Microsoft Office Customer Service
Resume:
Natasha L. Brooks
Philadelphia, PA. 19138
*******.**********@*****.***
PROFILE:
Licensed insurance agent for 2 years, call center experience, customer service. Office skill set with multitasking abilities and meeting deadlines. Have excellent knowledge of microsoft office suite, navigating the internet, and other various computer functions. Ability to use office equipment and filing methods for any records.
SKILLS:
• CPR/First Aid certified, HIPAA/OSHA certified, EMR, ICD 9/10/CPT, HIC, CMS-1500, UBO-4 forms,
• Obtained a License to sell insurance for health and accidents 07/2014
• 35 wpm, detail oriented, Knowledge of Microsoft Office suite. EXPERIENCE:
Corporate C all Center J uly 2014- October 2015(seasonal) Licensed Insurance Agent
Blue Bell, Pennsylvania
• Ensure quality assurance and maintain HIPAA laws and confidentiality.
• Assist consumers with applications and education about prescription drug plans for Medicare recipients.
• Take calls in a c all center environment using an automatic dialer for i nbound calls.
• Have knowledge of Medicare and Medicaid in order to accurately enter their information for the best kind of benefits for their needs.
Always Best Care Senior Services A ugust 2011- December 2014 Home Health Aide
Philadelphia, Pennsylvania
• Aide clients in daily living needs by: administer medication, takes vitals as needed, breathing treatments, personal hygiene assistance, uses Hoyer Lift to help mobilize and transfer patients, incontinence care, oxygen administration and has knowledge of catheter use and administration
• Works with patients who experience a broad range of sickness and ensures comfort and independence while properly documenting all necessary information
• Ensures all patients have proper nutrition and is fed and eats at proper meal times
• Assists patients in strategic exercises to assist in blood flow and maintaining range of movement EDUCATION:
Kaplan Career Institute
Medical Office Assisting Diploma Philadelphia, Pennsylvania Sanford Brown Institute
Medical Assistant Program ` Philadelphia, Pennsylvania Completed 9 months
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