Product Owner/ Business Analyst
Resume:
Darsana Usha Devi
*********@*****.***
Summary
•A dynamic, innovative and solution driven professional with 14 years of IT industry experience and strong technical background.
•Certified Scrum Product Owner and Certified Scaled Agile PMPO.
•Experienced in the development of overall product strategy and roadmap (backlog). Collaborated with partners in creation of competitive analysis, user insights, and business priorities as input to roadmap development.
•Experienced in developing business processes and system solutions for Retail, Online reservation systems and Travel Transportation domains.
•Ensured application enhancements are made with rich insights from usability, user research, product owner needs, and business priorities.
•Negotiated solutions that provide the highest business value within budget, time line and compliance/regulatory constraints
•Developer background provides ability to lead teams in creating technical solutions, defining and estimating tasks and appropriately scheduling to ensure timely completion of projects.
•Hands on experience in software implementation and post release support in Software Development Life Cycle methodologies like Agile, Scrum, Kanban, Waterfall, Iterative and Prototyping approaches.
Skills
Programming Languages : C, VC++, C++, JAVA
Data Access & Management : SQL, Oracle, Toad, MS Access, DBeaver, DevCenter, QMF
Web : XML, HTML, CSS, VB Script
Incident Management : Jira, Bugzilla
Project Management : MS Word, MS PowerPoint, MS Excel, MS project
Configuration Management : Git, Clear case, PVCS, MS Visual Source safe, SVN
Operating System : DOS Windows 98/2000/XP/Vista/7, UNIX, Linux, Sun Solaris
API testing : Advanced REST Client, Soap UI, Fiddler, Kafka, Eclipse, JSON editor
Business process modelling : UML, Lucid Chart, MS Visio
Education
Post graduate diploma in Business Administration, Symbiosis, Pune, India -2012
Bachelor of Technology in Computer Science and Engineering, Cochin University of Science and Technology, Kochi, India - 2003
Certifications
•CSPO, Scrum Alliance
•PMPO, Scaled Agile
•Sun Certified Java Professional, Sun Microsystems
•Six Sigma Certification, MSI Certified
•Technical and Management e-learning certifications through Skill port
Training & Achievements
•Day-Away idea presentation certificate from client
•Completed internal trainings in Wipro Technologies and IBS Software Services
•Completion of Software professional certificate from Turbo plus Technologies, Kerala
•Goethe-Zentrum certification on German language
Professional Experience
Walmart, Bentonville, AR
Duration: Nov 2014 – Till Date
Role: Sr Product Owner
Project Name: EMI
Description: Enterprise Master Item (EMI) Project under the EIM Project deals with transforming common Item File into more common product level, enabling a trusted and flexible product catalog with management interface and business process for the Wal-Mart enterprise. As this migration happens, this will simplify the business with an agreed upon plan to sunset legacy Item File applications and provide an Omni channel system that integrates GDSN, Stores, e-commerce and global market place.
Roles and Responsibilities
•Translate marketing requirements and product features into software product features and more detailed requirements
•Maintain the long-term road map and set strategic direction for the product line
•Create, maintain and prioritize the product backlog based on business value and/or ROI Document epics, user stories and acceptance criteria to clearly communicate business needs to the team
•Clearly articulate the product vision across the board and provide prioritized sprint goals for the team for each sprint
•Collaborate with Business users to document the as-is business process flows and define the to-be business process flows and identify gaps between existing and desired system
•Prepare data flow diagrams, process mapping documents, process flows, context diagram
•Define the UI requirements and work with UX team to create UI mock-ups
•Define backend API requirements in a SOA architecture in defining the API interfaces and enhancements to existing Web services
•Help technical team update the Services and Business rules engine for the newer versions of attribute Specs/ metadata changes, maintain data mapping
•Create, prioritize and maintain Product/Backlog and coordinates with Program management to create Product Roadmap/Calendars
•Elicit requirements using interviews, JAD sessions, document analysis, requirements workshops, storyboards, surveys, site visits, business process descriptions, use cases, scenarios, competitive product analysis, task and workflow analysis.
•Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
•Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs
•Define the iteration goals and utilize feedback to adjust and reprioritize the team backlog
•As Part of Walmart’s initiative such as Enterprise Master item creation and Omni Channel Retail Experience Program provide inputs to Data Quality Continual Improvement Program
•Worked on multiple capabilities within the Portfolio like NextGen item setup platform UI, Backend Resource Tier API services, Task and workflow BPMN flows, Business rules engine, Content Ingestion, GDSN load and Sync
•Drive the data mapping/migration effort, critically evaluate the business rules on more than 3000+ item attributes for US and other geographies and take decision on what rules are critical in the new world
•Perform data analysis on existing legacy data using SQL and reporting tools to discover business rules gaps and uncover bad data that needs clean-up
•Manually verify the stories delivered the RT layer Rest APIs using ARC, Fiddler, Kafka. Verify API services using REST API client, validate metadata of UI fields using taxonomy services, examine JSON responses
•Understand GDSN Publication XML and help team build the right solutions with Industry business knowledge
•Support testing team with QA verification and SIT testing and Defect Triage
• Support end users in UAT and Validate bugs raised during UAT and help manage priority of bugs
•Regularly update the status reports and communicate health and quality of product delivery throughout development life-cycle to Feature Team Lead, Product Lead, Solution Architect, Group Manager, Product Strategy, and other relevant stakeholders
•Highlight risks and dependencies and support Scrum master in tracking them to closure
•Give sprint closing and Inspect and Adapt demos to all business users and other stakeholders
•Guide and motivate the team for relentless improvement and continuously deliver value to the customer/enterprise.
IBS Software Services, Technopark Campus, Thiruvananthapuram, Kerala 695581, India
Duration: Dec 2011 – Jan 2014
Client: Orbitz
Role: Business Consultant/ Product Specialist
Project Name: Orbitz Rail
Description: Orbitz is a leading OTA for research, plan and book a travel. Ebookers.com is the European brand of Orbitz Worldwide. The Rail project introduced UK Rail booking feature in the booker’s site.
Roles and Responsibilities
•Performed detailed study of UK rail business and the existing Online Reservation Systems using Market analysis and research
•Documented the Rail specific requirements on pricing, fare types, ticketing, refunds, service fee etc. and performed gap and fit analysis with the existing Orbitz site functionalities
•Translated outcomes into product requirements in the form of a backlog of features, epics and stories in Jira
•Prioritized the product backlog to match with product roadmap by collaborating with Product Manager setting up the iteration releases for the MVP
•Work with technical team to develop the solution design which caters to all the laid-out use cases, process/work-flow, message flows and interface specifications
•Work with UX team as needed for the UI solution approaches and collaborate with stakeholders in finalizing the UX design
•Ensure clarity/understanding by entire team of requested work in support of sprint planning and story grooming sessions
•Review the finished product and ensure quality and completeness
•Communicate health and quality of product delivery throughout development life-cycle to Feature Team Lead, Product Lead, Solution Architect, Group Manager, Product Strategy, and other relevant stakeholders
•Actively involved in Usability studies to measure the effectiveness of the User experience and uncover pain points.
•Effectively collaborate with 3rd party tool providers and support the development team for seamless integration with those systems
•Analyze the different Webservice interfaces available and validate SOAP XML responses using SOAP UI tool and take the best decisions for the website capabilities
•Review completeness of QA outputs including Test Plans, Test Scenarios, Test Results and Integration test plans.
•Triage defects based on the release priorities and assist QA team in prioritizing them
•Coordinate release management activities and support UAT
IBS Software Services, Technopark Campus, Thiruvananthapuram, Kerala 695581, India
Duration: Aug 2008 – Nov 2011
Client: TUIFly
Role: Team Leader/Business Systems Analyst
Project Name: TUI-IDPS Maintenance
Description: TUI group of airlines uses a set of applications called IDPS suite for managing flight operations and crew control. IBS team has transitioned the knowledge of these applications from old vendors from client site. Now this project provides maintenance and support as well as new enhancements as requested by the airlines.
