Manager Customer Service

NEWMAN CROOK

**** ********** ***** • Fort Wayne, Indiana, 46804 • 260-***-**** • ******.*****@*****.***

PRODUCTION/OPERATIONS MANAGER

Highly visionary and motivated leader with twenty years of proven success in high volume, diverse manufacturing environments.

Experienced in lean manufacturing, continuous quality improvement, bottleneck management, operational efficiency, strategic planning and team building in order to exceed production plans and business results.

Skilled in building a motivated and competent team to implement plans and overseeing the accomplishments of the objectives and projects.

WORK EXPERIENCE

Michelin NA, BF Goodrich Plant, Woodburn, IN

Department Manager: Warehouse, Jan 2016 – Apr 2017

Oversaw and managed a successful project to transform the department from an outdated paper management system to a modern RF warehouse management system.

Transformed department from a three crew, five day work week into a four crew, seven day work week to improve customer satisfaction and ensure timely delivery schedule.

Successfully oversaw the installment of two new machines to improve daily capacity of shipments by 25%.

Successfully managed 80 salaried and hourly employees.

Department Manager: MatSF, Oct 2009 – Jan 2016

Improved daily output and capacity to 50 year high levels through use of continuous improvement.

Set numerous machine efficiency records in order to increase overall production.

Set 50 year level records in quality through rigorous implementation of quality standards and improving maintenance reliability of the machines.

Oversaw a 12 million dollar capital project to install new machinery capable of processing new raw materials vital to the long range viability of the plant.

Successfully managed 125 salaried and hourly employees.

Michelin NA, BF Goodrich Plant, Opelika, AL

Department Manager: Curing, Jun 2005 – Oct 2009

Set plant records for quality (scrap reduction) to become the benchmark for the Uniroyal/BF Goodrich process (1.44% scrap rate at start of assignment, finished with a .36).

Set records for machine efficiency to BF Goodrich Benchmark standards.

Oversaw the successful shut down of plant operations that included setting records in efficiency and quality after the announcement of the plant closing.

Successfully managed 65 salaried and hourly employees.

Westpoint Stevens, Inc., Valley, AL

Department Manager, Mar 1997 – Sep 2001

Started as a rotating shift supervisor in the weaving operations department while completing my education.

After completion of my degree I worked as the HR professional of the Carter/Lanier plant servicing 1500 employees.

My last assignment before the company closed was Department Manager of the Fairview Bleach and Dye operations.

MJ Crook Enterprises, Jackson's Gap, AL

Founder, Co-Owner and Managing Partner, Mar 1997 – Sep 2001

Developed the original business plan, secured necessary financing, conducted the search for property and oversaw the construction of plant facility.

Personally hired and trained a staff of 20 employees to manufacture and distribute specialized wood products to a diverse customer base.

Wrote sales proposal and presentation to secure contracts with retail establishments, the largest of which was Wal-Mart.

Exponentially grew business with Wal-Mart and other customers through excellent customer service and product quality.

EDUCATION

Faulkner University, Montgomery, AL

BS Business and HR Management

COMMUNITY RECOGNITION AND INVOLVEMENT

Executive Committee Member, Change Your World Outreach

Project Manager, 10/5 Project

Leader/Teacher, The Chapel College Ministry

Leader, Short Term Mission Trips

Executive Board Member, Homestead Lacrosse Club

Inaugural Class of Opelika Chamber of Commerce 20 Under 40

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