Customer Service Manager

CHRISTOPHER M. LEONARDO

**** ***** ****, **** *****, FL 33907

201-***-**** • ***********@***.***

FACILITY/OPERATIONS MANAGER

Facility Management…Logistics… Distribution… Process Improvement… Vendor Relations

Career Profile

Versatile and results-driven facility/operations manager with over 15 years’ experience enhancing overall efficiencies, reducing costs, and increasing profits. History of effectively managing teams and projects while aligning strategic plans with corporate objectives. Proven ability to form and maintain collaborative relationships with internal and external staff at all levels. Track record of successful multi-site management, customer relations and retention, tradeshow participation, PR and marketing initiatives.

Key Areas of Expertise: Facilities management • project management • fulfillment and distribution • inventory management • purchasing • consulting • training and development • team building and leadership • financial analysis and planning • customer service • workforce planning • QC/QA needs assessment • cost/benefit analysis • employee/labor relations • written and verbal communications

PROFESSIONAL EXPERIENCE

UniFirst Corporation, Medique Products – Fort Myers, FL 2012 – Present

Highest Revenue Generating Business Unit within UniFirst’s First Aid Division providing First Aid and Medical Supplies for Workplace Health since 1974.

Operations Manager

Hired in June of 2012 as the Company’s Fulfillment and Logistics Supervisor with Management Responsibility over the Business Unit’s Shipping Department. Promoted to Operations Manager in November of 2013 and assumed Responsibility over All Departments within Business Unit. Those being Shipping, Receiving, Production, Quality Assurance, and Screening Printing.

Reports Directly to the DOO and maintains full Operational Responsibility over the Business Unit including but not limited to P&L, Corporate and FDA compliance, Budgeting and Forecasting, Safety Compliance and Training, Workforce Planning and Scheduling, New Employee Acquisition, Progressive Discipline and Attendance, Staff Supervision and Development, Cycle Counts/Inventory Management, Project Management, EDI integrations, Quality Assurance, Department Productivity, Purchasing, SOP and cGMP development and Execution, KPI Development and Adherence, High Level Reporting to Senior and Executive Management.

Manages 4 Department Supervisors, 3 QA Supervisors, 1 Operations Support, and 45 Hourly Team Members.

Increased Warehouse Storage Space Utilization by 14% through racking redesign and changes to pallet configurations

Coordinated, Led, and Implemented Division Wide TMS with a projected Freight Spend Savings of approximately $200,000.00/ year.

Proudly maintains an order error rate of 0.12% as a percentage of total lines processed.

Christopher M. Leonardo – Page 2-201-***-**** • ***********@***.***

Successfully implemented EDI trading with Amazon, Home Depot Supply, Grainger, Fastenal, Office Max, and MSC.

Continuously maintains, during cycle counts, inventory variances that do not exceed .25% of inventory valuation for sampled SKU range.

Developed All Training Manuals, SOP’s and cGMP’s for Business Unit

Maintains inbound receipt accuracy approaching 100% and consistently exceeds 100% of Productivity and Throughput standards within Shipping and Production Departments.

Managed installation, Work Flow Development, Training, and Launch of ACS Multi-Bin for Sage, ScanCo Warehouse 100, and StarShip TMS greatly automating and streamlining Operations across all Functional Areas.

ARAMARK Facility Services – Fort Myers, FL 2011 – 2012

Component of ARAMARK B&I Division contracted by Avis Budget Group to manage several areas of its Southwest Florida Airport Operations.

Facility Manager

Contracted by Avis Budget Group in March 2011 as part of a pilot program to outsource key components of ABG operations both locally and nationwide. Areas of service included but were not limited to; rental car return shuttling, rental car cleaning/detailing, shuttling of vehicles requiring maintenance to ABG administrative building, shuttling of vehicles to off-lot locations, and light custodial work.

Managed daily operations of multi-site rental return facilities including full P&L responsibility, budgeting/forecasting, corporate compliance, safety, workforce planning, staff supervision, employee development and recognition, QC/QA, productivity, scheduling, purchasing, and customer service.

