Administrative Assistant Customer Service

Laura R. Almada

** *********, ********, ************* *****

978-***-**** ******.*****@*****.***

Summary

Highly professional and dedicated senior administrator. Dependable, highly motivated self-starter recognized for the ability to multi-task and resolve issues while delivering results in aggressive time constraints. A collaborative team member with excellent oral, interpersonal, and written communication skills. Discreet confidentiality.

Work History

SUNOVION, Marlborough, MA 2016 - Present

Senior Administrative Assistant

Support Vice President, Clinical Development & Medical Affairs, and Head of Pharmacovigilance and Risk Management

Managing highly volatile calendars for VPs and Direct reports, with rapidly changing priorities.

Ordered office supplies for entire department.

Prepared and managed expense reports for VPs.

Set up travel arrangements for VPs.

Created PowerPoint presentations.

Coordinated face-to-face meetings on- and off-site for VPs and their groups.

Coordinate WebEx and Telecommunications for meetings.

BIOGEN IDEC HEMOPHILIA, Cambridge, MA 2006 – 2015

Senior Administrative Assistant / Buyer

Support Vice President of Hematology Research, directors, and approximately 30 scientists. Support Vice President of Tissue Injury and Fibrosis, two directors, and 12 scientists.

Notarized patents for Legal Department, approximately 10-20 submissions weekly.

Arranged bi-annual hematology seminars for 200 employees, which required coordinating calendars for eight PhDs outside of Biogen and assuring food, presentations, and facilities were set up for success.

Managed the bi-annual shows for 50 vendors working closely with Facilities and Food Services and promoting the events throughout the organization. Received feedback from vendors on success of the show.

Managed the entire process of scientific notebook usage using NoMad software. Tracked over 700 notebooks from numbering to witnessing to archiving at outside vendor.

Purchased supplies and lab equipment from over 100 vendors, negotiating best prices and delivery.

Ordered all supplies for scientists and copy room by assuring inventory was maintained and fully stocked.

Assured MSDS (material safety data sheets) were kept updated to comply with FDA standards.

Coordinated weekly lunches for up to 30 people.

Selected as a team member for Employee Recreation Committee, providing insights for offsite team-building events.

A&A COURIER SERVICES, Hudson, MA 2004 – 2006

Owner

Coordinated delivery of packages to different companies.

Processed payroll for six people in a timely manner.

Prepared proposals for courier services with various customers.

STAPLES INC., Framingham, MA 1999 – 2004

Senior Administrative Assistant

Supported Vice President of Customer Service and his seven direct reports and 20 managers.

Kept Outlook calendar for VP and directors.

Set up group and individual meetings and travel arrangements.

Oversaw bi-weekly expense reporting in excess of $5K.

Managed associates incentive program by giving small applause awards for most customer service calls.

Acted as liaison to outside vendors for call centers and virtual cyber agents.

Accounts payable and receivable for contract customers.

Managed product warranties for customers buying products from Staples.

Supported CFO 30%, running reports and setting up meetings and travel arrangements.

Created presentations on PowerPoint for Point Team Meetings.

MASSACHUSETTS FIREFIGHTING ACADEMY, Stow, MA 1995 – 1999

Programs Manager

Coordinated programs for firefighters, including burn building and ice rescue.

Set up travel, oversaw calendar management, and created diplomas for firefighters who completed classes.

Ordered common supplies for office.

Created and presented PowerPoint presentations.

Implemented training courses for new recruits.

Proficient Skills

MS Word

Windows

Excel

Access

Telepresence

PowerPoint

Visio

Org Plus

Project Management

SAP

Outlook

Oracle

NoMad

Sharepoint

EBoard

Axis

Lotus Notes

Seibel

Professional Development

“Write to the Top” – Business writing course

Skills Path – online “Writing for Corporate Success and Better Communication” course

Personal Achievement and Professional Success course

Community Development

Team player in the Hemophilia Golf Tournement for seven years,

Volunteered for the Biogen “Care Deeply” Program to help families in need

Collected food to coordinate boxes of food for those in need

Cradles to Crayons, help sort clothes for single mothers and their children

Stoneham Zoo, help landscaping the zoo for the visitors and animals

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