Human Resources Resource

Helen Hagan

MBA, SPHR, GPHR

*** ***** **** *** *********, IN 47601

*************@*****.*** MB 317-***-****

http://www.linkedin.com/in/helenmhagan

SPHR since 1999

GPHR since 2006

Certified Adult Trainer

Succession Planning & Management Development Advisor

EEOC Complaint Investigation & Response, EEO-1 Reporting, SOX Compliance

Employment Law Subject Matter Expert

Benefits Administration

ACA

High Impact Talent Management

Retention Expert

Strong Negotiation Skills

Solid Decision Making & Judgment Skills

Outstanding Employee Relations Skills

Superior Leadership Skills

Creative & Flexible

HRMS and Payroll System implementation and maintenance management

Policy Development & Strategic Planning Experience

Organizational Development Expertise

Compensation

Employee Wellness

Executive Management

FINANACIAL ACCOUNTING AND BUDGET ANALYST

October, 2016 – Present (Contractor)

PROFESSIONAL MANAGEMENT ENTERPRISES, INC

DEPARTMENT OF DEFENSE

SUPPORTING DEFENSE FINANCIAL AND ACCOUNTING SERVICES (DFAS)

Fort Benjamin Harrison, Indianapolis

Responsibilities include: Process Travel Orders for Active Army and Army National Guard (including Troop movements, dependent/family moves, movement of household goods and personal vehicles, security moves, and return of deceased personnel).

***Security Clearance***

ORGANIZATIONAL DEVELOPMENT SPECIALIST

January, 2016 – October 2016 (Contractor)

PROFESSIONAL MANAGEMENT ENTERPRISES, INC

DEPARTMENT OF HOMELAND SECURITY

SUPPORTING CUSTOMS AND BORDER PROTECTION

FACILITIES, MAINTENANCE AND ENGINEERING (FM&E)

Responsibilities include: training and curriculum design for bargaining and non-bargaining employees; design and implementation of organizational development programs; and design, implementation and administration of leadership development programs.

***Security Clearance***

PARENTAL CAREGIVER

September, 2012 - October 2014

After taking a sabbatical to attend to personal family obligations, I completed 45 hours of professional learning to insure current HR knowledge with recent changes and to fulfill HRCI re-certification requirements. 15 hours of the training was dedicated specifically to ACA. I have also studied the proposed changes with regards to FLSA by the Department of Labor.

CORPORATE DIRECTOR OF HUMAN RESOURCES

June 2007 – July, 2012

ALLIED SOLUTIONS, LLC

A wholly owned subsidiary of Securian Financial Group

Allied Solutions is one of the largest providers of insurance, lending, and marketing products to financial institutions. Corporate Headquarters is located in Carmel, Indiana. Allied has call centers located in Indiana, Texas and Iowa along with 23 regional offices and service centers spread throughout the United States. The Corporate Director of Human Resources reported to the CFO and was responsible for all HR related strategies and initiatives within the organization.

Key responsibilities included:

Strategic business partner with Managers and C-Suite to align human capital strategy with organizational goals

Create high impact talent management organization through talent acquisition, streamlined hiring practices, effective onboarding, and exciting retention initiatives

Workforce Analytics to measure

Management training and development

Succession planning

Project Management

Supervise HR staff

Significant Achievements:

Designed and Implemented Training Department and Curriculum

Designed Succession Planning Initiative for C-Level Executives and Key Strategic Personnel

Overhaul of Employee Handbook with complete revision

Designed and Implemented electronic acceptance for annual Harassment Training, Employee Handbook Acceptance and Code of Conduct

Completed new Time and Attendance System implementation on time and within budget

Completed PeopleSoft HMRS implementation project on time and within budget

Negotiated benefit renewals and automated annual Open Enrollments including set up of Bridge to vendors

Managed annual 401k Audits

Completed successful Market Compensation Review

Designed and implemented Compensation structure including policies, procedures, philosophy, and training

Chair of annual United Way Workplace Campaign that won multiple awards including Best 1st Time Campaign, CEO Awards, Company that Cares, and Biggest Increase in Leadership Giving

SENIOR DIRECTOR OF ORGANIZATIONAL

DEVELOPMENT AND STRATEGIC PLANNING

October 2005 – June 2006

AMERICAN COLLEGE OF SPORTS MEDICINE

The American College of Sports Medicine is a not-for-profit association that promotes and integrates scientific research, education, and practical applications of sports medicine and exercise science to maintain and enhance physical performance, fitness, health, and quality of life. The Senior Director of Organizational Development and Strategic Planning reported to the CEO with matrix reporting to the Boards.

Key responsibilities included:

Organizational strategy, including change preparedness, communication plans development, and leadership development.

Provide full support and direction on organizational change initiatives.

