Quality Assurance Manager
Resume:
Tarana Patel
Email: acz0xm@r.postjobfree.com
Phone: 773-***-****
OVERVIEW:
Over 7 years of experience as a Quality Assurance experience in testing stand-alone, client server, web, mobile front-end, and back-end software and applications. Contributes to the quality of project delivery by performing project applicable SQA functions. Responsibilities include analyzing requirements, test case design, testing, maintenance of test automation and appropriate issue tracking. Contributes to improving software quality by appropriately monitoring processes and providing recommendations for improvement opportunities.
EXPERTISE:
Tested Client server application and web-based application.
Knowledge of Software Development Life Cycle and Quality Assurance concepts, metrics, SDLC methodologies such as AGILE SCRUM and Optimized Waterfall, and documentation standards.
Strong experience in software testing process, including planning tests, writing test scripts, executing tests, and tracking defects.
Diverse work experience on Functional Testing, System Testing, Regression Testing, Integration Testing, Browser to Browser Testing, End-to-End Testing.
Escalating the issues related to bugs and bug fixes to the project management and coordinating with other teams in resolving the bugs.
Develop, implement and make improvements to QA processes for improved efficiency and delivery of quality products.
Advanced knowledge of JIRA, Quality Center and Application Lifecycle Management (ALM 11.52)
Working experience applications designed/developed with Java, JavaScript, C#, C++, and other computer languages.
Working experience in Web-based environment with API Testing for Web service using SOAPUI.
Ability to develop new testing scenarios and adapt exiting scenarios in a rapid development environment.
Ability to manage multiple tasks and work toward deadlines involving fast paced and client implementation schedules.
Excellent in executing Manual and Automated Test Suite.
Participate in user story grooming and estimation meetings to help improve acceptance criteria and test case development.
Have exceptional understanding of writing and reviewing the Business Requirements Specifications (BRS) and Functional Requirement Specifications (FRS) with business and development team, and execute Functional and System test cases that explore and verify application functionality.
Good understanding of prioritizing defects according to their Priority and Severity and have been proficient in working with the development team on the resolution of the defects.
Application development and/or platform testing, including mobile applications with Android, iOS, and/or Windows
Identify, isolate, report, and track application defects.
Design and implement software testing plans and strategies.
Conduct defect reviews with developers to promote proper issue resolution and ensure that requirements are met.
Lead testing efforts on projects and provide mentorship to new and offshore QA team members.
COMMUNICATION AND PERSONAL SKILLS:
Excellent written, oral and interpersonal communication skills.
Ability to communicate effectively with both technical and non-technical people.
A very good team player but can also work independently with minimum or no supervision.
Ability to meet deadlines and have flexibility in a fast paced environment.
Excellent conceptual knowledge and experience in object oriented programming and analysis.
TECHNICAL SKILLS:
Operating Systems
Windows, XP, MAC, and UNIX
Tools
Quality Center, 9.2, 10.00, QTP 9.0, 10.0, Visual Studio 2008, 2010, SOAPUI, J&B eFlow, OnBase, BigDipper file creator, AIDE, J&B TMS, OPEX, UFT 11.52. BrowserStack, Adobe Edge Inspect CC, VMware, Parallels, Bamboo
Management Tools
Quality Center 9.0 StarTeam 2.0 Web Clarify Clear Case and Clear Quest, Application Lifecycle Management (ALM11), CITRIX, Cherwell, Bluemine, Team Foundation System (TFS), GitHub, Zephyr, QTest, JIRA
Database
Oracle 8.0i/9.0i, SQL Server 2005, 2008, MS Access, Pitney Bowes, OCC.
Browsers
IE, Firefox, Safari and Google Chrome
Web Technologies
HTML, XML, ASP.NET, ASPX, C++, C#
Platforms
Adobe CQ (Adobe Experience Manager (AEM))
QA Work Environment
MS Visual Studio 2008-2010, Visual Basic 6.0 (Active-X, Add-Ins) API, .NET, PL/SQL, XML, HTML, DHTML, JavaScript, VB Script, C++, C#
PROFESSIONAL EXPERIENCE
Client – ICF Olson March 2014 – Present
Chicago, IL
Lead Quality Assurance Analyst
Projects: GGP/ Johnson Controls
Roles and Responsibilities:
Develop test plans, test cases, test scripts and test reports on multiple projects of varying size.
