Manager Customer Service

Guy T. Murray 201-***-**** ************@*****.***

Summary

Distribution Center/Warehouse Manager with 15+ years of professional experience in overseeing the daily operations of third-party logistic corporations. Motivated and goal-oriented individual with proven ability to manage and train a diverse staff in all areas of warehousing/transportation functions. While at Fairrington Transport, I successfully implemented an innovative “sortation” system (COPAL) for third-party mail. This system enhanced overall productivity and successfully increased the projected business model by thirty-three percent.

Professional Experience

05/2015-07/11/2015 IBPORT

Manager of new East Coast operation of freight forward operation,in conjuction with, our facility in California. Hiring of staff. Training and management of facility.

08/2014-02/2015 Academy Bus Hoboken, NJ

Dispatch Supervisor (Charter Services) - Responsible for 150 charter bus drivers serving the entire East Coast from New York to Florida. Functions included scheduling, routing, and monitoring of drivers daily logs. Knowing availability of drivers and equipment and implementing last minute customer service needs.

07/2008-01/2014 Fairrington Transportation Corporation Cranb

“Radical Leadership” and “Lean Management” certified

ury, NJ

Distribution Center Manager - Responsible for the daily operations of a large third-party logistics facility and COPAL operations serving the Northeast Region. Objectives included managing order fulfillment, quality control and inspection, loading sequence, and proper RF ID checkout. Also responsible for “return to inventory” procedures, as well as generating daily productivity reports. Other managerial functions included staffing and yearly evaluations of all personnel, as well as payroll and budgeting.

08/2004-03/2008 Domain Home Edison, NJ

Distribution Center Manager – Responsible for the daily function of “line-up and load-out” of customer-owned merchandise, serving 27 stores in the North-East through Mid-Atlantic regions. Such responsibilities included supervising order fulfillment, quality control and inspection, loading sequence, and proper RF ID checkout. Also responsible for “return to inventory” procedures, as well as generating daily productivity reports. Other managerial functions include staffing and yearly evaluations of all personnel.

Professional Training Development

Microsoft Office/Spread Sheet

GERS;RF and SWMS systems

Forklift certified

Education

Bachelor of Science from Fairleigh Dickenson University

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