IT Management

Objective Statement:

Results driven, dynamic, highly organized, self-motivated professional delivering IT-management expertise, along with high quality business analysis and application design, development, and implementation, to organizations seeking to build winning partnerships and produce exceptional results.

Education:

Lawrence Technological University Southfield, MI

Master of Business Administration (MBA) May 2018 (Expected)

Lawrence Technological University Southfield, MI

Master of Science in Information Technology (MSIT) May 2016

University of Michigan

Bachelor of Business Administration in Management Information Systems December 2005

Skills Summary:

Project Manager/BA

IT Management

Value-Added Leadership

Database design and implementation, SQL Server, MySQL, NOSQL

Statistical analysis

Business Analysis

Enterprise wide Implementations

Global Projects; Business Internationalization

Cross-Functional Supervision

Team Building & Mentoring

Vendor Management

JAD Sessions Facilitator

quick-witted and driven to action

Business & IT Planning

ROI Analysis

Risk Management

Change Management

Agile Methodology

Systems Development Life Cycle (SDLC-Waterfall Model)

Enterprise Information Technology

IT Infrastructure

Costing & Budgeting

Project Scheduling

Testing/QA/Rollout/Support

Emerging Technologies

User Experience Design (UX)

User Interface Design (UI)

Share point

Fluent in Arabic, French

Java, C++, C#, Visual Basic, PHP, Android

Network Security

Adobe, CSS, Visual Studio, HTML, .Net

Culture; Inter-Cultural competence

Microsoft Office Suite, Microsoft Project, Visio

Client Relations & Presentations

Windows, Ubuntu, Mac, LAN, FTP, Wireless and Network connectivity. SSL, Firewalls, Ethernet.

Web Design

CASE tools, UML

Employment:

M.Y. Holdings, LLC Northville, MI Sr. Project Manager / IT Manager /BA September 2015 – Present

Handling all aspect of technical management, hiring, firing, coaching, training and development using performance management and analysis.

Managing all facets of the PM discipline including scope, resource, financial and change management using PMI standards.

Planning and Managing project execution activities, project communications and reporting all stakeholders

Managing and ensuring quality control throughout the project lifecycle

Managing projects development from initiation to close

Directing project teams through all phases of the SDLC, the design, develop, deployment and maintenance of all IT solutions.

Mentoring development teams in Agile SDLC and RAD best practices. Ensuring the release of premium-quality applications that provides intuitive and secure experiences for users.

Managing Hands-On the design and development process of applications using C# and SQL programing languages and .NET Framework.

Managing multi-functional teams to develop all types of IT solutions

Managing End to End Projects using applicable methodologies (Agile, Waterfall, etc.).

Organized and implemented all communication with all stakeholders (including the client, its employee, and/or external and internal team members)

Developed all kinds of documentations, like Job Analysis, Job Descriptions, Recruiting, Project Charters, Project Plan Tracking, Status presentations, etc.

Continuously identify and attain new business accounts and present solutions to stakeholders.

Working with retail settings through POS implementations, database bridging, stores connectivity, surveillance and cyber security.

The Dearborn Academy Dearborn, MI Project Manager/ BA & Technology Integration September 2013 – August 2015

Directed the project team through all phases of the SDLC, the design, develop, deployment and maintenance of all IT solutions.

Results: All projects were delivered below or within agreed Scope and quality using Agile and Waterfall methodologies.

Developed project budgets and performance analysis against financial parameters:

Results: All projects were delivered below or within agreed budget.

Wrote executive summaries, RFPs, BRDs, FRDs, Status reports, Feasibility Study Report (FSR) etc. to both management and The Board of Education summarizing the actual status of each project, final reports, or requesting new technology.

Organized and implemented all communication with all stakeholders (including the client, its employee, and/or external and internal team members) :

Results: Presented project’s attributes to all stakeholders frequently that change management was immediate and decision were made before risks turned into issues.

Continuously identify and attain new business accounts and present solutions to stakeholders.

Results: As the Business Analyst I researched and attained several grants resulting in 20% increase of productivity and 25% of lower cost. Furthermore, I performed market research, developed documentation, and delivered PowerPoint presentations that ultimately won a new Saturday program.

Results: Researched and presented many commercial-off-the-shelf (COTS) application, presented them and managed the customization and implementation of the purchased software.

