Administrative Assistant Customer Service

Summary

Administrative Support professional experienced in fast-paced environments demanding strong organizational, technical, and interpersonal skills. Trustworthy, ethical, and discreet, committed to superior service. Confident and poised interactions with individuals at all levels. Detail oriented and resourceful in completing projects, able to multi-task effectively. Capabilities include:

Skills

Customer Service & Relations Lotus Notes/Outlook Problem Solving

Expertise in Microsoft Applications Answering High Volume Lines Multi-task

Works well with all personalities On site Event/Registration Desk Project Work

Work History

January 2009 – March 2017

Ernst & Young, New York, NY

Business Support Center – Administrative Assistant

Provided Administrative support to: Directors, Assistant Directors, Senior Managers, Managers, and Associate Directors by performing a broad range of administrative tasks as needed: To include but not limited to: heavy calendar management, travel arrangements, large mailings, filed, faxed, scanned and copied confidential material.

Performed general accounting functions. Responsible for processing Invoices, Out of Pocket Expenses and Corporate Credit Card Statements using firm’s internal tools.

Processed payroll for Senior Managers & Managers on a back-up basis.

Typed complex and confidential material using Word and Excel.

Interfaced with External Clients and their Executive Assistants in a timely and professional manner.

Meeting & Event Planning: Assisted at various venues with heavy registration table with both internal and external clients, setup and broke down of material, and various tasks that arose at the event.

Gathered and summarized data for reports utilizing all available resources including the internet.

Marketing for the BSC: Maintained files for New Hires and conducted Meet and Greets to discuss department’s services. Delegated names to peers and entered their comments in the spreadsheet. Ordered Conference Bridge Accounts and Business Cards for New Hires, arranged for file drawers and tracked down mail folder location.

Maintained records for the Knowledge Team Department for newly hired Partners: Sent out welcome letters, obtained their learning needs and entered it into Share Point document, then contacted the assigned Knowledge Team Personal. Sent out follow-up letters if need be.

Provided general Administrative support to Partners as a backup whose Assistants were located outside of New York.

Provided general Administrative support to Partners while their Assistants were out for long periods of time.

February 2007 –

December 2008

Ernst & Young, New York, NY

Financial Services Office & AML Office – Administrative Assistant

Provided Administrative support to two Partners, seven Senior Managers, and five Managers by performing a broad range of administrative tasks as needed: To include but not limited to: calendar management, travel arrangements, answer/screen calls, file, fax, and copy confidential material.

Typed complex and confidential material using Word and Excel.

Interfaced with External Clients and their Executive Assistants in a timely and professional manner.

Performed general accounting functions. Responsible for processing Invoices, Out of Pocket Expenses and Corporate Credit Card Statements using the firm’s internal tool.

Gathered and summarized data for reports utilizing all available resources including the internet.

January 2001 – February 2007

JPMorgan Chase, Jersey City, NJ

Resiliency Risk Management – Administrative Assistant

Provided support to five Vice Presidents and a staff of ten by performing a broad range of administrative tasks as needed; including appointment scheduling, travel arrangements, answer/screen calls, maintain department calendar, file, fax, and copy confidential material and distribute mail.

Typed complex and confidential material using Word, Power Point, and Excel.

Performed general accounting functions. Responsibilities were processing Invoices, Out of Pocket Expenses and Corporate Credit Card Statements by using the firms internal tool.

Administered Payroll: Entered hours, record absences/vacation days by using the firms tracking tool and Payroll Tool

Gathered and summarized data for reports utilizing all available resources including the Internet

1996 - 2000

Chase Manhattan Bank, New York, NY

Corporate Business Recovery - Administrative Assistant

Performed daily administrative tasks for five Vice Presidents and staff as needed.

Typed a variety of complex and confidential material.

Education Liaison: Created sign in sheets, and manuals for classes. Contacted Vendor to schedule/cancel classes. Reviewed evaluation forms and created a summary to review with Management.

Security Administrator: Reviewed monthly Security Forms and report violations.

Performed general accounting functions. Responsibilities included processing Invoices, Out of Pocket Expenses and Corporate Credit Card Statements.

Scheduled all travel arrangements.

Ordered and controlled stock inventory; by ordering necessary supplies.

Interfaced with Business Managers, Facilities, Telecom, and Vendors.

1993 - 1996

Chemical Bank, New York, NY

Business Recovery – Senior Secretary

Performed daily administrative tasks for one Senior Vice President, two Vice Presidents, and staff as needed. Maintained Accounts Payable for department and administered payroll.

1989 - 1993

Manufacturers Hanover Trust, New York, NY

Professional Employment - Junior Secretary

Performed clerical duties for a staff of 20. Tasks included answering phone, greeting visitors, typing and distributing mail. Handled applicant’s paper work and arranged for Drug Testing.

Education

1988 - 1989

Katharine Gibbs School, Boston, MA

Successfully completed One-Year Executive Secretarial Program

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