Sales Marketing

Bharat Kumar Sharma

Salesforce Certified

***********@*****.*** +1-860-***-****

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Skills

Brief introduction about experience

• Having 7.2 years of IT experience in Sales force CRM, force.com platform, Salesforce Marketing Cloud (Exact target), Microsoft Dot Net, ASP.NET and SQL server.

• Experience in SFDC sales, service, marketing Cloud, Communities & App exchange packages implementation.

• Experience in Requirement analysis, Design, Implementation, administration, Up- grades, Support & Maintenance, Configuration & Customization, and Testing etc.

• Sales force certified administrator.

• Expertise and implemented SF sales cloud and marketing cloud integration, configured imports, query, data extension, Campaign management, automation studio, etc.

• Successfully executed roles of BA, SME and Team Lead, Sys admin in various projects.

• Regularly interacted with customers for presenting weekly reports, coordinating clarifi- cation sessions, gathering and freezing the requirements for new Change requests, standard solution fitment, and presenting demo on new functionalities.

• Worked on enhancement of sales process, Forecasting and Salesforce Security model, Profiles, Roles and Sharing Model (Organizational-wide defaults & Sharing rules) set- tings.

• Worked extensively on various out of box features of salesforce, Custom objects, Tabs, validation rules, custom fields, Tasks, Workflow rules, multi-level Approval Processes

• As Implementation team lead, achieved multiple client appreciation for successful rollout of business.

• Successfully completed Collaboration and Salesforce to outlook rollouts, worked on Web form assembly, Conga, Financial force and other app exchange apps.

• Experienced in development, deployment, Support and maintenance of Salesforce, web and windows applications.

• Managing end to end L1 and L2 support for Global users.

• Demonstrated proficiency in configuration & customization of Salesforce.com Sales Cloud & Service Cloud, and Marketing Cloud, Excellent communication skills and adept at building strong relationships with co-workers and client

• Proven track records in providing support and delivery quality products within SLA. Domain Manufacturing, Banking, Insurance, Educational, Non Profits Programming Languages

Salesforce, Visualforce, ASP.NET 4.0, C#.Net, HTML, CSS, Java Script, WCF, Web services, XML, Web form assembly, Operating System Windows NT/2000/XP/2007/Vista

Tools /DB/Packages

Exact target, Salesforce, Visual Studio 2005/ 2008/ 2010, MS SQL Server 2005/2008,VSS

Hardware Platforms Windows Family

Bharat Kumar Sharma

Salesforce Certified

***********@*****.*** +1-860-***-****

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Professional Certifications

Project Details

• Sales force Administrator certification

• CCNA Level 1

• Apttus CPQ certification (Cost, pricing, Quotation): Apttus Configure, Price, Quote

(CPQ) Certification- knowledge about Salesforce Products object interfaces with the Apttus custom Pricing, Categories, Advanced Product Selection and Pricing objects. Project 1

Project Name Harvard Business School Team Size 9

Start Date October 2016 End Date Till date

Description SFDC Sales cloud, Marketing and Communities, Web Form Assembly Role & Contri-

bution

• Implemented Salesforce Integration with Marketing cloud Exact target

• Working as SME and BA with different stakeholders from Business for new re- quirements, documentation, design and Feasibility analysis.

• Configuring Custom object, Formula fields, layouts, record types, FLS etc.

• Marketing Cloud email templates, Campaigns, automation studio, Data exten- sions and Imports Query and Reports based Imports.

• Configured case Management, Approval process, Complex Reports, Dash- boards, Web Forms.

• Managing Business support process, Lead and Opportunity management.

• Training business user for new releases

• Worked on Conga, Web form Assembly, Financial force application and other app exchange applications.

• Work with external vendors for new implementation.

• Setting up validation rules, workflow rules, assignment rules, auto response and Escalation rules as per business requirements

• Managing approval process for account, cases and opportunity records.

• Implemented Web form assembly rollout, and salesforce to Outlook.

• Lightning enablement - Research in progress.

Technologies Salesforce, Exact Target marketing cloud, IO Data Loader, Web form Assembly Tools Marketing Cloud, and Data loader. CA service desk, Project 2

Bharat Kumar Sharma

Salesforce Certified

***********@*****.*** +1-860-***-****

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Project Name GUYCARPENTER(Marsh and Maclean) Team Size 5 Start Date September 2015 End Date October 2016

Description Sales cloud implementation and support for Insurance client Role & Contri-

bution

• Salesforce Integration with Marketing cloud Exact target

• Marketing Cloud email templates, campaigns, automation studio, Data ex- tensions and Imports Query and Reports based Imports.

• Configured various custom objects, related validation rules, Reports, Dash- boards, page layouts, record types and FLS.

• Managing overall L2 support and end user queries.

• Interacting with business stakeholders as SME, collect and finalize business requirements, suggest solution approach and technical design etc.

• Coordinated MDM and People master integration with Salesforce

• Conduct training for business users to explain the new Functions.

• Worked on Conga, dedupe lead, Survey force and various app exchange ap- plications.

• Implemented user experience enhancements as suggested by third part vendor

• Setting up validation rules, workflow rules, assignment rules, auto response and Escalation rules as per business requirements

• Managing approval process for account, cases and opportunity records.