Collaborating with business stakeholders, developers and architects to review and accept the requirements and also design and document test plans, test cases, scripts in an Agile environment.
Successfully Lead testing team and participates in reviews of use cases and other requirements documentation to obtain an understanding of systems changes in preparation for test case development.
Perform testing on various software, mobile applications and other environments.
Diagnose defects and track them from discovery to resolution.
Validate that user expectations are achieved during the testing process.
Review user requirements documents to ensure that requirements are testable.
Work with developers to perform root-cause analysis and preliminary problem diagnosis
Create and execute test scripts using JIRA and Zephyr and record results to ensure comprehensive testing of all software changes and deployments
Conducted several types of testing – Functional testing, Regression Testing, Integration Testing, Security testing, Data testing, Usability testing.
Supporting User Acceptance Testing process with appropriate stakeholders.
Coordinate and actively participate in demonstrations of component functionality to product owners.
Consult, train and assist client’s quality assurance analysts and digital marketing professionals with user acceptance testing processes and related content authoring.
Providing test status updates to the cross-functional development teams, PM and business stakeholders.
Lead offshore and onshore QA.
Assists with website application testing for different browsers and versions for compatibility (Microsoft IE, Mozilla Firefox, Google Chrome, etc.)
Develop, implement and make improvements to QA processes for improved efficiency and delivery of quality products.
Working in Agile team environment with responsibility of Iteration planning, Story acceptance review, Test case creation/execution and result demonstration
Worked with various clients to help fulfill their website needs, using Adobe's AEM platform.
Role: Business Analyst
As a BA, created user stories.
Worked with product owners in identifying and defining new requirements.
Acted as liaison between product owner and development group.
Client – CityTech Inc. (Now part of ICF Olson) September 2013 – February 2014
Chicago, IL
Lead Quality Assurance Analyst
Project: Crown Equipment
Roles and Responsibilities:
Responsible for creation of detailed level test plan document.
Identify the appropriate test data for testing, and prepare that data for the test cases.
Audit meetings and got an initiative to reach QA testing goals.
Performed Functional testing, System testing, Browser-to-Browser testing, and Regression Testing.
Contributed in regular status meetings to state any bugs, problems and risks.
Design and implement software testing plans and strategies.
Wrote basic SQL statements to verify in database results displayed on UI
Role: Business Analyst
Created user stories.
Worked with product owners in identifying and defining new requirements.
Acted as liaison between product owner and development group.
Projects: Fossil/Amway/Al Jazeera America
Roles and Responsibilities:
Responsible for creation of detailed level test plan document.
Identify the appropriate test data for testing, and prepare that data for the test cases.
Perform cross-browser/mobile device testing in an Agile SRUM software development environment for client’s Adobe Experience Manager (AEM/CQ) implementations and major enhancement efforts.
Extensively used SQL queries to test the database for Back-end Testing.
Conducted Automation/manual testing using the Standards, guidelines and structured methodology in testing the application.
Identify, isolate, report, and track application defects using JIRA.
Derived various testing condition to test different code at component level to perform end-to-end integration testing.
Work with client’s team members to identify and document requirements.
Coordinate and actively participate in demonstrations of component functionality to product owners.
Consult, train and assist client’s quality assurance analysts and digital marketing professionals with user acceptance testing processes and related content authoring.
Lead testing efforts on projects and provide mentorship to new QA team members.
Environment: Windows XP -7, MS Visual Studio 2008/2010, UFT, MS SQL Server 2008, IIS Server, .NET, ASPX, HTML, JAVA, IE, FF, Chrome, Safari, Firebug, Fiddler, JIRA, Zephyr, QTest.
Client – JPMorgan Chase Public Sector Receivables - USCIS July 2012 – August 2013
Chicago, IL
QA Analyst
Roles and Responsibilities:
Develop testing processes and approach according to JPMC Chase and USCIS standards.
Assist in designing and ensuring overall integrity of the testing strategy.
Work with appropriate business and technology leads to determine the acceptable range for test results and performance.
