Professional Experience Customer Service

Joanette Kingwood

***-** ******** ****, ********, NY 11236 347-***-**** ****************@*****.***

Objective

As a professional, I am seeking employment to evolve and enhance professionally within a field of strong discipline, management, and development whereas I can become a scholar of knowledge and application incorporating skills, education, and professional experience.

Professional Experience

01/13- 01/17

Interim Assistant Director/ Senior Activity Specialist, Medgar Evers College, Tilden Cornerstone

• Assists director in developing the educational, recreational, and guidance activities that

are implemented to meet mandates of the program

• Maintain DYCD database, conduct workshops, plan and assist activity instructors in the

instruction of the activities offered in the program

• Supervise junior counselors and responsible for the daily supervision and safety of the

assigned group of participants

• Responsible for tracking daily attendance and report all illness and injury

03/10-04/12

Administrative Assistant NYC Human Resources Administration, Revenue and

Enforcement Administration

• Tracked temp payroll via Excel

• Receptionist for the Chief of Integrity’s Office

• Prepared correspondence (sensitive in nature) for various HRA divisions and

Communicate with HRA departments (verbally and electronically) to ensure information

was conveyed and deadlines were met

• Scanned and indexed documents into the HRAs Database system

• Performed basic clerical functions such as data entry, filing, answering multiple lines,

and faxing

06/09-12/09

Groundskeeper, Parks & Recreation City of New York

• Provided customer service to park patrons

• Maintained parks by using mops, brooms, rakes, blowers and weed whackers

07/07-09/08

Office Manager/Job Developer, ChaRosa Foundation Corporation

• Performed basic clerical functions such as answering multiple phone lines, filing, typing

memorandums and other receptionist duties

• Created lesson plans and taught first graders in after school program

• Entered and tracked payroll data for the summer youth program for more than 800 kids

10/06-03/07

Security Guard, CK Security

• Responsible for checking tickets at the Big Apple Circus and employees ID cards

• Communicated changes to assignments and payroll top staff

11/00-07/03

Office Manager, Millennium Electrical Supply Corporation

• Responsible for compiling and analyzing financial information, managed accounts such

as general ledger, accounts payable and receivable transactions

• Answered phones and gave information to callers and routed call to appropriate officials

Certificates & Trainings

2016 Mandated Reporter

2016 Active Shooter Response

2016 Observing, Recording, and Assessing Children’s Development

2016 RFCUNY Workplace Bullying and Violence Prevention

2016 RFCUNY Unlawful Harassment Prevention

2015 Mandated Reporter

2015 RFCUNY After School Program

2015 RFCUNY Preventing Sexual Harassment Certificate

2015 NYC Dept. of Health Food Protection Certificate

2014 CUNY Safe Zone Training

2014 Touro College- Drug & Alcohol Abuse

2014 Touro College- Child Abuse & Maltreatment

2014 Touro College- School Violence Prevention & Intervention

2014 Touro College- Child Safety Education, Prevention of Child Abduction and Fire & Arson

Protection

2011 Brooklyn Culinary Training Academy- /Culinary Prep

Leadership/Management Skills

• Excellent communication and interpersonal and organizing skills.

• Strong emphasis on Managing staff relationship in an extremely professional and

courteous manner.

• Team player able to work well with other.

• Exemplary work ethic and attention to detail in with management.

• Proficiency with Microsoft Excel and Microsoft outlook, Quick Books, PowerPoint.

Education

BA Degree in Business Administration Management, Tour College, NY

AAS Degree in Arts, Tour College, NY

References provided upon request

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