Technical Support Executive

Wai (Victor) HO

Stony Brook, NY ***** 631-***-****

www.linkedin.com/in/waivictorho ***********@*****.*** EXPERIENCED TECHNICAL SUPPORT PROFESSIONAL

FOR THE EXECUTIVE OFFICE

Specialize in Designing & Creating Strategic Plan for IT Support Accomplished executive-office-level infrastructure engineer with broad-based experience and hands-on skills in installation and support of desktop, server, application, and virtualization technologies. Support senior executives, customer events, and executive briefing centers. Experience in Virtual Desktop, Gold Master Desktop Image, and Server Virtualization. Deep understanding of computer hardware and software, including installation, configuration, management, troubleshooting, and support. Expertise includes:

Designing & Implementing Site IT Roadmaps Board of Director’s Event Support

Project Management Large “Sales Event” Offsite IT Management & Support

Deployment of Infrastructure Projects IT Services Training

Focus on End-user Experiences Mobile Phone Management Support TECHNICAL SKILLS

Languages: Batch file, shell scripts

Platforms: Windows 10, Windows 7, Vista, Server 2008, Server 2012, iOS, Android, Mac OSX Linux Applications: Mozy, Syncplicity, Symantec Ghost suite, McAfee Endpoint Encryption, McAfee Anti-Virus, Norton, utilize vCenter to manage virtual desktop and server, DNS, DHCP, HTTP, SSL, OSI Model, TCP/IP, Kurzweil, Dragon Naturally Speaking, ZoomText and Jaws Databases: Basic SQL

Tools: Laptop disaster recovery tools, Network and firewall setups, AirWatch Other: Communication with C-level Executives

PROFESSIONAL EXPERIENCE

VEECO INSTRUMENTS (NASDAQ: VECO), Plainview, NY 2016 IT Consultant

Supported new IT infrastructure plan and communicated with Executive office for all updates and improvements.

Managed the infrastructure project and developed the status report for senior directors and CIO.

Deployed the new WebEx and video systems which improved the user experience and usage stability.

Implemented the new upgraded phone system RingCentral Polycom VoIP phone including softphone package on PC, iOS, and Android which increased the employee efficiency and productivity.

Managed the Polycom RealPresence Group 500 video systems and collaborated with Polycom and British Telecom for troubleshooting. Implemented the video systems in 4 different office locations (Plainview, Somerset, Horsham, and Fremont) that reduced the traveling cost by 20% and increased 80% usage which improved the team collaboration in different offices.

Designed and implemented the roll-out plan of WebEx, GoToMeeting, and user training for the organization to ensure the platform stability. This new system platform allowed sales team to setup the video meetings with external customers which helped to generate additional 30% sales revenue.

Elevated the reputation of IT team by implementing the new IT infrastructure. Wai (Victor) Ho ***********@*****.*** Page 2

NCR CORPORATION (NYSE: NCR), New York, NY 2010 – 2015 Executive Office Senior IT Technical Support, Information Technology Services Supported CEO, CIO, and Global Technology and Infrastructure. Provided IT management services for corporate executive office.

Received Smile Award – in recognition of Outstanding Achievement for Phase II New York World Trade Center Build out from CIO Bill VanCuren, helping NCR to build model Executive office for Headquarters to standardize supporting Executives.

Provided technical support for VIP meetings/events including: Board of Directors meetings, offsite VIP events, and large, Sales Kick-off events involving C-level executives, building best partnership with business unit and IT, helping grow revenue generation to have solid base to run event.

Charged with New York Executive Office IT site management, including technology upgrades, conferencing room IT, and partnership with lines of business in IT requirements, IT design, vendor management, pricing, and full, implementation plan execution, maintaining networking and meeting room equipment/backup equipment.

Leaded the Global VIP help desk team to provide the first-class technical support to the senior executives.

Managed the annual IT support budget and work closely with the senior director to ensure the sufficient resources are being allocated in various areas.

Created and managed technology roadmap in Executive Office project, managing deployment of new technologies and refreshing existing infrastructure with minimal/no disruption.

Designed and implemented efficient IT support and standardized processes, reducing response time, providing professional advice to infrastructure team for global image for desktop and laptop on how to create better PC images, and deployment processes, resulting in less down time for employees.

Decreased SoRealized IT hardware / software cost savings and travel expenses by driving initiatives that deployed new technologies.

