedures. Ensuring throughout the day that rooms are regularly updated t the correct status

.

Intercontinental and Crowne Plaza Dubai Housekeeping Department

as a Room Attendant since 23 may year 2007 to 20 march 2010

Worked as a Tailor in crowne plaza dubai 8 month 2009 to 2010 year

Worked as a Carton Tailor Carton & Upholstery in Mangalore, India

http://www.Crowne plaza dubail.com

OTHER QUALIFICATIONS

Following Hotel Management Program at in Crownplaza, Dubai.

Self-dialer at Intercontinental Hotel Crownplaza dubai

Won an I Clean awards for Most improving Room Attendant and Top Performing Room Attendant

Cross training about Opera System in Housekeeping Department

EXTRA CURRICULAR ACTIVITIES

Followed management skills program at Business management system

Subject covered: - Leadership, Motivation, Team Work, Time Management, Presentations, and

Customer

Care etc…

Followed Hygiene Practices for Food Handlers Programmer at Institute of Industrial Techno-

Management (Pvt) Ltdnic

Subject covered:-Personal Hygiene, Kitchen Hygiene, Process of cleaning, Food Hygiene

PERSONAL DETAILS

Date of birth : 4/05/1976

Sex : Male

Marital Status : Married

Religion : Hindu

Nationality : Indian

Languages Known : English, Hindi, & Malayalam

PASSPORT DETAILS

Passport Number : G0914043

Place of Issue : Kozhikode

Date of Issue : 21/12/2006

Date of Expiry : 20/12/2016

REFERENCE

laude Vernon Wijesinghe

Executive Housekeeper

The Domain Hotel.

Housekeeping Department,

P.O.Box.5288,

Manama,

Bahrain

Mobile No. +973-********

DECLARATION

I hereby declare that all the above furnished information is correct and true to the best of my knowledge and belief.

Thanks Ganeshan Ammangod

Applicant

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