Knowledge of office management systems, Excel, Microsoft word,Power P.
Resume:
Senada Duvnjak
Baltimore, MD *****
***************@*****.***
A determined, dedicated and reliable individual with over 9 years of experience in Direct Mailing. Strengths include quality control, time management, multi- tasking and problem solving. Ability to establish and maintain customer loyalty, eager to learn and share knowledge with peers, and produce quality work while meeting production targets.
Experience
08/20/2007 - 12/30/2016
Scheduling Scheduling Coordinator Harte Hanks, Baltimore, MD 21227
Monitored notifications posted for new jobs. Reviewed all specs for each department including data dates and approval dates. Pulled work tickets for each new job and reviewed the production needs assigned by department. Created production spreadsheets for each new job by client and by version. Posted each new job to the production schedule for each department. A plan was executed to include the amount of machine hours needed for each department by shift to meet the client's expectations within our production standards. Authenticated daily production reports, updated production counts by job, version, department and machine. Once production was updated and verified, the decision on the direction and work force needed for production in order to complete projects on time, meeting the client's expectations, all within budget is made. This included making adjustments by adding machines, shifts, or meeting with production to increase counts per hour. Worked very closely with account executives, programmers, production managers, leads and the mail center. Additional duties were also assigned to me which included, opening and approving PO's, ordering certain material for production, and handling payroll for temporary employees which lasted a little over 4 years.
05/08/2006 - 08/15/2007
Operation Workflow/Trainer JP Morgan Chase, Baltimore, MD 21202
Assisted with daily operations for the department in order to meet the deadline. Maintained and monitored the departmental quality and productivity. Demonstrated advanced judgmental capabilities in monitoring the workflow not only within the department but with internal customers as well. Prioritized daily work, used knowledge about the department to meet internal deadlines. Trained employees on new procedures and took the initiative to create a job aid to improve quality control and productivity. Ensured that all employees were updated with new procedures.
10/13/2003 - 05/05/2006
Verification Specialist JP Morgan Chase, Baltimore, MD 21202
Was responsible for processing different kinds of payments, credits cards, and eft. Reviewed transactions and identified types of exceptions, made corrections to documents based on specifications badge transactions for subsequent processing. Prepared correspondents and unprocessed checks for shipment to customer. Prepared control sheets for customer delivery and provided photocopies in response to customer requests. Prepared quality error sheets, Q-C all work and other duties as assigned.
Education
Srednja Mjesovita Skola, Konjic, Bosnia and Herzegovina
High School Diploma in Economics
Skills and Accomplishments
Very Efficient in the use of Microsoft word, Excel, Power Point, and Kronos
Able to work independently
Fluent in Bosnian, Croatian, Serbian, and English
Received " Exceeds Expectations " rating during performance review
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