Implemented tracking tools to manage change in key milestones:

Results: The change in project schedules and sharing resources between projects made it possible to deliver below budget and always exceeding the client’s expectations.

Oversaw program team planning and project accountability.

Results: Designed and deployed new policies and processes that improved efficiency while reducing volume of mistakes. Also, made sure that every member on the team participates with the user story writing to create a clear product backlog that fully describes the functionality added over the course of the project.

Maintained technology integration, implementation, enhancement, maintenance, and assessment portal and security.

Results: Upgraded parts of the database functions adding new features resulting in smoother interaction between users and portal. I also initiated the security penetration testing to ensure security of the network and server where patches were designed to better secure the portal.

Improved Quality Management through technology integration and usage.

Results: Researched and recommended specific vendors for improved facilities management, resulting in reduced costs and more efficient operations.

Assisted in the development of android applications to help the school in its dismissal process, using staff mobile devices.

Results: The application was in a First-of-a-series prototype stages. Ongoing testing is being done.

Facilitated JAD sessions fostering a sense of ownership in the projects among users through a better understanding of the project requirements and effective information gathering.

Strategically selected the appropriate SDLC Methodology (Waterfall, Spiral; Agile software development XP or Scrum; Rapid Prototyping; etc.)

Managed Hands-On the design and development process of applications throughout all phases of the SDLC lifecycle.

American Institutional Management Services, (A.I.M.S.) Dearborn, MI

Assistant Project Director/Sr. Project Manager/BA September 2009 – September 2013

Managed Project Development from beginning to end with budgets of up to $1.14 million using Agile Methodology and Systems Development Life Cycle (SDLC-Waterfall Model)

Results: Delivered all projects against agreed scope, schedule & client expectations. Completed projects up to two months ahead of schedule, as much as $100,000 under budget and above client’s expectations.

Managed the development of all web design for the web portals using interfaces (UI) and User Experience Design (UX).

Results: Web portals that best facilitate a seamless, pleasurable and rewarding interaction between the user and the portal. This design was possible through a solid understanding of your user-base using the UX and UI methods to achieve this understanding.

Directed cross-functional, globally diverse teams of developers, programmers, analysts and network specialists (over 20 team members in some projects).

Results: Recognized for flexibility and consistently managing productive teams in different departments, despite organizational issues such as downsizing, and internal conflict.

Managed all phases of the software development lifecycle (SDLC) of the 1st national K-8 online Arabic Language Assessment.

Results: Managed multi-team projects for the design, development, and publishing of textbooks and auxiliary technological resources.

Results: As the Team Leader, I resolved power struggles and different tensions between team members and functional departments using a positive approach to conflict resolution and staff development.

Managed the infrastructure and Network connectivity for the projects.

Results: Detected, isolated, notified IT, and made sure faults encountered in the network were corrected. Furthermore, I Monitored and measured various aspects of the overall performance, and the configuration of all aspects of network devices.

Acted as liaison between teams, functional departments, senior management and clients through qualitative and quantitative reports.

Results: Initiated a comprehensive issue tracking process that improved communication and issue resolution for cross-functional teams and senior management and the clients earning their confidence with reliable follow-through and clear communication. (creating all types of documentation, RFPs, BRDs, FRDs, Status reports etc.)

Developed all project plans through JAD sessions to effectively gather requirements, user stories, and the use of appropriate methodologies. Meanwhile, reported all associated communication documents and progress reports to all parties (senior management, Federal Government, Team members, and all stakeholders)

Results: Delivery of projects on time with ultimate satisfaction of all parties involved.

Managed various projects related to Data Modeling, System/Data Analysis, Design and Development for both OLTP and Data warehousing environments.

Prepared all projects paperwork like Statement of Work (SOW), Detailed Functional Requirements (DFR), Scope Document, Technical Specification Document, Test Plans, Test Scripts, User Guide, Release Notes, Support Document, etc.

Strategically and successfully managed all projects using appropriate SDLC Methodology (Waterfall, Spiral; Agile software development XP or Scrum; Rapid Prototyping; Continuous Integration; etc.)

Managed Hands-On the design and development process of applications throughout all phases of the SDLC lifecycle.

