Customer Service Data Entry

Krystal J. Acosta

832-***-**** **********@*****.***

Objective

Professional offering versatile customer service and office skills. Strong planner and problem solver who readily adapts to change, works independently and as a team player and exceeds expectations.

Education

GENERAL STUDIES 8/2009 - PRESENT SAN JACINTO COLLEGE

Currently going to school part-time on Associates Degree in General studies.

Skills & Abilities

Communication skills

Front Desk/Reception

MS Office – Word, Excel, Access, PowerPoint, Outlook and OneNote

Grammar Skills

Adobe Acrobat

Multi-tasking Skills

Organizational Skills

Customer Service Skills

Experience

CLERK HARRIS COUNTY TAX OFFICE 8/2016 – 1/2017

Prepare, compile and sort documents for data entry. Check source documents for accuracy and obtain further information to complete documents.

Update data/delete unnecessary files

Scan documents into database systems/check work for accuracy

Comply with data integrity and security policies

Researching, locating, and providing information.

Answering high volume phone calls.

OFFICE ASSISTANT CASA BLANCA APARTMENTS 2/2013 – 7/2016

Inspect models and available “market ready” apartments and communicate needed services to property manager.

Assist in monitoring, distributing and following-up on renewal notices.

Secure potential new residents signature and required paperwork prior to move-in.

Demonstrate community and apartment/model

ATTENDANT COLONIAL OAKS ASSISTANT LIVING 4/2011 – 1/2013

Care for patients who suffered from Dementia/Alzheimer’s.

Engage clients in physical and mental exercises prescribed by their doctors

Schedule and escort patients on appointments and manage medication intake.

Engage wards in outdoor activities such as walking and light sports

Supervise the preparation of food to ensure that diets are followed and hygiene standards are met.

Observe elderly for signs of deterioration and report them for immediate attention.

Maintain record of ward’s activities, behavior and symptoms for reference purposes

CASHIER WALMART 12/2008 – 2/2011

Greet customers and provide customer service.

Conduct financial transactions.

Process credit and debit cards and ensure identification security.

Deactivate tagged merchandise and bag purchases in item-appropriate bags

Process discount coupons and redeem offers

Ascertain that the right amount of change is present in the cash drawer at the beginning of each shift and at the ending.

TEACHER AID CHAMPIONS 8/2006 – 9/2008

Conduct a progressive, challenging program for youth

Assist in registration, preparation of calendar, attendance and student information records and evaluations

Assist ordering supplies and maintain facility equipment

Monitor and report behavior. Report progress of performance and behavior

Assist students with homework if necessary

References available upon request.

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