Customer Service Manager

ALEXANDER DAY

** ********* ********, **** ******* Lake, Nova Scotia B3E1L7 C: 902-***-**** acz0l5@r.postjobfree.com Talented administrative professional with an education in accounting and finance. Extensive knowledge of AR/AP, Microsoft Excel and Sage 50 software. Quality-focused and committed to approaching administrative tasks with efficiency and attention to detail.

Advanced Microsoft Office suite capabilities

specifically in excel and database

5 years experience in customer service and business communication

Ability to multitask and work proficiently with little supervision

Experience in SAP and Sage 50 accounting software

Efficient in the organization and formatting of

professional documents

Experience in data-entry with a typing speed of 94 WPM

Business Administration Diploma: Accounting Concentration Graduate, 2014 Nova Scotia Community College, Waterfront Campus - Dartmouth, Nova Scotia Recipient of Halterm Ltd. Scholarship maintaining a course average of 87% Notable Courses Advanced Spreadsheets II, Advanced Database II, Finance II, Computerized Accounting Manager, 12/2014 to 01/2017

King Vapor Inc. – Halifax, Nova Scotia

Promoted from Sales Associate to Retail Manager within 6 months. Directly responsible for the implementation of a cloud based point-of-sale software across four locations and the transition to online ordering.

Implemented a customer database to track and retain customers. Sales Customer Service, 05/2013 to 11/2014

Target Corporation – Dartmouth, Nova Scotia

Documented all customer inquiries and comments thoroughly and quickly. Referred unresolved customer grievances to designated departments for further investigation. Equipment Operator, 05/2011 to 09/2012

USL Concreate – Saint John, New Brunswick

Operated heavy equipment, including graders, heavy loaders, backhoes, roller scrapers and tractors. Completed tear-down of existing structures and prepared for new construction. Consistently assumed additional responsibilities and worked extended hours to meet project deadlines. PROFESSIONAL SUMMARY

SKILLS

EDUCATION

WORK HISTORY

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