Production Manager

Virginia L Wimbish

***** ****** ******, ***** ****, VA 24085

540-***-**** (Home), *******@*****.***

Objective

I am currently seeking employment in a role that offers growth; personally and professionally. I am a team player in search of teammates whom I can grow and learn with and from.

Education

Dabney S. Lancaster Community College, Graduated May 13, 2014

Associates Degree in Business Management

Certificate in Office Management

Certificate in Business Leadership and Communications

Career Studies Certificate in Small Business Management

1000 Dabney Drive, P.O. Box 1000, Clifton Forge, Virginia 24422. 540-***-****

James River High School (1988-1992)

Advanced Diploma

9906 Springwood Road, Buchanan, VA 24066. 540-***-****

Additional Training

Computer Programs: Microsoft Suite, QuickBooks, ACT (CRM Program), and Exact / Macola

ISO 9001:2008 Lead Auditor Course (Certified Dec. 2009)

Conversational Spanish (2009); French (1989-1991)

Summary of Skills

Over two decades of customer service

20 years of tax preparation and accounting

Developed, implemented, and maintained ISO 9001:2008 system

Experience identifying internal and external factors impacting quality performance

Over 4 years of supervisory experience; including identifying needs for and providing training to staff

Advanced skills in dealing with a diverse population

High level of multi-tasking and attention to detail

Advanced computer skills, Microsoft suite and ability to quickly learn other computer programs

Employment History

Aerotek / Ace/Chubb- May 6, 2015 to Oct 24, 2016

Insurance Policy Processor

Supervisor, Katie Wallace (On-Site), Hunter DeHart (Aerotek)

119 Norfolk Ave SW #310, Roanoke VA 24011; 540-***-**** / 540-***-****

Duties include:

Transfer Fireman’s Fund Policy Info to ACE/ Chubb Policy System

Quality Assurance; performing quality verifications for processing team

Reporting Quality Results to Management

Customer Service

Processing endorsements of conversion policies

Highland Financial Services, Jan 1996 to April 2015

Tax Consultant / Advertising / Collections

Supervisor, Cindy Bursey (Owner)

1 Jackson Street. Clifton Forge, VA 24422; 540-***-****

Duties include:

General office duties (Phone, fax, copy, scan, file)

Customer service

Processing tax returns (Personal and Business Returns)

Collections of delinquent accounts

Administrative assistant to owner and office manager

Advertising; creating social media content

Escort Data Loggers, Inc. / Escort Verification Technologies Inc./ Cryopak, Sept 2007 to May 2012

Quality Manager / Order Processing Manager/ International Sales

Supervisors: Charles Whiting and Christopher Smith

120 Parkway Drive, Buchanan, VA 24066; 540-***-****

Quality Manager/ International Sales, Dec 2009 to May 4, 2012

Development, implementation and maintenance of the Quality Management System (ISO 9001:2008)

Document Control / Record Control / Preventive & Corrective Action / ISO Conformity

Quality Audits (Internal / External)

Liaising with accreditation bodies (BSI), customer auditors, and internal top management

High degree of tact where improper handling will have a negative impact on operating results

Administrative assistant to CEO, Financial Controller, Procurement, R&D and Order Processing

Drafting Processes and procedures

oProof procedures and processes dept. heads have drafted

Analysis of processes and documents to determine effectiveness, clarity, etc.

oRevise these when changes become necessary

Data Analysis (Production, Sales, Financial, Statistical, Trends)

oPresent information for meetings and presentations

oPrepare reports for top management

Assist department heads in the development of goals, objectives, policies, and procedures

Organize Meetings, presentations, luncheons, etc.

oSchedule location

oInvite attendees

oPrepare meeting agendas

oMake sure all technology requirements are present

oCreate presentations (MS Powerpoint)

oTake minutes and meeting notes; distribute to personnel

oPlan all company dinners, picnics, and celebrations (catering, location, activities, etc.)

