Customer Service Social Media
Resume:
Justin J. Beal
Resume
Jacksonville, FL 32225
Mobile: 904-***-****
Email: ***********@*****.***
Objective
My goals are to pursue a BS degree in Computer Science, while working for a rewarding company, through which I may align my college degree to a career in emerging technologies, and create value for the organization.
Education
University of North Florida (UNF)
Pursuing BS Degree in Computer Science (In Progress)
January 2017 – June 2019
1 UNF Drive
Jacksonville, FL 32224-7699
Phone: 904-***-****
Florida State College at Jacksonville (FSCJ) Associates of Arts Degree (Earned)
June 2014 – December 2016
11901 Beach Blvd.
Jacksonville, FL 32246
Phone: 904-***-****
Oakleaf High School
High School Diploma
Graduated May 2014
4035 Plantation Oaks Blvd.
Orange Park, FL 32065
Phone: 904-***-****
Work Experience
Citibank – Customer Service - Retention Agent
December 2016 – Present
14000 Citicards Way, Jacksonville, FL, 32258
Phone: 904-***-****
Handled calls regarding closure of accounts
In-depth knowledge of product information
Deal with disgruntled clientele
Communicated the benefits in continuing business with the company
Informed clients of perks/services provided with continuation in business
Ross Stores – Store Protection Specialist (SPS)
October 2015 – Present
11900 Atlantic Blvd, Jacksonville, FL, 32225
Phone: 904-***-****
Worked as a store protection security specialist
Patrolled the store frequently to prevent theft
Exhibited strong observational skills to promote a secure environment
Communicated safety or theft issues to the manager on duty (MOD)
Coached retail associates on safety behavior and store security trends
Worked with store leadership and associates to develop partnerships
Maintained a consistently safe and secure environment
Provided customer service by greeting and assisting customers
Community Service
VanGar, Inc. - Community Service Volunteer
January 2013 – June 2013
PO Box 350763, Jacksonville, FL 32235
Phone: 904-***-****
§Volunteered 120 community service hours (5 hours per weekend over 24 weekends) for disadvantaged youth
§Delivered donations of winter coats, shoes and school clothing to the Community Church, Goodwill and Salvation Army
§Organized storage boxes on shelves and counted inventory
§Responsible for answering incoming phone calls in customer service
§Typed mailing labels, sorted and delivered mail to post office
§Used social media to send out fund raising web links
Skills
Proficiency in Windows 10, Microsoft Word, Social Media Networking, Inventory, Typing, Filing, Excellent Verbal, Written and Interpersonal Skills. . .
Personal
I’m a loyal individual who enjoys academic studies, community service, customer service security service, and social media networking. I aspire to someday become a computer scientist and develop a cyber-security mobile application.
(References are available upon request)
Contact this candidate