Facilitate design, develop and implement test plans, scripts, and tools using the detailed business requirement, Functional Requirement and USCIS Forms Requirement documents provided by the business analysts.
Identify the appropriate test data for testing, and prepare that data for the test cases.
Report defects and issues to development via defect tracking tool.
Assist Developers and technical support staff in identifying and resolving problems, issue and defects.
Involved in supporting UAT staff in resolving problems, issue and defects.
Assess and revise test sequence and scope based upon test results and/or changes in product design.
Coordinate component, system and documentation testing with the appropriate technical groups and Release Management.
Assess readiness and deviation of product/project performance based upon test results and product specifications.
Performed Functional Testing, System Testing, Regression Testing, Integration Testing, Browser to Browser Testing, End-to-End Testing.
Performed Barcode Testing, ALL CAPS Testing, System Acceptation Testing (SAT), Functional Quality Testing(FQT), Environment Shakeout Testing, Smoke Testing, Code merge Testing, In-Flight Testing, Build validation Testing, Template/Layout Testing (USCIS Immigration Testing for Forms)
Perform the tests in both the QA and contingency/backup environments.
Attended daily, status, and walkthrough meeting.
Participated in design, code reviews and Technical Systems Design (TSD) meetings
Environment: Application Lifecycle Management 11, Quality Center 10, Windows XP, VB Script, HTML, Windows XP/2003, Quick Test Professional 9.2.
Client: Hallmark Services Corporation August 2011- June 2012
Health Care Application
QA Tester
Roles and Responsibilities:
Worked on various Vantage applications for Members O65 and U65, which is mainly aimed to handle the details like Agents information’s, policy information, holder’s information and claims information using EDI – 835/837 documents which is an electronic version of paper Health Care Claim.
Involved in performing Functional, Regression, Integration, User Acceptance testing (UAT), System, and End to End testing
Used Test Manager, Team Foundation System (TFS) to track defects, fix bugs, and create test case scenarios/scripts
Working closely with project team during the project definition cycle to develop testing requirements that will be incorporated into the business requirements.
Developed test scenarios and detailed test scripts
Worked with Microsoft Visual Studio 2008 and upgraded to version 2010
Developed base line scripts for testing the future release of the application using QTP.
Script enhancements and Data Driven Testing were implemented with QTP.
Involved in Test Case walkthroughs, assessment meetings.
Evaluated Business and Systems Requirement documents.
Contributed in regular status meetings to state any bugs, problems and risks.
Responsible for performing Cross Browser testing.
Environment: Windows XP -7, MS Visual Studio 2008/2010, QTP, MS SQL Server 2005, IIS Server, .NET, ASPX, HTML, IE, FF, Chrome, Safari, Firebug, Fiddler,
Client: Barnes & Noble’s January 2010- July 2011
Software QA Analyst
Roles and Responsibilities:
Involved in Analysis, and Testing of the application.
Created the test Cases and Worked with the QA leads to validate the test scripts are performing as per to the requirements.
Identify and derive testable conditions out of general Business requirements.
Involved in Integration testing and reporting the status to Project Management.
Executed cases to carry out system testing, functional testing, regression testing, database testing and other black box type of testing.
Enhanced the automated test scripts by using reusable actions, parameterization in Quick Test Pro to broaden the scope of testing.
Inserted variety of check points (Page Checkpoint, Text Checkpoint, etc) to match the object properties captured during the recording session with the objects properties captured during the run session using QTP.
Managed multiple shared object repositories in QTP
Used descriptive programming, GetROProperty method and Regular expressions to deal with dynamic objects (object in the application whose properties change during application execution. Also Objects that cannot be added to OR ahead of time)
Mentor team members on the QA processes.
Interact with Projects Manager (PM) and QA Lead to understand complex situation.
Extensively used Black Box testing techniques like Used Case Analysis, Equivalence class partitioning and boundary analysis.
Worked closely with the Project Manager and QA lead to gain consensus on System requirements and Detail design of the application.
Environment: Quality Center 9.0, Windows XP, VB Script, HTML, Microsoft Office tools, Quick Test Professional 9.2.
Residency Status: US Citizen.
Education: Bachelors of Science in Informatics at Indiana University
Certification/Training
AEM 6.0 Business Practioner
Mobile Application Testing
Scrum Training
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