Project Management

SANDRA SCHAFER

**** ********* **., **, ***********, New Mexico 87112 - 847-***-**** - ***********@*****.***

PROJECT MANAGEMENT

Results driven project management professional with first-rate skills in building partnerships and delivering high-quality relationships with internal and external stakeholders to secure support and fuel project success. Tracks and coordinates all moving pieces of the project from start to end. Particularly strong in business operations and financial services specializing in Operations, Migrations, Implementations, Transitions and Customer Engagement.

Profile of Qualifications:

Strategic Project Planning Implementation Strategy

Training & Development Project Tracking & Document Control

Experience Telecommuter Persuasive Communication Skills

Professional Experience

Project Coordinator, Lovelace Women’s Hospital (LWH), Albuquerque, NM 2014-2017

Responsible for reporting and analytics for Lovelace Women’s Hospital CEO.

Highlights

Monthly Operating Reports (MOR): Created the MOR notebook that holds all analytics for the hospital. C-Team members review and use statistics for monthly corporate meeting.

Contract Specialist: Responsible for generating, maintaining, and communicating with division contract department on all Women’s specific contracts for providers, contractors and vendors. Ensure the accuracy of paperwork and identify any cost reduction opportunities prior to final signatures. Scanned all documentation and sent via email to division office to process. All LWH contracts stored securely on network drive

LWH 2016-2017 Capital Committee: Lead the capital committee review monthly meeting for LWH CFO. Maintain accurate data on all capital projects, managed delivery of meeting minutes to key project stakeholders within 24-hour SLA.

Clinical Research Coordinator (WIRB): Member of a three-year clinical study on water births. Built new relationships with four Midwives, Family Birthing Center and L&D Managers, Nursing Educator and Director for Women’s Services. Established a process for gathering qualified data to meet research criteria. Set quarterly meetings, provide minutes and provide update to senior management.

Patient Satisfaction Coordinator: Created a tracking method to gather weekly satisfaction surveys from hospital patients on a weekly basis. Notified Chief Nursing Officer (CNO) on any adverse responses and acknowledged kudos for staff and department employees.

LWH 2016 Strategic Projects: Coordinated the development of six strategic projects to promote and drive new programs for Osteoporosis, Incontinence, Thyroid, GYN/Oncology and Surgical Services. Responsible for scheduling meetings, meeting minutes, updating calendars and following up on action items.

Baldrige Application: Provided support to the Project Director in developing diagrams to help the team complete the Baldrige application submission.

Executive Assistant Backup: Provided back up support for CEO in answering phones, set meetings for C-Team members, create presentations for corporate meetings, type correspondence and reports.

Communications: Ability to deal with all levels of staff and management within the organization, board members as well as the public.

Project Manager, Financial Services Group (FSG) - Xerox Corporation, Albuquerque, NM 2010-2014

Directed large scale, complex projects involving multiple internal and external components and matrix partners. Developed scope and assessed risk, prepared action plans, and consistently meeting aggressive compliance schedules. Directed change management process in tracking all code changes, enhancements, and fixes.

Highlights

Payment Card Industry Data Security Standard Implementation: Lead team in direction and guidance of pre-implementation review of new systems to ensure proper controls were implemented and executed to meet compliance for SunTrust Bank. Focused on securing networks, protected cardholder data, and implemented strong access controls required monthly, quarterly and annual measurements for reporting. Developed and implemented a process to manage all documentation supporting PCI DSS Requirements for delivery to Security Metrics consultants.

FSG Data Center and Image Service Relocation: Initiated the $4M Data Center move involving 131 servers into the cloud, 10 corporate clients and 131 employees. Managed the organization’s project initiation process by establishing the PMO standard deliverables and ensured that project objectives were established.

Outsourcing Project Manager: Provided project management expertise on the implementation of a $10M banking operations outsourcing project for Royal Bank of Canada USA. Acted as primary support to Program Manager and Client Relations providing meeting facilitation, project tracking, updating calendars, follow up for Program Managers/Project Managers and Clients.

Process Improvement Project: Participated in $22M cross-functional program management team to transfer all operations processing to a new platform. Assisted in the managing and implementation of Day 1 and Day 2 in scope transition activities, including Product, Operations, Technology, Testing, Training and Vendor components.