Deployed Office 2010, Windows 7, and AirWatch to Executive Office, supporting Telepresence, Cisco Jabber Video application, VDI, BYOD and backup solutions in cost-saving efforts, maintaining mobile devices, including iPad, iPhone, Android, and Blackberry phones, implementing enterprise backup solutions for company and setting up hard- drive encryption systems for key executives.

Held technology training sessions for all executive assistants, preparing IT service tutorial for new hires, supervising and training other Executive Support IT team members.

Afforded mobile support for iOS, Android, and MDM (Airwatch) solutions for clients that helped business partner, utilizing mobile tool for business use and providing secure platform for company.

Maintained clients Gmail, Google calendar, Google Apps, Microsoft Exchange and Microsoft Office suite, stabilizing performance for business.

CA TECHNOLOGIES (NASDAQ: CA), Islandia, NY 2005 – 2010 Infrastructure Engineer, Enterprise Information Services Backed Senior Director, Global Infrastructure in providing development and support of Global Desktop computing infrastructure, including creation and validation of Master Gold Images used by all employees and contractors. Installed and supported desktop, server, application, and virtualization technologies that supported senior internal and external customers and events. Standardized hardware, software, and new-hire training procedure.

Ensured desktop virtualization was viable and led effort, evaluating and incorporating desktop thin computing and virtualization as standard service offering.

Facilitated rapid distribution of Cloud Technology across company by spearheading implementation of Virtual Desktop Computing, developing corporate standards and deployment strategy.

Reduced amount of SAN disk spaces and saved operating expenses by serving as team lead in support of all corporate desktop computing technology, including development of master gold image selection, testing and deploying all desktop management, and monitoring tools.

Accelerated company positioning against competition by leading research and deployment of Windows 7 desktop operating system, including developing strategy for upgrading from current desktop environment.

Improved company operations capabilities by developing and deploying Server Operating System software images in support of Windows Server 2008 global rollout, including all systems management and maintenance tool interfaces. Wai (Victor) Ho ***********@*****.*** Page 3

Infrastructure Engineer, Enterprise Information Services (continued)

Shrank company carbon footprint and generated substantial cost savings in hardware and environment expenses by leading virtualization technology, including driving Server Virtualization and Consolidation efforts.

Minimized impact to business by providing expert 2nd and 3rd-level technical support to Service Delivery / Service Support teams, interfacing with vendors, quickly diagnosing and resolving complex problems.

Furnished hands-on support for Executive Leadership Team through organization, introducing all IT tools that could provide Executive Team to be more effective, utilizing tool for daily business, increasing productivity every day.

Worked closely with Enterprise Information Systems Architecture team and Procurement, evaluating and recommending new computer technologies, including desktop, laptop, and thin-computer devices, as well as server- class hardware and storage subsystems.

Offered, in addition, IT setup and support for large software offsite event for CA World, supporting CEO and Executive.

TOURO COLLEGE, Bay Shore, NY 2004 – 2005

Technical Support

Acted as technical support for chief librarian, staff, and students. Utilized printer setting, scanner and library-patron system.

Managed deployment and diagnostic / problem resolution of all PC-related issues, providing guidance and technical assistance to students and faculty.

SUNY STONY BROOK, Stony Brook, NY 1999 – 2003

Client Support Technician

Tasked as Support Senior Systems Administrator to troubleshoot PC/server hardware, Windows, and Mac OS X operating systems. Managed software catalog. Distributed software for staff to use.

Managed computer system assembly and installation, installing and configuring Microsoft Windows server and desktop operating systems, including all required software products and packages, providing guidance and technical support to college user community.

Ensured systems were fully operational and running at capacity by working closely with senior engineering staff in developing and deploying data processing infrastructure. EDUCATION

Bachelor of Science (BS), Information Systems Engineering STATE UNIVERSITY OF NEW YORK (SUNY) AT STONY BROOK, Stony Brook, NY Bachelor of Science (BS), Applied Mathematics and Statistics; Minor: Business Management STATE UNIVERSITY OF NEW YORK AT STONY BROOK, Stony Brook, NY Associate of Science (AS), Computer Information Systems SUNY FARMINGDALE UNIVERSITY, Farmingdale, NY

CERTIFICATIONS

Professional Certifications: ITIL V3 Foundation Certification, CompTIA A+ Certification, Dell Certification, Lenovo Certification, Dale Carnegie: Communication / Presentation Skills Technical Trainings: Cisco CCNA Academy Training, Microsoft Operating Systems including Windows 7 deployment, VMWare VSphere 4 Installation, Configuration and Management, Mac OS X boot camp training LANGUAGES

Fluent: English and Chinese (Cantonese and Mandarin)

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