Human Resources Customer Service

Susan Plenert

********@***.*** 240-***-****

Human Resources Management

Highly accomplished professional with over 15 years’ experience providing strategic vision, management, and solutions in corporate enterprises by partnering with senior business and functional leaders. Proven track record of recruitment and retention of high-performing talent through development of competitive compensation plans and payroll efficiency. Analytical eye for national compensation and benefit trends and their application to workforce improvement. Noted collaborator with experience aiding C-level executives in implementation of long-term financial strategies and cost-efficient goals in billion-dollar environments.

Areas of Expertise:

Strategic Planning –Team Building & Mentorship – Re-engineering Initiatives – SWOT LEAN Analysis

Salary Design & Administration – Job Pricing & Evaluation – Workforce Planning & Staffing – HR Consulting

HR Coaching – Policies & Procedures Development/Implementation – Benefits Management – Talent Acquitision

Professional Experience

CHRO to go

Guiding C-Suite through developing and driving their people strategies with practical HR solutions.

Principal (2016 to Present)

Execute with strategic business and functional leaders to develop organizational strategies

Carry out SWOT analysis and create system solutions

Head up leadership, guidance and counsel to the functional leaders on matters related to talent, organizational change and human capital

Shape all HR support material, including but not limited to handbooks, policies, offer letters, contracts, processes, onboarding, recruiting processes, training materials

Create setup of payroll and benefits functions

Shawcor, inspection Services – houston, tx ( dba desert ndt, llc)

Leading integrated services company in the world, responsible for protecting the integrity of operational assets in global markets..

Director of compensation, Benefits, payroll and compliance (2012 to 2016)

Headed up leadership, guidance and counsel to the organizational leaders on matters related to talent, organizational change and human capital

Carried out SWOT and LEAN analysis and development plans to implement solutions based on findings

Created technical solutions for system solutions

Executed all day-to-day HR processes and initiatives to multiple client groups and functions, including but not limited to Talent Acquisition, Organization Design, Talent Reviews, Compensation Management, Performance Reviews, merit and bonus processes, M&A activities, and other relevant initiatives

In charge of all daily HR Business support to multiple client groups

Shaped all policies, procedures, training programs as well as revamping all payroll and benefits programs for a 500 person multi-state company

Invented an HR plan aligned with business objectives to include organizational design, succession planning, talent management, goal alignment and communications.

Created culture change and organizational effectiveness initiatives

Managed Workers’ Compensation department

Took action for due diligence for sale/purchase of all companies

Integrated all benefits for U.S. Divisions, including payroll, medical, and wellness programs

Sodexo, Inc. – Gaitherburg, MD

Industry leader of integrated food and facilities management services, sustainability, and wellness in U.S., Canada, and Mexico.

Senior Director, Corporate Human Resources (2008 to 2012)

Led all HR functions, aiding key operating executives and multiple departments within a multi-billion-dollar global enterprise. Strategic development advisor to eight C-level executives, coaching, identifying gaps. Managed team of seven directors, managers, and administrators in overseeing human resources for 1,400 local and projects for 125,000 national employees. Orchestrated company-wide staffing, performance management, succession planning, wellness and legal compliance. Curated internal Board to assist in maintenance of corporate policies and procedures. Developed five-year strategy for corporate-level HR programs including employee training and retention, development, and recognition.

Slashed departmental budget by 12% while consistently producing on-time and under-budget proposals throughout four-year tenure

Spearheaded creation of new Energy and Construction Management departments from inception, authoring job descriptions, developing compensation structures, hiring, and fiscal targets for 45 employees within nine months

Garnered $8M in federal tax credits over four years by aligning hiring practices and criteria with Work Opportunity Tax Credit program [WOTC]

Increased workforce satisfaction rate 5% while maintaining employee retention rate throughout the economic downturn of 2008-2009

Created and implemented training programs to assist with training/coaching managers and filling gaps

Distributed over $750K in disaster-relief aid by creating non-profit trust specifically for Sodexo employees

Expanded scope of international employee placements from one to 10 annually by developing and streamlining all protocols, drafting global contracts, processing international salary payment structures, and administering taxation applications and international currency comparisons

Represented HR on all Sarbanes-Oxley (SOX) related issues and on SOX taskforce

Director, Human Resources (1998 to 2008)

Promoted to lead administrative support system of School Services division, developing and managing budget planning, training and recruitment, bonus compensation plans, and merit-increase processes for 1,200 managers and 20K hourly employees. Directly supervised staff of five administrators and payroll managers in all facets of positive customer service. Managed ongoing HR administrative processes, including departmental objectives, merit increases, incentive developments, payroll, relocation programs, and budget construction. Acted as consultant with Senior-Level Management in pioneering and implementing long-term strategies.

Streamlined cross-country managerial processes by synergizing duties of four national directors into one corporate office, allowing national representatives to focus on hands-on training and employee relations

Took action to create efficiency of payroll processing system by customizing corporate transition to ADP network, revamping older antiquated system, and creating innovative payroll archiving procedures where ones were previously not available

Professional Associations & Certifications

Senior Professional Human Resource Certification – Pending SPHR

AchieveGlobal Certified Facilitator

Software Experience

Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Publisher, Access),

ADP, SuccessFactors, Cornerstone, iCIMS, Kronos, Paychex, Visio, NetSuite, ePay

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