SANDRA J LUBOW

**** ***** **** *****

Green Bay, WI 54313

***/***-****

acz10h@r.postjobfree.com

CAREER GOAL A Business professional in the information technology field since 1981 including over 20 years of Project Management Experience. Extensive Management training. Strong communication and organizational skills as well as the ability to achieve quality standards in a team-oriented environment.

EXPERIENCE

06/14 – present Infosys Limited

Contractor

Currently assigned to American Express – AMEX Assurance Company.

•Remotely assist in projects to implement changes to the complex travel insurance policy publishing system using Oracle Documaker.

09/13 – 06/14 Navitus Health Solutions

Project Manager / Analyst II

Reporting to the Project Management Office. Manage projects, wrote test plans and business requirements for Pharmacy Benefit Management Company.

02/12 – 04/13 American Express Travel Related Services Company

Lead Project Manager

Reporting to the Director of Project Management Operations and Technical Relationship Management.

• Managed systematic insurance document publishing projects to update policy to meet state compliance requirements including coordinating development with vendor Docuconsulting.

•Performed problem analysis and generated corrective action plans for customers facing issues.

•Added high revenue states to complex travel policy publishing system using Documaker.

•Wrote Documaker proprietary DAL Scripts to allow thirty-nine policy option variations over more than 40 states specific documents.

•Managed projects with outside print house to send compliance required documents to impacted clients.

•Participated in Bank Review Audit of all client communication.

•Managed project to modify variables used to send over 20 different emails based on a single template.

06/09 – 02/12 Lead Project Manager

Reporting to the Director of AMEX Assurance Company Technologies

•Managed project to add web based payment system to current claims system, and project to add claim reporting process; new email process to send files to teams, eliminated unused reports and modified reports to improve their usability.

•Managed the migration of client service systems to outside vendor for AMEX Assurance call center.

•Participated in efforts to change all AMEX Assurance technology positions to telecommuting

•Managed projects to add two new Master libraries for complex insurance products and claims letters.

•Added state mandated Life and Healthy Guaranty notices to all impacted policies.

•Managed the project to implement sixteen different claims letters with over 30 state specific state fraud language requirements for sixteen different insurance products.

•Managed project to send Documaker generated PDFs via Email

02/06 – 06/09 Lead Business Analyst

Reporting to the Director of AMEX Assurance Company Technologies

•Managed project to migrate all Amex Assurance systems from Ameriprise systems to American Express which required finding solutions for off-site printing. Participated as “quarterback” in daily huddles through implementation process.

•Participated in training entire IT staff in learning new American Express project Methodology

•Managed project to add call center tracking system to current claims system, which allowed representatives to both track questions from clients and potentially cross sell additional products

•Managed the additions of over 10 new insurance products to the publishing system reducing the minimum elapsed time for small changes to policies from 6-12 month to 1-3 months for these products.

•Managed conversion to Documaker 11.3.

02/02 – 02/06 Systems Analyst

Reporting to IS Manager

•Managed the selection, purchase of a companywide printing solution and coordinated selection of Docucorp.

•Managed project to add Docucorp professional services developed libraries.

•Implemented the print solution including; coordination of external software company, external AMEX technical teams and all internal technical and business teams. Developed the policy documents using the Documaker software. Worked with trainers to train mailroom, computer operations and call center on new system.

•Designed and Implemented HIPAA reporting process including one-time mailing to current client base.

•Redesigned publishing solution as products were modified by marketing. Designed documents to notify current clients and insure new clients received updated letters and policies.

11/00 – 11/01 Global Crossing, Ltd, Green Bay, Wisconsin

Software Engineer

•Reported to the Senior Manager of E-Commerce. Responsible for working with a large group of programmers to enhance an international internet site using ASP and SQL.

•Aided in the conversion of over 3,000 ASP programs which eliminated the use of session variables.

•Converted Source Safe source control software to new version.

03/96 – 11/00 Skyline Technologies, Green Bay, Wisconsin

Contractor

•Worked with various companies as assigned to design and develop systems.

•Designed and developed a reports system to allow tracking of marketing initiatives.

•Designed and developed a comprehensive reporting system using Visual Basic, Crystal Reports and SQL Server. System required extensive security measures and substantial flexibility for clients.

•Developed a showroom, back office and appraisal system in an object-oriented Visual Basic with SQL environment as part of a team of programmers.

08/81 – 03/96 Schreiber Foods, Green Bay, Wisconsin

Project Leader

Reporting to the Vice President of Information Systems. Responsible for the successful analysis, design, development and installation of computer solutions to complex business problems. Tracks and reduces application problems in a total quality environment.

•Reported to the Vice President of Information Systems. Responsible for the successful analysis, design, development, and installation of computer solutions to complex business problems.

•Tracked and reduced application problems in a total quality environment.

•Managed a project to convert a manual system into a fully integrated purchasing and inventory management system.

•Led development team of eleven members.

•Coordinated a one million dollar contract with an outside development team.

•Installed system in six plant locations.

•Established department procedures to improve team and department productivity.

•Worked actively with programmers and interns to help develop their skills.

•Served on variety of company-wide teams including company wellness programs

Programmer Analyst

•Developed reports utilizing COBOL and Easytrieve for Accounts Payable, Accounts Receivable and Inventory.

•Implemented vendor fixed asset system.

•Performed development on CICS based ordering system.

01/79 – 08/81 University of Wisconsin – Green Bay, Green Bay, Wisconsin

Coordinator of Academic Computing

Reporting to the Director of Academic Computing. Managed student interns in Computer Department.

EDUCATION

1981 University of Wisconsin – Green Bay, Green Bay, Wisconsin

B.S. - Managerial Systems

MANAGEMENT TRAINING

Society of Information Management – Regional Leadership Forum

An intense, nine month development program geared toward rising IT professional, managers and leaders.

Zenger-Miller – Team Leadership

Seven – four hour seminars covering team leadership topics.

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