Problem Resolution Process: Designed a new client relations issue resolution process by establishing appropriate escalation channels and improve service level agreements (SLA).

Project Lead & Secretary - PTO - Inez Elementary School, Albuquerque, NM 2011-2012

Served as a board member and provided focus and leadership in establishing a new fundraising activity for supplemental school programs.

Highlights

New Programs: Created a new program to assist students in everyday reading skills. Implemented a book sales program resulting in over 1200 books sold in one night.

New Partnerships: Established new business relationship between school and third party vendors to bring new opportunities and drive food sales in accordance with the public school regulations. This resulted in new sales of $3500 in six months.

Program Specialist - Bureau of Indian Affairs, Albuquerque, NM 2009-2010

Directed the operational efforts of 78 projects for the Office of Facilities Management and Construction (OFMC). Ensured the development and implementation of specific goals and objectives were executed and reported to the Division of Design and Construction Chief. Managed joint meetings between the Core of Engineers (CoE) and OFMC staff ensuring status, and outstanding risks/issues were prioritized. Developed agendas and facilitated meeting minutes as scheduled.

Highlights

Review Process: Played a central role in improved budgeting, planning, and construction services across all projects by assisting the bi-weekly and monthly review process for projects exceeding $10 million using OFMC’s Earned Value methodology. Encoded Deferred Maintenance and Capital Improvement submissions of Product Data and Business Case(s) for FY 2009-2011 in US Governments Electronic Capital Planning and Investment Control (eCPIC) application.

Reinvestment Act Projects: Audited and administered all project activities related to projects and maintained deliverables for internal and external audits. Managed joint meetings between Core of Engineers (CoE) and OFMC staff ensuring status, and outstanding risks and issues were prioritized.

Project Management: Developed agendas and facilitated meetings. Generated meetings minutes as scheduled. Implemented reporting process for 78 projects to show status, risks and issues.

Training: Conducted training needs for seventeen architects/project managers on Microsoft Project to increase skill and proficiency.

JP Morgan Chase, Chicago, Illinois 2004-2008

Project Manager - Wholesale Lockbox (2006-2008)

Project Coordinator - PMO Office (2005-2006)

Employee Engagement Trainer (2004-2005)

Training and Instructional Design Specialist – Immigration Processing Center (2004)

Promoted throughout tenure into higher visibility and increasingly responsible roles. Met all compliance needs and service level agreements.

Highlights

Customer Migration Process: Created the processes and procedures to expedite and simplify the migration of new and existing customers for the wholesale lockbox group resulting in a more efficient configuration of lockbox specific information for each lockbox added to the system.

Event Support: Provided governance and oversight supporting $5M complex event using agile methodologies to promote more effective and efficient delivery of business software.

Staff Training: Delivered acclaimed training and communications to over 275 Project Managers nationwide. Generated the training programs, updated materials, facilitated virtual sessions, and traveled to sites to conduct training.

Previous Experience:

ISI Telemanagement Solution, Inc. - Schaumburg, Illinois

Customer Support & Training Specialist III – Telecom, Call Accounting & Cabling

American Express Financial - Chicago, Illinois

Trainer - Financial Planning

Discovery Products, Mt. Prospect, Illinois

Trainer & Support Specialist - Discovery for Attorney & Court Systems

Stenograph Corporation - Mt. Prospect, Illinois

Senior Trainer - Court Reporting

Education:

Adams State College 1978-1981

Affiliations

Member, Project Management Institute

Member, PMI Rio Grande Charter

Member, Jicarilla Apache Nation

Committee Member & Secretary Boy Scouts of America Troop 286

Project Methodologies:

Agile, PMBOK, Waterfall

Technical Summary:

Microsoft Project, Microsoft Office, Outlook, LotusNotes NetMeeting, Microsoft LiveMeeting, Sametime, WebEx, Cisco VPN, Citrix, Adobe Acrobat, Visio, SharePoint, SQL, Oracle, MediTract, Health Stream, Horizon Physician Portal (HPP), McKesson

Proprietary Software Programs:

Call Accounting, Financial Management Information Systems and Electronic Capital Planning and Investment Control (BIA), Court Reporting and JP Morgan Chase Project Management Processes and Procedures

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