Customer Service Manager

Erin E. Keeley

*** ****** ** *** *

Lewiston, ME 04240

Cell # 513-***-****

Email k eeleylove111416@gmail

Objective

To work with a company that allows me to utilize my skills, would allow me to enhance them and allow me to grow.

Work History

January 2017-April 2017

Customer Service Rep I

Anthem BCBS

S. Portland, Maine 04106

Provide customer service for medical providers for patient eligibility for medical insurance. Answer all questions regarding patient benefits. Responsible for researching information for medical offices, providers and other medical facilities. Inbound and outbound calls made regarding insurance. March 2013 - Dec 2015

Quality Control Technologist Firmenich St. Louis, MO 63147 Manage the receipt, analysis and Quality disposition of raw materials, in-process, and finished product as necessary by use of approved SOP's and collecting retains as references. Provide Sensory Support in both preparation and evaluation of ingredients and finished products. Prepare samples for micro testing, submit order for the micro testing and provide all key documentation. Recommend system and procedure updates, write updated SOP’s as needed. Provide training to new employees as needed, run various analytical testing as needed. Prepare and ship, coship/preship samples to customers. Write CNC's whenever deemed necessary for minor internal issuesI was responsible for any disciplinary measures that were t be taken when it came to employees. not working to their full potential. This include verbal warnings but was not limited to termination

● Updated SOP’s for QC Department

● Prepared documentation needed for co-ships/pre-ships for customers November 2012 – March 2013

Independent Contractor St. Louis Distributors/Lee Enterprise St. Peters, MO 63301 Working with area managers in the St. Peters Depot to distribute newspaper subscriptions to customers in the St. Charles, MO area. D aily auditing of customers’ orders and nightly delivery of various local as well as national news publications .Customer satisfaction was key in this industry Unsatisfied customers were sent to me to rectify the situation to keep the account After the customer was satisfied, the general contractor was most likely asked to move on. The Customer follow up and personalized service is imperative in this position. April 2012 – November 2012

On Site Supervisor Staffchex Moscow Mills, MO 63362 Scheduling employees for available work, assure payroll balances, verified information for I-9 filing; handled all insurance paperwork and dealt directly with the insurance company. Knowledge of Workman’s Comp claims. Multiple reports and spreadsheets completed with specific deadlines. Efficient, good time management, good people and communication skills.

May 2010 – January 2011

Quality Control Technician Advance Pierre Foods Claremont, NC 28601 Monitor in-process and finished products to assure compliance with customer and USDA requirements. Delegate responsibilities and duties among the other QC technicians. Assure paperwork was completed correctly and filed appropriately. Assure calibration of equipment for accuracy. Interface with other departments to communicate process failures and propose and implement corrective actions.

● Given a leadership role for training new hires.

● Key contact with USDA and management for quality issues on the floor. January 2008 – May 2010

Manufacturing Coordinator/Auditor Advance Pierre Foods Claremont, NC 28601 Coordinate and organize multiple spreadsheets and graphs for the plant manager, including Material Usage Variance reports, downtime reports and other plant metrics. Adjusted employee hours and fixed time punch issues in Kronos and sent payroll to the HR manager on a weekly basis. Kept inventory of all the office supplies and reordered as needed. Audited the paperwork from machine operators on the production floor, looking carefully for any errors and reporting errors to the appropriate department for any further action.

● Created and implemented a new procedure for the company which constituted random testing of machine operators, QC techs, and floor supervisors to assure proper materials were being used as described in the product specification.

● Developed a daily GMP audit to measure GMP (Good Manufacturing Practices) infractions and deficiencies. Results were tracked in an Excel spreadsheet for easy communication to management.

Feb. 2006 - August 2007

Restaurant Manager McDonald’s Restaurants Willimantic, CT 06226 Managed day to day operations for the restaurant. Delegated duties to all employees and verified they were carried out in compliance with company guidelines. Create weekly schedules for employees and other managers. Track of employee hours worked and ensured payroll was correct and submitted on time. Responsible for the cash registers in use and for all monies in the safe. Responsible for depositing funds in the bank as needed. Handle and respond to customer complaints and issues. Handled employee grievances or complaints. Hired and trained new employees.

● Achieved a 92% on my managers’ test. This was one of the highest scores achieved by a manager at this location.*

Education

Aug. 2009

Catawba Valley Community College Hickory, NC 28601 Attended one year * 4.0 GPA

Sept. 2000 – Dec 2001

The Center for Culinary Arts Cromwell, CT

Education in culinary arts and other aspects of hospitality services.

● Received my Serv Safe certification.

Sept. 1991 – Jan. 1994

Bacon Academy (high school) Colchester, CT

High School Diploma

I took part in many extracurricular activities and sports.

● Member of the National Honor Society

● Member of student government for all 4 years, class Treasurer. References

Tiffany Charrette Donal Ward Susan Taraschuk

Restaurant representative Hickory, NC Quality Assurance Manager Bristol, CT 06052 QC Technician cell: 860-***-**** 860-***-**** 203-***-****

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