Customer Service Sales

KADINE S WILLIAMS

**** **** ***** **** • Stone Mountain, Georgia 30087 • 404-***-**** • ***************@*****.***

Objective

Administrative position focusing on Client Relations/Customer Service.

I have over 8 years experience in Customer Service in diverse Business settings

Highly organized and friendly professional, able to establish long-term, positive and fun relationships with clients, co-workers and outside resources.

Skilled in working independently and as an enthusiastic team player.

Work Experience

ClIENT SERVICE/RECEPTIONIST

HR Block, Atlanta, Georgia

12/2015 - 04/Present

Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries. Directs visitors by maintaining employee and department directories; giving instructions. Maintains security by following procedures; monitoring logbook; Receive and sort daily mail/deliveries/couriers, Update appointment calendars and schedule meetings/appointments, Perform other clerical receptionist duties such as filing, photocopying, collating, faxing etc.

ACCOUNT MANAGER

SPRINT, NORCROSS, GEORGIA

06/2014 - 09/2015

You will be responsible for developing long-term relationships with customers and overseeing sales. Work to satisfy customers' needs and requests, respond to their queries in a timely manner and aspire to deliver a positive customer experience. Solve customer issues, close sales, build rapport and meet Monthly Quotas.

MARKETING REPRESENTATIVE

Stratmar Retail, Atlanta, GEORGIA

10/2012 - 04/2014

Increasing product awareness and increasing sales and profits. Plan, organize, and execute marketing and sales programs. Act as the point persons for outside, inside and partner sales teams. Work closely with marketing teams to create programs. Represent and market card service in airports, meet monthly sales goals, ensure a high level of customer service to clients and resolve issues.

TELESALES REPRESENTATIVE

COMCAST, ALPHARETTA, GEORGIA

03/2008 - 02/2012

Takes outbound calls to existing customers to sell products such as Xfinity High Speed Internet, Xfinity Voice, and/or Xfinity Video service as well as displays a strong focus on goal achievement and results. Informs customers of new services available. Maintains fundamental understanding of competitive environment and positions Comcast products positively to our customers. Sells the value of our products and services by properly aligning their features, benefits, and price with the needs of our customers.

Relates well to the customer, demonstrates a favorable image of the Organization through effective use of soft skills (including active listening, problem solving skills and probing techniques), professional communications and internal/ external customer interactions.

Education

ART INSTITUTE OF ATLANTA ATLANTA, GEORGIA

BACHELOR OF ARTS in BUSINESS MARKETING

2014 - Present

CENTRAL HIGH SCHOOL BRIDGEPORT, CONNECTICUT

DIPLOMA

2003 - 2007

Skills

Microsoft Word, Excel, Problem Solving, Adaptability, Collaboration, Strong Work Ethic,Time Management, Critical Thinking, Self-Confidence, Handling Pressure.

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