Create and executed continuous improvement programs that impacted both quality and productivity. Compiled and reported daily productivity and profitability to district manager. Maintained HR and Safety compliance though utilization of online manager’s portal. Identified base business growth opportunities as well as canvassing local market for new business.

Reduced costs and enhanced operations by utilizing pit crew and quick turn methodologies.

Selected to assist in managing start up of ARAMARK/ABG program in Milwaukee, WI in June of 2011.

Increased operational efficiency by 8% during first year of operation.

Led district in employee recognition program 2 months in a row.

Managed 3 supervisors, 2 leads, and 55 fulltime hourly employees.

Surpassed operational plan and goals for Q1 in 2012.

Christopher M. Leonardo – Page 3-201-***-**** • ***********@***.***

Atlas Fulfillment and Distribution – Orangeburg, NY 2004 – 2011

Division of Zagwear providing distribution/logistics, manufacturing, transportation, and warehousing.

Operations Manager

Promoted from Business Development Manager after 2 years and transitioned to manage operations following internal reorganization. Supervised restructuring of warehouse layout, picking system, order workflow, and staff to ensure proper adjustment to new business model following client migration. Partnered with IT department to develop information flow from e-commerce sites through MAS200 and to warehouse staff.

Managed daily operations in multi-faceted distribution center including staff supervision, purchasing, inventory, budgeting, accounts payable/receivable, customer service, and maintenance. Handled logistics initiatives comprised of scheduling, order fulfillment, and shipments. Prepared and implemented manufacturing plans. Maintained accurate inventory and documentation and ensured alignment with corporate policies.

Created and executed process improvement programs. Established supply, labor, and special project budgets. Compiled monthly reports for accounting. Directed corporate marketing and account management efforts including sales initiatives, tradeshow exhibitions, new account setup, customer service, contract negotiations, and job quotation and pricing.

Reduced costs and enhanced operations by developing stripped down e-commerce client solutions using simplified ordering system with reporting functionality.

Selected to manage offsite QC project with 2M units for 3rd party and coordinated labor scheduling, inspections, staff training, and efficiency monitoring resulting in accuracy rate approaching 100%

Increased operational efficiencies by 50% and warehouse capacity by 18% through reorganization and stock cleanup initiatives.

Managed up to 50 people and 10 projects while simultaneously overseeing daily operations.

Established EDI with 5 big box retailers including QVC Home Shopping Network.

Trade Show Technologies – West Caldwell, NJ 2001 – 2003

Tradeshow property and HVP transportation firm specializing in freight transportation and warehousing.

Operations Manager

Promoted from Account Executive to manage fleet dispatch and warehouse operations. Managed client inventory and monitored local and interstate fleets. Attended major industry tradeshows and served as liaison between the drivers, Drayage Company, and exhibit companies to facilitate timely freight loading/unloading and proper floor location placement. Handled all PR efforts during tradeshows.

Reduced overhead spending by $60K per year through warehouse space consolidation.

Developed new shipment tracking methods in conjunction with warehouse management system.

Managed movement and show representation of Samsung’s and Harman’s CES freight for 2 years, a total of 30 trailer loads of booth property and HVP between New Jersey and Las Vegas.

Christopher M. Leonardo – Page 4-201-***-**** • ***********@***.***

EDUCATION

BSBA, Management, Ramapo College of New Jersey – Mahwah, NJ

PROFESSIONAL DEVELOPMENT

My Goal - Black Belt Six Sigma Certification

TECHNICAL SKILLS

Microsoft Office Suite

Lotus Notes

MAS200 on SQL server

ACS Multi-Bin for Sage

ScanCo Warehouse 100

StarShip TMS

ShipLinx/RateLinx

ARAMARK DMM

Insight

AccuVantage Payroll Managment

FedEx Ship Manager

UPS Worldship

My Personal Motto:

ACTA NON VERBA

Contact this candidate