• Implemented collaboration rollout, and salesforce to Outlook.

• Prepared solution using salesforce lightning migration

• Resolved various functional and Technical issues as part of support activi- ties.

Technologies Salesforce, Exact Target marketing cloud, Visual force, Apex Data Loader, eclipse Tools Exact Target, Marketing Cloud, and Data loader. CA service desk. Project 3

Project Name UBI Team Size 5

Start Date July 2014 End Date August 2015

Description Lead Generation & automation for Banking client Role & Contri-

bution

• Involved from initial POC till final rollout.

• Configured service cloud functionality.

• Configured Case management and article management, Customer and part- ner portal, and did various customizations as per business needs.

• Interacting with business user to collect requirement, did feasibility study, functional design, Implementation and conduct UAT, Rollout. Bharat Kumar Sharma

Salesforce Certified

***********@*****.*** +1-860-***-****

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• Created custom objects, page layouts, record types and custom fields

• Conduct training for business users to explain the new Functions.

• Configured Apps for lead generation using business card and Web forms.

• Setting up validation rules, workflow rules, assignment rules, auto response and Escalation rules as per business requirements

• Managing approval process for approvals after lead conversion.

• Configured web to case, web to Lead and email to case functionality.

• Configuring various reports and dashboards for business users.

• Resolved various functional and Technical issues during UAT and Go live. Technologies Salesforce, Apex, Visual force, Apex Data Loader, eclipse Tools Salesforce web interface, Apex Data Loader

Project 4

Project Name GE Team Size 9

Start Date July 2013 End Date July 2014

Description

Instance separation project for one of the Global client and subsequent Global user support. Integration using Informatica.

Role & Contri-

bution

• Demo to customers for standard product capabilities and requirement gathering for new change requests.

• Handling day to day issues related to user administration, various configu- ration, and customizations for global sales and service cloud users.

• Configure SFDC as per requirements for separation of instances P&W.

• Web to lead and Salesforce to outlook implementation.

• Configuring profiles, permission sets, OWD, Role Hierarchy, sharing rules.

• Configuring validation, assignment rules, workflows, FLS, Approval process

• Involved in test cases writing.

• Assisting global users for issues during UAT phase.

• Data loading using Apex Data Loader, and importing wizard.

• Generate reports and dashboards and custom reports.

• Preparing RRCA for Sev1 issues, Refreshing sandboxes.

• Coordinated with different teams integration with SAP using informatica.

• Conducting and monitoring the training Plan milestones for users, and Change Request Management in Agile methodology.

• Migrating components from sandbox to production by Change Sets, Eclipse. Technologies Salesforce, Visual force, Apex Data Loader, eclipse Tools Salesforce web interface, Apex Data Loader

Project 5

Bharat Kumar Sharma

Salesforce Certified

***********@*****.*** +1-860-***-****

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Project Name United Technologies Team Size 5

Start Date July, 2012 End Date July, 2013

Description Sales Cloud fro UTC USA

Role & Contri-

bution

• Configuring Sales force as per business requirements.

• Configuring profiles, roles, permissions sets, OWD, sharing rules, and workflows and approval process.

• Did various change request implementations as per business needs.

• Configuring and Handling issues related to salesforce out of box fea- tures custom objects, workflows, approval process, Validation rules.

• Handling Issues related to customer and partner portals.

• Refreshing sandboxed with production, chain set deployments.

• Conducting UAT, testing and implementation in sandboxes, for new releases and implementations.

• Sales force to outlook implementation

• Maintaining various project docs & Root cause analysis for severity 1

• Created the Dashboards, Reporting Tabs and Pages per requirements

• Creating test cases and Fixed defects logged by QA and UAT team.

• Worked with data loader, import wizard, Eclipse change sets etc...

• Training and demo to end users, business owners.

• Performing regular backups and cleanup for different orgs Technologies SFDC, Data loader

Tools Salesforce web interface, Apex Data Loader

Project 6

Project Name UTC-Sales and service Team Size 15

Start Date January, 2010 End Date July, 2012

Description Sales and service application

Role & Contri-

bution

• L2 Support Team leader

• Involved in development of application, release management, Day to Day Issue resolution for global users, Supporting various environ- ment for web and windows based application including production, Escalation handling, and presenting status updates to Client and up gradation planning till roll out phase

• Actively participated in Requirement analysis and discussions

• Conducting annually Disaster recovery test.

Technologies ASP.Net 4.0, C#, SQL Server 2008, SFDC Bharat Kumar Sharma

Salesforce Certified

***********@*****.*** +1-860-***-****

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Training/Seminar

Achievements/ Awards

Academics

Sr. No Achievements / Awards

1 Achieved 3 time Star performer award for Customer Satisfaction. 2 Award for conducting DR test successfully for 2 years 3 Won award at Salesforce world tour event.

Training / Seminar Duration Year

Salesforce Administrator 5 Full days 2013

Leadership Training 7 days 2015

Astea 5 days 2011

Bachelor of Engineering 74% 2009

HSC (C.B.S.E. Board) 71% 2005

SSC(M.P. Board) 86% 2003

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