International / Distributor Sales

Draft price quotes, send to customers via email to confirm negotiated sale agreements

Determine product availability with production

Maintain contact with client throughout process until delivery confirmed

Order Processing Manager, Sept.2007-May 2012

Sales / Customer service-

Taking orders via phone, fax, email,

Data Entry of orders into financial and inventory management system (Quick books & Exact)

Processing customer orders for shipping

Shipping; logistics of customer orders (UPS, FED EX, DHL, USPS, or Other)

Maintain communication with the customer throughout process until proper delivery

Customer satisfaction records, customer service return and recycled logger return

Procure supplies and raw materials

Office Supplies, furniture and equipment

Compare and select vendors

Maintain warehouse

Organization

Inventory management (FIFO)

Maintain inventory records

Supervision of employees in order processing department

Selection and interviews

On-Board Training, Coaching, & Mentoring, as needed

Performance Evaluations, Training, and Production records

Scheduling workflow to be completed by employees in the order processing department

Technical support for customers

Communicate troubleshooting steps over phone

Perform calibrations in testing and calibration facility

Industry Tradeshow Attendee

Set-up Display

Make Travel Arrangements

Summary of Other Employment

Customer service/Office work and Management/ Tax Return Preparation (19+ years)

Highlands Financial Services, Seasonal- 1997-2015

H&R Block, Seasonal 1995 & 1996

Bright Services, July 1999 – September 1999, Office Manager Valley Machine & Maintenance

Accustaff Temporary Services, August 1998 – November 1998, First Union Call Center

Manufacturing (9 years):

Electronics (5 yrs.), Escort Verification Technologies, Buchanan VA, Sept. 2007-May 2012

Carpet (2 yrs.), Mohawk Industries, Glasgow VA, May 2004-June 2006

Rubber (1 yr.), Groendyk Manufacturing, Buchanan VA, May 2000-June 2001

Plastic (1yr.), Carris Reels, Fincastle VA, September 2000-April 2000

Food Service Industry (5 years)

Coppertop Bar & Lounge, July 2007- September 2007-Cook

Quickette Food Mart, June 2006 – July 2007-Cook / Cashier

Maw & Paws Diner, May 2002 – February 2004 –Waitress / Cook

Sunset Market, June 1998- August 1998 - Cook / cashier

Wendys, June 1991- Nov 1991 – Food Prep

Custodial (6 months)

Comfort Inn, March 2004 to May 2004 -Housekeeping

Service Solutions, January 2004 – March 2004- Custodian Virginia Western Community College

Custom Picture Framing (2 years)

MJDesigns April 1994 – February 1996

Civic Duties

Youth Group Leader, Eagle Rock U.M.C., 2009-2014vital member of the youth group for several years; organizing/ leading youth group activities, vacation bible school, as well as the church plays and performances by the youth, and assisting in all our community projects to help those in need.

Girls Softball Coach, Spring 2011. Responsibilities included; teaching 13-15 year old girls to play softball. Teach them basic good sportsmanship, as well as how to work together as a team. Hold practices, attend games, find sponsors, order uniforms, umpire games, collect fees from parents, order trophies, and hold banquet.

Basketball Coach, Winter, 2010-2011. Responsibilities included; teaching 13-15 year old girls to play 3 on 3 basketball. Teach them basic good sportsmanship, as well as how to work together as a team. Hold practices, attend games, find sponsors, order uniforms, umpire games, collect fees from parents, order trophies, and hold banquet.

Tee- Ball Coach, Spring 2001, 2002, and 2003. Responsibilities included: teaching 5-6 year olds to play tee ball, hold practices, attend games, find sponsors, order uniforms, umpire games; collect fees from parents, order trophies, and hold banquet.

President of Eagle Rock Booster Club, May 2001- August 2005. Responsibilities included: fundraising, coaching, scheduling practices, overseeing registration for all sports, overseeing concession stand operations, basic maintenance (trash dumped, bathrooms cleaned, field lined for games, and repairs reported to county, etc.), advertisement of local sport sign-ups, soliciting sponsors for teams, purchasing sports equipment, maintaining team rosters, and maintaining equipment. Average membership of booster club was 200 youth and parents.

Secretary of Eagle Rock Elementary School P.T.A., May 2002- May 2003. Responsibilities included: taking minutes at monthly meetings, handling all correspondence, assisting with fundraisers, etc.

References

Cindy Bursey- Owner of Highlands Financial Services

1 Jackson Street, Clifton Forge, VA 24422. 540-***-**** (home), 540-***-**** (business), or 540-***-**** (cell)

Jennifer Peck- Office Manager Highlands Financial Services

1208 St. John St., Clifton Forge, VA 24422. 540-***-**** (cell)

Charles C Whiting- Southeast Business Analyst for the Small Business Administration (SCORE, Roanoke VA)

1580 Cedar Lane, Buchanan, VA 24066: 540-***-**** (cell); email: **********@*****.***

Sue Snyder- ISO/AS9100 Consultant, RABSQA Certified Auditor, ISO/AS9100 Trainer and President of D’Ardenne Associates

540-***-****(work); email: ***@******************.***

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