CHRISTOPHER C. RAMOS

Santa Maria, CA ***** 805-***-**** acz0zy@r.postjobfree.com

INFORMATION TECHNOLOGY SUPPORT PROFESSIONAL

• Accomplished Information Technology Support professional, experience in Computer Network operations, Technical and Help Desk support

• Progressive computer/network operations experience in large global data centers with mixed computing environment including Linux and Windows XP/2008/2012

• Excellent communication and diagnostic skills, consistently solve problems

• Proactive self-starter known to initiate process and system improvements to increase system stability and staff productivity

TECHNOLOGIES

• VMWare • CCNA Certified • Windows 7/10 Server 2008/2012

• CompTIA Network+ • CCNA Security +• CompTIA A+ • CompTIA Security+

• Aruba ACMA ACMP • Active Directory • JNCIA Certified PROFESSIONAL EXPERIENCE

Rabobank, Santa María, CA June 2015- Present

Network and Systems Analyst II

• Second-level support technician for a financial institution computer network infrastructure.

• Work in collaboration with other team member locally and remotely to solve complex computer issues

• Continuously troubleshoot hardware, software and connectivity issues for Local Area Network (LAN) and Wide Area Network (WAN)

• PC and Software deployments with System Center Configuration Manager SCCM

• Cisco Network administration

SESLOC Federal Credit Union, San Luis Obispo, CA January 2014- May 2015 IT Specialist

• Second-level support technician for a financial institution computer network infrastructure.

• Collaborated in the organizations corporate move by preconfiguring and deployment of network equipment core switches, network printers and personal computers

• Continuously troubleshoot hardware, software and connectivity issues for Local Area Network (LAN), Wide Area Network (WAN), and Wireless Local Area Network (WLAN)

• Educate end users in secure computing methods • Hardware upgrade and personal computer replacement.

• Implemented computer hardware and software tracking system including case management

• Reliably completed assigned projects on schedule • Avaya Phone system administration

• Cisco and Aruba Network wireless administration

KCOY/KKFX TV, Santa Maria, CA July 2010- December 2013 Associate Systems Administrator

• First-level support technician for a television computer network infrastructure.

• Troubleshot hardware, software and connectivity issues for a mostly Microsoft Windows based computer and ON- AIR production servers.

• Developed run once login scripts per departments need

• Also post production MAC Pro Workstations. Including digital and VoIP telephone support as needed.

• Virus and spyware removal, hardware upgrade memory and hard drives replacement.

• Consistently challenged to provide timely resolutions to support ON-AIR server applications for newscasts CafeFX, Santa Maria, CA April 2009-March 2010

Information Technology Specialist

• Provided first-level technical support for an IT infrastructure supporting 100+ users

• Troubleshooted hardware, software and connectivity issues for a mixed Windows XP and Linux environment

• Developed a sysprep windows images to reduce cloning system to 30 minutes or less from close to 2 hours

• Supported extensive render node farm of 800 or more nodes at times

• Consistently challenged to provide timely resolutions to support business-critical applications for graphics artist

• Earned solid reputation for resolving complex issues and providing exceptional customer service

• Assisted users with policies and procedures for setting up email, IM, and AMANDA Database

• Provided special assistance to key departments including development, 3D, and Composting The Computer Merchant Limited, Norwell, MA August 2008-March 2009 Migration Support/ Network Technician

• As a first-level support technician for an IT infrastructure supported 500+ users at Vandenberg Air Force Base

• Maintained, hardware, software and resolved connectivity issues for Windows XP and Cisco environment

• Supported a switched network of 120+ switches

• Assisted users with policies and procedures for setting up email, VPN and file encryption

• Responsible for adds, moves and changes for network connection and network cabling to new nodes as needed

• Imaged, configured and setup new computer over 200+ nodes

• Responsible for maintaining and troubleshooting users laptops and desktops

• Responsible for inventory tracking of switches, monitors, desktops and laptops EDUCATION California Polytechnic State University, San Luis Obispo, California Bachelors of Science: Business Administration, Fall 2006 Concentration: Management Information Systems

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