Freelance Southeast, MI

IT Management/ Sr. Project-Program Management/BA September 2008 – August 2009

I Use my results driven, dynamic, highly organized, self-motivated professional experience to deliver high quality project-management and Business Analytics to organizations seeking to build winning partnerships and produce exceptional results.

Short term Project Manager, Business Analyst, and data management/POS and store systems management roles (3 to 6 month duration each)

Managed multi-functional teams to develop small applications using Visual Basic and HTML

Managed integration of point of sale system that uses MYSQL as a database and a local user interface as a front end application.

Use my knowledge in statistical and operations analysis, to form predictive models.

Use my knowledge in application optimization techniques and technologies to connect all findings and deliver them to customers, business partners and senior management.

Change analysis/management, Risk Management, Planning and monitoring all aspects of the business

Reporting to both government and executive management through briefings, executive summaries, and facilitating both on site and virtual presentations and meetings.

Managing Infrastructure, Network, and its connectivity.

Global, international, and cross functional teams management.

I adapt well to ever-changing situations in all High performance cultures.

I manage the development of all web design for the web portals using interfaces (UI) and User Experience Design (UX).

I have many years in Information Technology with Expertise in Data modeling for Data Warehouse/Data Mart development, Data Analysis for Online Transaction Processing (OLTP) and Data Warehousing (OLAP)/Business Intelligence (BI) applications.

Experienced in SDLC including requirement gathering, development, testing, debugging, deployment, documentation, production support and Extensive experience in Project Management methodologies, Microsoft SQL Server database management, OBIEE.

Facilitated data requirement meetings and JAD sessions with business and technical stakeholders and resolved conflicts to drive decisions.

I manage all projects using appropriate SDLC Methodology (Waterfall, Spiral; Agile software development XP or Scrum; Rapid Prototyping; etc.) the choice of methodology depends on project by project analysis.

I Design and develop all kind software solutions driving continuous improvement to processes, systems, workflow and customer responsiveness.

Designs and develops software solutions using Windows, and .NET Frameworks. Moreover I work with Oracle Databases and C++, C#, Java, CSS, or Visual Basics as development languages serving a variety of hardware and network environments.

Design, development and management of all databases and relational database management systems (RDBMS).

West Village Academy Dearborn, MI

Language Studies Program Director/ PM/Analyst August 2001 – August 2008

Human Resource Management: Researched and defined job descriptions to fill department resource needs.

Results: succeeded in the recruitment and mentoring of team members that consistently produced high quality work in a stressful environment.

Facilitated language instruction & cultural diversity training

Results: Created and facilitated cultural sensitivity and diversity training and seminars for all employees resulting in 50% lower rates of problems with students and parents.

Provided translation services for all types of professional documents and Wrote subtitles for English language programs, training materials, research, and administrative/legal. I was the Liaise between staff, stakeholders and the public.

Results: 15% growth in attendance and stakeholders’ satisfaction, and development of more language programs to offered.

Developed and maintained project cost estimates, budgets and financial forecasts

Eliciting requirements through the use of appropriate methods used in the organization.

Requirements organization by using different tools like the MoSCoW method, the Prioritization Matrix, and other tools.

Translating and simplifying requirements to be understood and presented to different types of stakeholders to have clear requirements management and communication and requirements analysis

JAD sessions participant

Communicated in writing and verbally through presentations with stakeholders translating technical writing into laymen terms.

conducted cost/benefit analysis

Developed all kinds of Business cases to advance the department and the organization through the utilization of modeling techniques and methods.

Designed and developed dozens of software solutions using Windows, and .NET Frameworks, also C++, C#, Java, CSS, or Visual Basics as development languages serving a variety of hardware and network environments.

Engineered innovative Web applications customized for mobile devices.

Professional Achievements:

Project Management Institute (PMI), Member, 2014

PMP Certification expected May, 2017

Arabic Made Simple, Author, 2014

Michigan Arabic Teacher’s Council, Member, 2014

Qatar Foundation, Funding Champion, 2012 – 2014

Michigan Association for Bilingual Education (MABE), Presenter, 2010 – Present

American Council for Teaching Foreign Languages (ACTFL), Presenter, 2009 – Present

Spirit of Detroit Award, Recipient, 2001

Boy Scout Of America Leader

Girl Scout Of America Volunteer

National Flag Football Coach

Northville Soccer Coach

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