Environment: VC++, Oracle, VB Script
Roles and Responsibilities
•Performed due diligence and created planning documentation for the software acquisition
•Worked extensively in eliciting new requirements and Change Requests and documenting BRDs on Crew/Flight Scheduling and Operations domain
•Interacted with business clients to get requirements and addressed day-to-day issues with business users
•Analyzed and created BRDs for the new business needs, enhancements/ Change Requests to the suite of Applications
•Perform quality control review of project lifecycle process and project documents such as Business Requirements Document (BRD), Functional Specification Document (FSD) and Traceability Matrix.
•Implemented a new application called SlotMan for the automated generation of Slot Change requests
•Developed Scripts to handle ACARS messages
•Created architecture diagrams and process flows for solutions
•Impact analysis on suggested solutions and prepared high level and low level technical specification documents
•Gave presentations on business and technical aspects for successful transition of knowledge
•Created Oracle PL/SQL procedures, triggers, views to implement business logic
•Design and review of development of VC++ applications
•Facilitated user acceptance testing activities
•Perform as Quality Analyst and Defect Prevention Analyst for the team
•Handled Jira administration activities and create configured JQL queries to generate reports that helps Project Management.
•Prepared project management plans, periodic reports and other records as per the requirement
•Actively involved in new Project Proposals and Project estimations
•Performed as Project manager for a Proof-Of-Concept implementation Project
IBS Software Services, Technopark Campus, Thiruvananthapuram, Kerala 695581, India
Duration: Mar 2006 – Aug 2008
Client: Iberia, KLM, Emirates
Role: Team Leader
Project Name: iFlightCrewOps – Airline flight and crew tracking systems
Description: Crew Tracking System - Crew Tracking System is a product used for crew tracking in airline industry. This product optimizes Crew utilization and maximizes crew productivity throughout the operating environment. It provides a range of features including real-time alerting, crew data management, real-time simulations, and decision support functions for problem solving
Movement Control System- is a decision support software application designed to assist an Airline's Flight operations Controllers to track updated events against its planned flight schedule, providing an important tool to manage disruptions to the flight schedule.
Environment: C++, Oracle, Putty, Bugzilla
Roles and Responsibilities
•Interaction with the business users on a regular basis to collect business requirements and specifications
•Developed and maintained the Gantt chart application for Flight tracking and monitoring and Crew scheduling
•Developed complex modules for Disruption handling and Recovery for optimized utilization
•Customized the existing application for new client specific needs
•Analyzed in detail the complex Crew rules like Union, Qualification and Motivation rules and implemented them
•Preparing detailed design specifications, test plan and user manual
•Data model design and implementation
•Change request implementation in C++ and Oracle PL/SQL
•Perform verification testing and performance testing
•Assist testing team with test scenario and test scripts
•Coordinate defect prevention activities and implement best practices
•End-to-end testing with the users
Wipro Technologies, Doddakannelli, Sarjapur Road, Bengaluru, Karnataka 560035, India
Duration: Apr 2004 – Feb 2006
Client: Alcatel
Role: Project Engineer
Project Name: GSM –BSC development for Alcatel.
Description: This project involved the development and maintenance of a GSM/GPRS Base Station Subsystem.
Environment: Assembly language, C, CHILL, Linux, Solaris
Roles and Responsibilities
•Requirements study for upgrading a module dealing with Mobile handovers and Mobile power management
•Prepared Test Scenarios and Module Test Case Documents
•Closely collaborated with the client for application Enhancements and resolution of Fault reports in Assembly language and C.
•Development of new features in GSM Base Station controller
•Detailed analysis and testing of existing code in Assembly and translating the code in C
•Ensure that all translated modules work as expected by detailed review and testing
•Involved in upgrading Mobile handovers module from 2G to 3G
•Closely collaborated with the client for application Enhancements and resolution of Fault reports
•Responsible for development and unit testing of 2G to 3G Handover modules and other Radio Access network Technologies, validating software loads delivered by Vendors for RAN & CORE products.
•C coding in Sun Solaris, C/Pro*C, Oracle.
•Perform expert-level engineering tasks associated with the analysis, design, and development of software on Sun Spark platform running Solaris Unix operating system.
•Interface with different departments within the organization regarding new deployments.
•Manage, administer, and maintain all processes/procedures on the new hardware.
•Research/analyze data processing functions, methods and procedures.
•Monitor program execution for expected performance.
•Programming using Unix/C and Shell scripting.
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