Salesforce Admin

Eric A. Upham

**** *********** **. **** *****: 858-***-****

San Diego, CA 92109 Email: ********@*********.***

JOB OBJECTIVE

Extensive CRM/Marketing Analytics experience in relation to marketing and sales activities. Seeking opportunities where application of my experience and knowledge will contribute as a valued member within your team.

PROFESSIONAL EXPERIENCE

San Diego Gas & Electric, San Diego, CA 2015 to 2016

(Contract, Agile 1)

Facilities Operation Specialist

Site/facility management, events, grounds maintenance, security, operations, and safety related activities. Incorporated extensive improvements in operational effectiveness to ensure our client's message was conveyed as expected. Managed $240k annual budget for all facility and A/V related services. Effectively maintained expenditures and services $80k below expectations, while increasing capability of services provided.

• Provide day-to-day operations support to include- general repairs, mechanical, electrical, plumbing

• Manage contracts, contractors, and procurement of materials required to sustain facility operations

• Utilize comprehensive diagnostic/trouble-shooting skills based on over 35 years of technical and engineering expertise, in order to maintain systems at maximum effectiveness

• Conduct active inspections of properties to validate appropriate levels of service, facility maintenance, and suggest functional and physical improvements

• Develop contracts with third party vendors for larger projects to effect optimal results within budgetary and expectation constraints

• Extensive experience operating specialized and standard tools as needed

• Advanced multimedia support for various meetings, events, seminars, Webinars

• Direct support of facility educational and client hosting functions E-Ram Consulting, San Diego, CA 2008 to Current

(In Partnership with Event Inspirations)

Event Multimedia Coordinator

Providing advanced multimedia support for various meetings, events, seminars, webinars. Proficient in all aspects of multimedia setup and operation. Able to define cost-effective multimedia requirements to ensure client message is conveyed as expected.

• Years of experience with professional audio/video equipment for live Public Address presentations

• Expert in all aspects of computer derived multimedia presentation formats (PowerPoint, Keynote) and methods

• Familiarity with varied AV equipment, telephony, VoIP

• Proficient in live production, large audience telecommunication, Webinars

• Deep knowledge of troubleshooting technical issues

• Directly interacted with customer to establish requirements, from small meeting rooms to large venues

(over Qty 1,000 attendees)

• Huge knowledge of configuring and setting up audio and visual systems

• Specialist in cable management, wiring, hardware, and microphones

• Live camera operator for numerous tradeshows, conferences, seminars, Webinars, live productions

• Wide knowledge of techniques and skills relating to operation and servicing various A/V equipment Eric A. Upham Page II

• Extensive experience as primary Event Coordinator including management of attendee registration activities

Kalifornia Investments Inc, San Diego, CA 2008 to Current

(Commercial and Multi-Unit Properties )

Property Management

Over 7 years experience quality-engineering professional with project management, construction, site/facility management, grounds maintenance, security, operations and safety management.

• Provide day to day operations and support to include general repairs, mechanical, electrical, plumbing, and generator and UPS, alarm monitoring, AV equipment furniture and locksmith services

• Manage contracts, contractors, and procurement functions and provided support for the facility’s budget

• Conduct active inspections of properties to validate appropriate levels of service, facility maintenance, and suggest functional and physical improvements

• Contract third party providers for larger projects

• Manage property repairs, including performing minor electrical and plumbing repairs

• Extensive experience operating specialized and standard tools as needed to facilitate improved results

• Perform all aspects of facilities security including access and video surveillance

• Assist with renovation and remodel projects within the properties Genisco Filter Corp, San Diego, CA 2008 to 2013

Contract, Marketing/Sales Support/IT Management/Facilities Management Managed various activities for small electrical device manufacturer.

• Created effective marketing strategies to reclaim and ultimately gain market share advantage over prior years

• Developed and actively managed corporate website

• Created marketing collateral (brochures and electronic literature)

• Managed tradeshow participation including creative development of booth and collateral materials

• Developed Procedures/Requirements required for ISO 9001 compliance

• Interfaced directly with both external and internal (Quality Assurance) auditors to ensure compliance with requirements and standards

• Facilities management for production/warehouse/office locations

• Handled facility repairs, including minor electrical and plumbing repairs

• Managed all aspects of facilities security including first responder role with contract alarm services

• Contact person interfacing with property management services regarding building facilities and grounds issues

• Installed and Managed MRP (DBA) system

• IT manager responsible for maintaining all servers and workstations

• With advanced proficiency of all Microsoft Apps provided continual corporate support as needed Commerce Energy, Costa Mesa, CA 2005 to 2008

Manager Database Marketing

Marketing manager in charge of sales leads for various regional and national sales campaigns. Primary achievement was to integrate previously incompatible customer lead retrieval and CRM systems. As certified Admin level Salesforce developer, created cloud-based CRM and Telemarketing for national campaigns. This effort significantly increased sales goals within targeted markets.

• Contributed with creation of regional strategic marketing business plans

• Managed staff providing support to sales activities

• Utilized various database tools to assimilate various basic research models, providing accurate predictions of regional and national market potentials Eric A. Upham Page III

• Developed and implemented Salesforce.com as primary CRM On-Demand application

• Created custom database retrieval software to identify potential customers

• Editor of Marketing/Sales newsletter published on a weekly basis Sempra Energy, San Diego, CA 2001 to 2005

Marketing Specialist/Consultant

Provided assistance towards development of innovative marketing strategies within retail energy markets.

• Managed various lead retrieval systems to identify potential customers

• Assisted with creation of Extranet site specifically for sales tools and marketing support

• Editor of Marketing/Sales newsletter published on a weekly basis

• Assisted with regional educational seminars to commercial/industrial customers Linvatec Corporation, Largo, FL 1984-2000

Product Manager (1996-2000)

Marketing Product Manager responsible for one of the largest groups of successful major product lines. Over 300 catalog items ($35MM) including: electro-mechanical fluid/gas delivery systems, electrosurgical systems, Endoscopic video accessories, surgical instrumentation, disposable sterile tube sets, and various accessory components necessary to support each system.

• Defined and managed global product promotion for the respective product lines, including developing and implementing strategic plans for increasing sales. Through implementation of comprehensive product portfolio, maintained overall annual revenue growth at 18%, well above corporate expectations.

• Responsible for all aspects pertaining to new product launches. Developed process procedures to ensure all critical action items relating to marketing were identified and prioritized.

• Created sales and promotional strategies to assist with large system (contractual) agreements

• Developed innovative forecasting methods to more closely provide realistic revenue estimates

• Conducted global field evaluations with regards to new product launches. Collaborated directly with surgeons/operating room staff to develop new product ideas, creating solutions to meet the needs of both patient and operating room staff.

• Created media collateral materials- print (brochure, periodical), billboard, Linvatec website, market release documents, promotional materials, and video (in-service guides)

• Conducted global field training and product in-service to sales reps, customers, and support personnel. Specialized in providing training on fluid, video, and power systems. Attended/sponsored various global lab workshops and medical convention activities. EDUCATION

• University of Phoenix, San Diego, CA

Degree in Bachelors of Science Business/ Marketing

• Arapahoe Community College, Littleton, CO

Courses towards AA Degree in Electronics Technology

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