Project Management
Resume:
Hugo Thorschmidt
******@*****.***
Sr. Business Analyst / Process Reengineering / Project & Program Management / Industrial Engineer / Business Development
SUMMARY
I am an Industrial Engineer, with 15+ years of international experience in business analysis, process reengineering and business development. Fully bilingual English-Spanish and proficiency in French and Portuguese, I’ve worked in the US, Canada and Latin America, in the technology, consulting, telecom and financial industries. I am highly experienced in cross functional global projects covering planning, development, testing, training and rollout. With fast ramp-up, excellent communication and project scope/milestone management skills, I bring strong expertise in gathering, analyzing and documenting requirements and processes to the team. My strongest contribution is working with the broad range of stakeholders acting as a bridge between operations, users and technology ensuring that results are delivered on time and on budget despite unexpected challenges.
WORK EXPERIENCE
CITI GROUP – Fort Lauderdale, FL May 11 – Present
VP FX Global Markets Operations (2015 to Present)
I manage the partnership between business users and operation managers in 23 Latam countries to align regional processes and metrics with global strategies.
Highlights:
Finding opportunities for the robotics process automation (RPA) software Automation Anywhere.
Developing process documentation using Visio and Microsoft suite for training and C-level presentations.
Providing cost/benefit analysis per project for both project team and business sponsors.
Creating business requirements documents (BRDs) that align business needs, legacy systems, technology and regulatory constraints for cross functions teams.
Conducting joint applications design (JAD) sessions with users, product owners, vendors and regulators to analyze new products and processes.
Writing project charters and user stories with detailed information for developers, vendors and stakeholders.
Managing UAT sessions to integrate users, operations and technology for production signoff after testing
Finding the project dependent balance between waterfall (SDLC) and agile methodologies.
VP Senior Business Analyst (2011 to 2015)
Global Functions Technology Services GFTS-Credit Risk LATAM
Managed a $7.6M budget for the regional programs and projects in the book of work (BOW) for credit risk and Legal technology functions.
Highlights:
Gathered, reviewed and screened information for 6 program managers to consolidate their budgets and align them with global corporate savings and efficiency targets.
Developed customized reports from the Project Tracking System (PTS-W) and Plan View Enterprise (PVE), using Business Objects (BO), excel macros and pivot tables to track expenses and integrate with other global functions.
Performed as Project Management Officer (PMO), tracking project documentation, milestones and accomplishments following SDLC waterfall methodology.
Created PMO training for program & project managers on PTS-W after migrating from Planview enterprise.
Responsible for the compliance of Risk & Control reports with legal and internal regulations, global policies and procedures.
Managed the hardware migration project for the largest credit risk regional application, moving 4 environments to cloud servers and distributed data centers throughout the USA.
Project, Product and Account Management Oct’07 – Dec ‘10
LECTRA - Miami, FL.
I performed a multi-faceted role for the Colombia, Peru, and Brazil markets for LECTRA, a worldwide leader in software and hardware for the textile/fashion industry including Design, CAD/CAM and PLM (Product Lifecycle Management) solutions (software and hardware)
Highlights:
Managed a $500k PLM software implementation for one of the largest apparel manufactures in Colombia.
Handled the client relationship at all levels, supporting the local distributor.
Delivered Industry conference presentations of PLM applications to engage BPA (business process assessments) for new potential customers.
Created and executed the strategy to increase sales of parts & consumables from $100k to $400k in 10 months, recovering old accounts from competitors.
Responsible for the first installation of a composite (glass fiber) cutting machine and 3D design application, resulting in a $250K implementation.
Process Consultant Nov ‘06 – Oct‘07
MERCANTIL COMMERCEBANK - Miami, FL.
I was responsible for process documentation and re-engineering in the areas of credit risk and corporate loans using Six Sigma Principles and Lean Manufacturing principles.
Highlights:
Process refinements at resulted in a 30% improvement in customer response time for Corporate Loans.
Successful selection of a new Treasury and FX system application.
VoIP Business Development (Founder) Apr ‘02 – Sep ’06
DOXUM TECHNOLOGIES INC - Toronto, Canada
Doxum Technologies specialized in VoIP switching and billing systems for prepaid & postpaid long distance call applications; hosted services for broadband telephony, VoIP Wholesale, prepaid calling cards, PC to Phone, call centers and call-shops. I was responsible for strategic planning, business development and operations management to effectively compete with traditional vendors such as; 3Com, Nortel and Avaya.
Highlights:
Launched Billing & switching services to the Canadian, Latin-American and Middle Eastern markets including IP-Telephony (VoIP) and Prepaid Calling Cards.
New business development of more than 300 different calling cards among 5 key customers running the Doxum platform in 3 different countries.
Managed the relationship with MCI and Vonage, providing call termination for customers and wholesale traffic.
Country Manager Feb’00 – Feb ‘02
MERCADOLIBRE.COM - Caracas, Venezuela
Mercadolibre.com, now associated with e-bay, was the first on-line auction website in Latin-America, initiated with venture capital of $30M to start operations in seven countries. I was responsible from the ground-up for all aspects of establishing this business in Venezuela.
Operations Manager Aug’95 – Jan’00
CONECTEL, INC. – Argentina, Venezuela & Colombia
I was responsible for the complete set up and management of operations and IT departments in 3 countries. Installed the first nationwide satellite network in Colombia for pager transmitters for more than 30 cities in Colombia covering a population of 15 million people. Established the call center for incoming calls, paging and support services with 8 supervisors and 400 agents in three locations; receiving up to 90,000 calls per day.
Senior Consultant Feb’91 – Jul’95
ANDERSEN CONSULTING - Bogotá, Colombia
As a Senior Consultant, I worked on successful strategic planning, logistics and process reengineering, for clients in the Oil/Gas, Retailing and Insurance sectors. Successfully implemented reengineering process for the two largest Insurance companies resulting in a 60% productivity improvement in auto policy production.
EDUCATION
McGill University Inf. Systems for Managers Montreal, Canada
Arthur Andersen Implementing Business Solution School Chicago, IL
Javeriana University B.S. Industrial Engineering Bogotá, Colombia
SKILLS
Areas of expertise:
Robotics Process Automation (RPA) – Automation Anywhere
Business process reengineering (BPR).
Business assessment and improvement.
Strong communicator and trainer in multiple languages.
Software implementation project leader.
Billing Systems and VoIP Switching platforms development.
Business Development – direct sales, RFP’s, product presentations.
Cross Border Data Privacy
Technical Skills:
Visio, MS Project management, Microsoft Office suite, Excel Macros and Pivot tables, Business Objects and query tools, Plan View Enterprise, PTS-W, Pulse, Pulse post-trade, eDealer for FX trading, Automation Anywhere
Other Courses:
Agile Principles: Understanding Agile at a Deeper Level
Anti-Money Laundering, Sanctions and Anti-Bribery & Corruption Annual Training
Automation Anywhere Robotic Process Automation (RPA) Practical Training
Introduction to DocuSign
Learn the Truth About Agile versus Waterfall
Project estimating and scheduling – IIL
Citi Lean
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