Customer svc, data entry, admin work

LEI ANN ARMSTEAD

RESUME

PROFESSIONAL ATTRIBUTES

*Problem-solving *Detailed-oriented *Efficient

*Flexible *Resourceful *Punctual

OBJECTIVE

To obtain a position in a company where I can utilize my experience and skills and will allow an opportunity for professional growth and advancement CAREER ACHIEVEMENTS

During company transition, training entire Pre-curative on tax certificate preparation

Successful Selling of Verizon and AT&T Internet

Successful Selling of Long Distance and Local Service

Successful Selling of Service for existing customers WORK EXPERIENCE

Finiti, LLC, Columbia MD

Title Coordinator II 2010 - 2016

Order Tax Certifications, preparing fee sheets, processing title orders, obtain loan payoffs/satisfaction pieces. Contact financial institutions, attorneys and creditors to obtain information and status for open judgments/liens. Review public records such as mortgages, liens, judgments, deeds, trusts, power of attorney documents, easements, vital statistics, legal descriptions and plat and map books..

Interpret abstract report and perform data entry to enter title information provided by abstractor.

Update notes in internal computer systems regarding all actions that affect the title in accordance with company requirements.

Title Coordinator I (Assigned by Temporary Agency) 2010 As a part of temporary project team prepared source data for computer entry by compiling and sorting information; established entry priorities, processed customer and account source documents by reviewing data for deficiencies, resolving discrepancies and return incomplete documents to the team lead for resolution. LEI ANN ARMSTEAD

WORK EXPERIENCE

Novo 1 Communications,

Processor/Sales Representative 1999 - 2009

Processed orders as well as contracts for AT&T, secured invoices and payments

Resolving customer complaints, notifying business customers of cancellation and new installation dates, contacted existing business customers of AT&T and Verizon about the upgrading of the telephones as the internet service

Set up appointments, distributing the mail and faxes and answering a multi-line telephone system and routing messages

EDUCATION

Tesst College of Technology

Major: Computerized Business Management D ate: 04/2005 – 01/2006 SKILLS

Computer Software/Applications : Microsoft Office (Microsoft Outlook, Excel, Word, Access, Front Page, Power Point), Skipjack Database System, proficient with the entry of database applications and storage of information, able to retrieve and research files using computer applications. C ustomer Relations: Ensure quality service for customers through on-going training, maintain effective and collaborative relationships with internal and external business partners and take a proactive role in operational functions A dministrative: Interprets policies and procedures as established by executive staff, ability to perform typing/word processing duties and provide a range of office automation tasks as designated

REFERENCES: Will be provided upon request .

Contact this candidate