Support Microsoft Office

Qualifications Summary

Application Support Administrator

lExtensive experience providing high level support to senior executives and their staff.

lConsummate professional dedicated to making executives efficient. Serve as an effective gatekeeper; provide a variety of complex support tasks and handle confidentiality with discretion and integrity; manage calendars; make travel arrangements, and efficiently handle daily office tasks utilizing organizational and time management skills.

lProvide research support as requested by staff.

lProficient user of Microsoft Office: Word, Excel, PowerPoint, Access, and Outlook.

lCoordinate new hire records and requests for workstations, software, phones and site clearance.

Professional Experience

APPLICATION SPECIALIST/ADMINISTRATIVE GE/ALSTOM

RICHMOND, VA 2006 TO 2016

lManaged calendars for multiple Directors by analyzing meeting invitations and negotiating to resolve conflicts as required. Scheduled and managed logistics for meetings, offsite events and other activities. Coordinated travel arrangements and maintained travel records for offsite training.

lLiaison between staff and senior executives, department managers and engineering staff. Prepared reports and necessary documentation regarding department goals and objectives.

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DATA MANAGEMENT SUPERVISOR ALSTOM

RICHMOND, VA 1994 TO 2006

lHandled confidential information with discretion and integrity. Organized, formatted, and assembled requests for digital and paper documentation; compiled, and prepared documents, presentations, charts, databases, spreadsheets, and expense reports.

lPrioritize the workload of the department staff. Provide training, coaching and mentoring to foster a positive and winning work environment.

lLiaison between staff and senior executives, department managers and engineering staff. Prepared reports and necessary documentation regarding department goals and objectives.

lPlanned and coordinated conferences, continuing education courses, meetings, conference calls, strategic planning sessions, annual parties, and off-site meetings.

lEnsured information both digital and hardcopy is maintained in accordance with regulatory and industry requirements. Provide supporting proof of compliance. Revised and maintained supporting records in support of the Quality Management Program, Policies and Procedures, as well as provider manuals and handbooks.

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Knowledge, Skills, and Abilities

lProficiency in Microsoft Suite, Adobe Pro X, Adobe PageMaker, Visio; and the ability to learn new technology quickly.

lComfortable dealing with all levels of management, other clerical support and outside vendors.

lDiscretion with confidential information.

lSelf-directed with the ability to manage time, prioritize assignments and multitask.

lAbility to work independently with little or no supervision and as a member of a team.

lAbility to meet deadlines and schedules.

lKnowledge of office processes, practices, policies and procedures.

lPart Time Retail Sales Associate, Asst. Manager and Cashier

Education / Training

Education and Training:

lManchester High School with a focus on Office Automation/Administration

lITEL Certified Helpdesk Support

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