Process reengineering through technology solutions, outsourcing, staff recommendations, and et al

Project Management

Workforce analytics

Supervise Director level professionals

Significant Achievements:

Created employee handbook

Designed management training program

Created compensation program

Completed employee engagement analysis

AREA SENIOR HUMAN RESOURCES MANAGER

March 2000 – October 2005

IKON OFFICE SOLUTIONS

IKON Office Solutions is a Fortune 500 organization that integrates imaging systems and services to help businesses manage document workflow and increase efficiency. The Area Human Resources Manager managed all aspects of Human Resources for Indiana, Kentucky and West Virginia.

Key Responsibilities included:

Works as Executive Leader to conduct critical business analysis of proposed HR initiatives

Strategic business partner with Managers to align human capital strategy with organizational goals

Chairperson on national HR projects/committees

Manage projects and/or participate as a project member on HR initiatives.

Supervise marketplace HR staff and HR teams in Ohio, Michigan, Illinois and Missouri markets

Human Resources Generalist, Community Hospitals Indianapolis, October 1997 – February 2000

HR/HRIS Consulting, Self-Employed, November 1996 – October 1997

Asst Human Resources Manager, ALSAC/St. Jude Children’s Research Hospital, May 1994 – September 1996

Human Resources Manager, Mega Media, December 1991 – May 1994

Personnel Manager, Toys R Us, 1987-1991

Education & Credentials

Master of Business Administration/Human Resources Concentration - 2005

Indiana Institute of Technology, Indianapolis, IN, GPA 3.93

Bachelor of Science, Human Resource Management - 1986

University of Southern Indiana, Evansville, IN - 1986

Senior Professional of Human Resources, SPHR certified through 7/31/2018

Society of Human Resource Management and Human Resource Certification Institute – 1999

Global Professional of Human Resources, GPHR certified through 7/31/2018

Society of Human Resource Management and Human Resource Certification Institute – 2006

Recommendations

See LinkedIn Profile

Director of Human Resources

Allied Solutions LLC

“Have worked for Helen for almost four years now. What I really like is the freedom Helen gives you to do your job. She is always available for help and guidance but does not micro-manage you. She is focused on the business and getting the job done and that is her number one priority - but she also has a great sense of humor and can relax when appropriate. Her performance review process is very good and provides superb detail. She keeps great notes about your work throughout the year. Helen is well versed and skilled in the areas of Human Resource management as well as Human Performance Improvement. She always seems to have the answer or technique to handle situations as they arise. I enjoy working for Helen and, if circumstances ever changed, would do so again.” February 16, 2012

1st Rick Taylor, CPLP, Sr. Corporate Trainer, Allied Solutions

reported to Helen at Allied Solutions LLC

“Helen has helped elevate the resources that HR brings to Allied Solutions. She is a great business partner and has provided guidance and direction that has enabled our continued growth and success.” October 19, 2011

1st Fred Caprio, Sr VP, Allied Solutions LLC

worked directly with Helen at Allied Solutions LLC

“Helen is an excellent business leader that is committed to producing breakthrough results. I have had the pleasure of working with Helen for the past 2 years. Helen helpled spearhead the success of Allied Solution's 2009 and 2010 United Way campaign.

Regardless of deadlines or other projects Helen always delivered. Her leadership was instrumental in the outcome of Allied's United Way campaign.” October 25, 2010

1st Joan Isaac, Area Director, Hamilton County, United Way of Central Indiana

was with another company when working with Helen at Allied Solutions LLC

“I have had the pleasure of knowing Helen for several years. I would say she is one of the most diligent and hardworking Human Resource professionals in the Industry. Not only does she have a strong understanding of complex human resource issues, she can explain it with ease to the rest of us!” July 15, 2010

1st Rich Milliner, Director of Financial Staffing, That's Good HR

was a consultant or contractor to Helen at Allied Solutions LLC

Senior Director of Organizational Development and Strategic Planning

American College of Sports Medicine

“Helen was the most knowledgeable and adept HR professional I had the privilege of working with while I was at ACSM. In one instance in particular, she managed a potentially negative and volatile situation most appropriately, fairly, unbiasedly and satisfied the interests of the company and the individuals involved. She always was consistent, thorough and impartial in the fulfillment of her duties.” October 21, 2010

1st D Mark Robertson, Assistant Exec VP and Group Publisher, American College of Sports Medicine

worked directly with Helen at American College of Sports Medicine

“Helen is a respected human resources professional known for her knowlege, leadership, and communication skills. She does not shy away from conflict or difficult situations, but faces them head on with confidence and professionalism. I highly recommend her work.” July 6, 2010

1st Lori Tish, Editorial Services Office Manager, American College of Sports Medicine

worked indirectly for Helen at American College of Sports Medicine

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