Customer Service Management
Resume:
Jeffrey B. Robinson, MBA
Arcadia, California 91006
626-***-**** Hm. 626-***-**** Cell
Educational Background
Bachelors of Science Degree, Business Administration,
University of Maryland, 1986
Masters of Business Administration
University of Pepperdine, 2001
Professional Skills
Efficient management abilities of high volume distribution facility (1,500,000 sq. ft.)
Extensive knowledge of Warehouse Management Systems and distribution operations
Knowledgeable of Lean Manufacturing/Six Sigma Concepts
Strong Transportation Management techniques, coordinates scheduled deliveries
Experience with budget and financial issues with a proven record of fiscal responsibility and accountability
Very competent in Inventory Management and Material Handling Equipment
Very strong understanding of OSHA/HAZMAT and additional safety regulations
Proficient in Supply chain operations process and KPI improvement
Experienced in working in a High volume and High SKU environment
Excellent customer service, employee relations, and leadership skills
Highly skilled in employee recruitment, retention, training and development
Positive management role model
Knowledgeable of computer systems, including Windows Microsoft and SAP
Competent in overall organizational process improvement
Employment History
Essendant – IE Essentials (Los Angeles – Whittier)
MG247141 - Mgr, Ops-Dist Center 1
7/12/2013 - Present
Currently manages the Los Angeles (Whittier) facility for overall facility profitability including: safety, productivity, operating expense, LPH, quality and resource allocation. Allocates and manages operation’s resources/roles based on operations and budgetary targets and customer expectations. Interacts with sales and other functions to resolve customer issues and ensure profitability. Manages people, processes, budgets, performance management, compliance activities, and associate development. I also split time and assist the GOM as the DCM for the Facilities Essentials team. My assigned duties include Inventory Control, all labor analysis. Monitor the labor vs. sales reports and assist the HRM with administrative assistance. Aligning the culture of the facility to the overall company strategy and structure supporting local project / WOW teams and making fact based decisions
Jam-N Logistics
DC Operations Manager
July 2009 to August 2012
Management as a senior management of all overall warehouse and administrative operations, including staff supervision and scheduling to ensure time receipt and delivery of inventory, responsible for all production activities, outbound shipping operations, fiscal management, continuous performance improvement tasks, various staff development duties and employee performance appraisals. Responsible for the overall operations of a facility in the chemical warehouse, including operations, customer service, office operations, and information technology services; performs fiscal management, staff development, and productivity and performance improvement duties.
Dependable Highway Distribution Center
Senior Industrial Engineer
July, 2004 to June 2009
Organizational restructuring and reclassification of exempt and no exempt employees, responsible for the overall management duties related to the distribution facility, created and implemented operational and personnel policies and procedures in accordance with OSHA and other regulatory agencies, and continuous performance improvement policies for optimal achievement of financial goals and various intradepartmental managerial functions. Assisted the Cadre team in the implementation of a new WMS (Cadence) as well as the project manager for a new LMS (TZA) for the company. Coordination of labor resources for receiving and inventory control functions, performance of various duties related to distribution, warehouse and transportation coordination, employee performance/personnel issues, and customer service functions, various fiscal responsibilities, vendor/contract negotiation responsibilities.
May Company Department Stores-Corporate Offices
Senior Financial Analyst – Part Time
October, 1996 to July, 1999
Initial assignments consisted of corporate report analysis of various business functions, comprehensive retail and financial systems, expense planning, profit improvement projects, consultation to various employees in Finance and Retail departments.
United States Air Force
Logistics Manager
Non-commissioned Officer (Retired –E7)
July, 1980 to July, 2004
Primary responsibilities included management of all forward activities involved in developing, operating, implementing and analyzing manual and automated supply storage systems; manage item and monetary accounting procedures, financial planning,
inventory, warehouse, and transportation management of equipment to all military branches.
References Furnished Upon Request
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